Big Valley Ford Lincoln

This was my first experience at the dealership service department. I was pleasantly surprised at the service and facility. I'm also a first time Ford owner. I have recommended the agency and vehicle to others even though I've had my car for two months.

ALL STAFF FRIENDLY AND COURTEOUS. SEATING/WAITING AREA VERY CLEAN AND LOVE THE COMPLIMENTARY PASTRIES, COFFEE AND FRUIT. THEY ALWAYS ADDRESS ANY QUESTIONS OR CONCERNS THAT I MAY HAVE. ALWAYS A PLEASANT EXPERIENCE. WILL CERTAINLY BUY AGAIN WHEN WE NEED ANOTHER CAR. MY WIFE LOVES HER FUSION HYBRID AND HAS IT UP TO AN AVERAGE OF 40MPG COMMUTING TO THE BAY AREA. HOWEVER!!! HOWEVER!!! PLEASE NOTE!!!---- AFTER REPEATED DISCUSSIONS WITH SERVICE STAFF AND OTHERS ABOUT THE SERVICE TAGS IN THE WINDOW HAVING INCORRECT RETURN MILEAGE FOR SERVICE I SEE THE PRACTICE CONTINUES. THEY ALWAYS!!! PRINT EARLIER THAN OUR SERVICE PACKAGE WAS WRITTEN. WE PURCHASED AT SALE THE FULL SERVICE PLAN TO 100,000 MILES. OUR VEHICLE WAS TO RETURN EVERY 10,000 AS WAS POINTED OUT LATER BY STAFF. YET THE WINDOW TAG AGAIN SAYS RETURN AT 7,500 MILES. MANY TIMES THE TAG HAS READ TO RETURN AT 5,000!! MILES. THIS HAS RESULTED IN OUR SERVICE PACKAGE CONTRACT ENDING VERY EARLY. I FINALLY CAUGHT THE MISTAKES AND BIG VALLEY HAS BEEN FANTASTIC IN CORRECTING THE ERRORS WITH COMPLIMENTARY SERVICES FOR THE AMOUNT OF THE LOST MILEAGE SO I HAVE SERVICES TO 100K, BUT AFTER STATING IT HAD BEEN ADDRESSED AND CORRECTED WITH THE SERVICE STAFF AND MECHANICS I SEE IT IS STILL OCCURING WITH THIS LAST SERVICE. THIS PRACTICE CERTAINLY NEEDS TO BE TRULY ADDRESSED AND CORRECTED. IT COULD COST YOU REPEAT BUSINESS IN BOTH SALES AND SERVICE BY FRUSTRATED AND ANGRY OWNERS. WE CAN'T BE THE ONLY ONES THIS HAS HAPPENED TO AND CAUGHT THE ERRORS. I WON'T SAY WHO, BUT ONE PERSON I SPOKE WITH ABOUT THIS PROBLEM AND SAID IT WAS A WAY TO GET CUSTOMERS IN EARLY FOR SERVICE AND AGREED THAT THIS PRACTICE SHOULD NOT OCCUR. WE LOVE OUR CAR AND LOVE BIG VALLEY, BUT SURE MAKES YOU WAKE UP AND TAKE NOTICE OF BEING PROACTIVE IN YOUR CAR CARE. MY WIFE WAS ONLY DOING AS BIG VALLEY INSTRUCTED AND IT NEARLY COST US OUR SERVICE CONTRACT ENDING 25,000 MILES EARLY. THANK YOU FOR THIS OPPORTUNITY TO SHARE THIS IN WRITING. I HOPE THIS HAS BEEN HELPFUL IN KEEPING BIG VALLEY THE BEST.

I brought my Tahoe in for the first oil change since June. I asked your rep who helped me about 90k service email that I got and he said he'd take a look in the computer and would get me taken cared of. "Oh ok" I said, left, got a call 2 hrs later it was ready. I glanced over my receipt and worked done, called ford srvc a couple days later to inquire about 90k being done or not. It was not. Same rep said just make appt by next oil svc again that it can be done then.. He Didn't notice any issues with car when they did the oil change. I asked "why wasn't it mentioned to me" that it wasn't done or I need to come back plus I'm approaching 90k miles on odometer. Finally he said to make appt and they can order parts and do the svc, now I have to come back again this Saturday. My only issue is not being told at some point that it wasn't done, or I'll need to come back or ANYTHING regarding the 90k svc.

F-150 4*4 the service was great earl is a down to earth easy going salesman we have purchased a few cars from him and appreciate how he works with us. I have been driving my old f-150 fifteen years and that truck was good to me I turned some of my friends into ford truck lovers because of that trucks dependability my only concern is that the new truck can compare to it

Other than not having an owners manual at the point of purchase, everything went very well.Salesman, Aaron was very thorough and helpful, and the finance person was extremely nice.Purchased 2014 Ford Escape.

We are so happy Earl Willis hadn't retired. We have bought all our cars from him and now live in Las Vegas and came to see him again!!

I recently purchased a 2014 Mustang only because the staff called to let me know one had become available. When I arrived at Big Valley Ford the staff were professional and informative. Thanks to everyone involved I was able to leave with the vehicle I wanted with a fair price and good coverage.

Great as always !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The entire Staff, Damien, Joe, Carl and all evolved did a super job on the Focus. It now drives very much better than it did. Transmission is quiet and smoother. I will be talking to Damien re closing the Repair order. I do still need to get the R.H. Dome Lamp replaced as it is still making a lot of irrating noise from time to time.

I'm not sure if the gentlemen that greeted and helped me was Ron or Ray, but he was very nice! Especially since it was the crack of dawn. He approached me with a smile and the work was done in a quick manner. I appreciated Ray or Ron (whatever his name was)!