Reviews
I bought 2022 Acura MDX advance package is a great...
I bought 2022 Acura MDX advance package is a great service and very friendly people working in acura steeven creek
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jesus, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
I had a major maintenance done on my 17 yr old acura. The...
I had a major maintenance done on my 17 yr old acura. The advisor was informative and the job was done as discussed and within the budget.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Vikas, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service was excellent. Service adviser call promptly...
Service was excellent. Service adviser call promptly about the status of the vehicle. Recommend service for others.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
I’ve taken my car here for 15+ yrs - great service and my...
I’ve taken my car here for 15+ yrs - great service and my Service Advisor, Benny, has been great. I live in Fremont, but am willing to go the extra mile to be treated like a valued customer!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Darock, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Acura Stevens Creek. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
5 star service by Giana Papagayo. Prompt...
5 star service by Giana Papagayo. Prompt communication about the status of the vehicle service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
We bought 2 cars from this dealerships (3rd Acura) and...
We bought 2 cars from this dealerships (3rd Acura) and always get loyalty discount, friendly service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I changed from Los Gatos Acura to this Stevens Creek...
I changed from Los Gatos Acura to this Stevens Creek after I had too much problem with LG Acura. Their service was very professional and the crew was very kind and knowledgeable. Thank you so much.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HI, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Pros: The sales and finance people in the office are...
Pros: The sales and finance people in the office are friendly. Cons: On 1-28-2022, I purchased the 2008 Acura RDX, but unfortunately it was inspected by AutoNation Acura Stevens Creek, but not all of the necessary maintenance was performed before offering it for sale. The next day after I purchased the 2008 Acura RDX I took it in for an inspection at another Acura Dealership and found that the transmission fluid, brake fluid, water pump, spark plugs, valve cover gasket, and drive belts needed to be re-placed. The cost was about $3,087. I also found out that the 5-day money back guarantee does not apply to cars that were made in 2010 and older. They should include this stipulation on there website.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (408) 758-5502. We'd appreciate the chance to make your experience a positive one. We hope to hear from you soon.
Hi, Thank you for the response, but I contacted the General Manger and he basically stated that the sale is an "AS-IS" purchase and that he was not able to help me.
Very great job and service! Helped me with everything i...
Very great job and service! Helped me with everything i needed. Thank you so much
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
They alway take care of your needs and propose...
They alway take care of your needs and propose alternative ways and options, very flexible and nice people work there. By the end of any service your car will always be washed. Trust and confidence those are the words that come to mind. Benny is especially an awesome person and knowledgeable service adviser.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!