Santa Cruz Volkswagen Chrysler Dodge Jeep Ram

This is just one of many issues I have had with their service department. One of my last service appointments was to replace the rubber strip under the hood, as it was coming loose. First visit, they need to order the piece. Scheduled appointment. I dropped my car off at 7:30am, they had Uber take me to work. I go to pick up my car at 5 and I was advised they couldn't fix it because rivits were needed and they didn't have any. I scheduled another appointment. Uber to work and back. I go to pick up my car and I'm told, they couldn't fix it AGAIN because the rivits required a specific gun to install them and they don't have one. I'm BEYOND frustrated at this point and didn't make another appointment. In THIS NEW instance I brought my car in to have the windshield wipers looked REPLACED (after market wipers, that THEY installed with out telling me until I went to pick up my car, because of course the right replacement was not in stock) I wanted to have them replaced because the wipers were stuttering every time I turned them on. (prev visit, he just 'cleaned them with alcohol and called it a day) They continued to stutter. I also mentioned to look at the phone charger outlet, as it was not working. Fast forward to when I pick up my car last night. I was advised, because he couldn't reproduce the stuttering with the wipers, he could not justify replacing them (even though I bought them a few weeks ago during ANOTHER visit) I was not going to continue to argue with them over if my car was in the sun, or too cold, or sap on the window or dust, or not enough wiper fluid etc... I said to forget it, ill replace them on my own. Before I checked out, he wanted to show me that the wipers didn't stutter. Mark got in the drivers side and tried to start the car. NOTHING. I was horrified. It would not start. He pushed the break, pushed the start button and yanked back and forth on the gear shifter to 'put it in park'. Mind you, it was ALREADY in park. He, Mark, and Dave (I believe) the service manager, and another tech tried to get the to start. Nothing worked. I HAD to get to school. They said they don't know what the problem is and wanted to know what I wanted to do. I was so confused. At the very least, they need to return the car to me in the SAME condition as I left it. Which is IN PERFECT RUNNING CONDITION! They FINALLY agree to give me a rental at no charge as long as I provide copy of DL, proof of Ins and a credit card (for incidentals??). I noticed on the service contract, after I got to class, it says 'CUSTOMER STATES THE ENGINE WILL NOT START; IGNITION IS STUCK IN THE ON POSITION'VEHICLE THINKS THE SHIFTER IS IN DRIVE. CHECK AND ADVISE. First of all, CUSTOMER DID NOT state the engine will not start. DODGE said they couldn't get the vehicle to start to give me my car back!!! When all I wanted was my dang wipers replaced!!! I received a call this morning stating they haven't had a chance to get my car in the shop and that they will need it for a few more days. WHAT??!! My cars appointment is left over from yesterday! How is my vehicle not a priority?! I was also advised, the rental they loaned me last night was a 1 day courtesy and if I wanted to keep it longer, I'd have to pay $40 a day. I'm ready to throw up at this point since they are not making my vehicle a priority and who KNOWS how long they will have it. I'm also advised that they have no idea what the problem is. Although, when/if they figure it out, they will do their best to see if it is covered by my power train warranty and if it isn't, he will be happy to write up an estimate for me. I feel THEY did something to cause this intentional or not and I should be provided a rental free of charge while they figure it out and my car should be priority. My car was running fine. Never had I had a single issue with it starting or driving. Do I need to seek legal advise?

Gregory Michael was a good, solid, well knowledged Service Representative. I had had a poor experience with JEEP in Gilroy so I tried this JEEP Service Center in Santa Cruz. Boy, what a difference! I had the personalized attention I needed, everything was well explained. And Gregory seemed genuinely thoughtful. I will come back for all my JEEP needs which you can provide. Thank you!

Go to a different dealer! Your car will get broken into! They don’t have working security cameras and don’t add any security to protect your property that they take possession of. Instead, they keep taking customers, let their stuff get stolen because they don’t lock your car, throw up their hands and say - “that sucks, not our problem”. Short story: I took truck in for recall, they messed that up so I had to take it back. Fixing the problem they created took them 21 days. The truck got robbed while on their property and they did nothing to reimburse me. They told me it wasn’t their problem. Service manager said owner would call me to talk, but he never did. Long story: I noticed some oil weeping from rear end. Not a big deal, but some googling about the problem lead me to a rear end recall for my truck. I figured getting the recall might fix the issue so I took it to the dealer. They preformed the recall and replaced the pinion seal (not covered under the recall-$300). Oh well, it was worth a shot. I get the truck back and immediately notice a clunk when accelerating so I turn right around and get a tech to ride with me and diagnose the issue. He concludes it’s something with the suspension. I didn’t argue with him and decide to get suspension looked at. I continue to drive truck because the clunk is not too bad. 200-300 miles later, the differential starts to whine. It gets louder and louder. I take it back in to dealer. They agree it’s something in the differential. I leave my truck with them to investigate further. 3 days pass and they call to let me know they are going to fix it and it will be covered under the recall - no cost to me. Great! Annoying for sure, but at least it’s not going to cost me anything. They said truck would be done Monday (7 days after I first dropped it off). Monday rolls around - no call from them. I call them on Tuesday - “we need to order part it won’t be done till next Monday”. Next Monday rolls around - no call. Again, I call Tuesday - “we need to order tool, it will be done next Monday”. AGAIN, next next Monday rolls around - no call. They call Tuesday saying truck is done - 21 days after I dropped it off. I go pick it up late that night and notice stuff is missing. Someone stole a full size mattress out of the camper shell. Sleeping bags, blankets, sunglasses, keys, leatherman, knife, tarp. Bunch of stuff stolen. Around $1,000 worth. I go back the next morning to talk to the service manager. He was nice about it, but basically said it wasn’t their problem. He said they are diligent about locking the cars because this has been happening often. My truck had no signs of being broken into or the lock being jimmied open. I asked to see the security footage and he informs me the cameras are broken. They he proceeds to tell me that this is the same situation as if my car was broken into in Safeway’s parking lot - “you wouldn’t go into Safeway and complain to them about it.” NO - that’s not the same at all, nice try. This dealership has a history of break ins to customers cars and they do nothing to fix the problem. They don’t have working cameras and don’t add any security to protect your property that the take possession of. Instead, they keep taking customers, let their stuff get stolen because they don’t lock your car, throw up their hands and say - “that sucks, not our problem”. That’s it - cue the friendly response from the dealer apologizing that I had a negative experience blah blah blah. Save it - stop taking possession of peoples property until you fix your robbery problem. Or, when a robbery does happen, take some ownership

We just got home from buying a VW, and I couldn't have had a better experience! From the very first greeter to meeting our salesman Richard, who listened and dialed in exactly the car I wanted. Richard gave us so much useful information on the car, and was professional and polite and everything one would expect from customer service. But everyone we crossed paths with was great. No huge pressure, no one pushy or intemidating. This is my second purchase from this dealership, and my 4th VW and I am more excited about my new ride then I could say. Thank you Richard for making this such a comfortable experience. Mahalo

We purchased a 2018 Volkswagen Atlas from Richard Brabo. Richard was extremely helpful during and after the process. Richard was very knowledgeable with the Volkswagen line and was able to answer all of our questions during and after the process.

I was looking for a 2016 e-golf with fast charger. Not a lot of dealers had any left. I found one 2 hours away at another dealership. They started the negotiations high and wouldn't budge much. We didn't make the deal. Then I e-mail Santa Cruz VW and told them to send me there best offer. Jonathan Dasig Internet Sales Department sent me a clearly broken down offer that was way better than the other dealership and was in line with my research. So my wife and I drove 2.5 hours a few days later and we made the purchase. Jonathan Dasig was great to work with and he stayed late until 10:30pm getting the deal done. Copy

I brought in my 2015 Jeep Grand Cherokee in for scheduled maintenance and received an excellent quick service job. My service advisor was Brian Calhoun who did an outstanding job taking care of my needs.I highly recommend using this dealer and I have had an excellent job done with them in the past. All of the staff that I have communicated with have done an excellent job. I look forward to coming in for my next service at Santa Cruz Volkswagon Dodge Ram Dealer. David Gladding.

5.0 star rating 7/19/2017 Ok... this is a long story so I will try to keep it compact. I am in Florida, my wife in California with the VW. We are moving to Florida and my wife and son are supposed to drive the car to Florida on a long road trip. My son ends up in the hospital for almost a week with a very fluke but somewhat serious issue. He fortunately gets out and was ok but had to stay in California another week to recover. Now my wife is driving to a friends house in the VW and it breaks down with no power, barely moves. And.. its a Friday night. So now she has to call the VW dealer to have it towed on a Saturday morning to get checked out and she was supposed to start driving the next day. I am in Florida waiting for the movers to show up with the boxes and furniture. So.... they diagnosed the problem to a turbo solenoid and had to order the part and would fix it "maybe" by Tuesday... My stress level was over the top and I called the dealer and YELLED and CURSED at the first manager who would answer my call about the car breaking down at this time. Poor guy! BUT... they got it fixed by MONDAY ! I was completely in the wrong, had to call to apologize. They kept calling me to let me know step by step what was going on and had it all ready to go in time for my wife. And they handled it much better than I did... So THANKS for taking care of this and SORRY for being a not-so-nice customer. Moral of the story: cars and people are not perfect. But this VW dealer will always do their best to help their customers.

So I was interested in trading in my 2016 GMC SLT 4x4 Crew Cab truck for a 2017 Dodge Charger, in white in either Daytona or Skat Pack. Jonathan Dasig "Jonny D" was the sales rep that I dealt with. As soon as I arrived at the dealership on 7/7/2017, Jonny noticed me right away. I told him he had previously talked to me about my trade in and what I was looking for. He took down and looked at the specs on my vehicle. He then had a 2017 Dodge Charger Daytona in White ready for me to look at. He gave me a walk through of the vehicle and explained all the upgrades. When then took it for a test drive and it was amazing. We then went to crunch the numbers, I got a good deal on my trade in, during this experience Jonny was very professional, easy to talk to and explained every step and detail thoroughly. Once the deal was done Jonny had the vehicle detailed and fueled. He then went over an in depth explanation of the screen menu display. He set my phone up, stations in the radio, seating preference and answered any additional questions I had, it was nice dealing with one person through my car buying experience then multiple individuals. At the end I noticed I didn't have a front license plate holder, Jonny showed it to me right away. I'm a police officer and would be a hypocrite if I wasn't in compliance with the law. Jonny without hesitation had the front license plate holder put on. Out of all the car buying experiences I had the was by far the best. I would be glad to keep doing business with Dodge in Santa Cruz. Jonny definitely made the experience amazing and was a subject matter expert in his knowledge of the vehicles he sells.

Dave Hofkins, Unfortunately our experience buying and servicing our Dodge Ram with you has been in alignment with every negative car dealership cliche there is. When we first bought the vehicle your salesman tried to sneak in an extended warranty After that we decided we didn't want to even have our vehicle serviced with you because obviously that was a really upsetting experience. We decided to give you another chance, to make some basic repairs to the inside after our truck was vandalized. We brought it in, and only upon picking it up did your team inform us you had ordered the wrong parts. And forget to look at the backup camera which stopped working out of the blue. We brought the truck back. Two days later and Brian informs us the wiring broke and isn't under warranty. We drove the truck as intended, the wires broke, yet they aren't under warranty?? Of course not, like any insurance company your first line of defense is NO. Instead of any kind of actual consideration of right and wrong, the whole team at Santa Cruz Volkswagon Dodge has treated us without care. I guess the good customer service ends when you sign the dotted line......