Santa Cruz Toyota

Giselle was courteous and extremely efficient: the service took significantly less than initially projected. When it was done she came to fetch me in-person, a much-appreciated personal touch.

Excellent service, gracious and respectful. They really took the time to explain and provide any details. It felt like I was more than a customer.

I always have a very pleasant experience at Toyota of Santa Cruz. They go above and beyond.

Great place and good people. Drove 5 hours to get here and I wasn't disappointed. Thank you to everyone involved

Super helpful and friendly. Bought 2 cars from them and had a great experience. Would recommend to anyone!

Great experience with the trade in and purchase i made with Brent Fetty at Santa Cruz Toyota. I saw the car online, called and spoke with Brent and he had the car ready for me to test drive when I arrived. I looked at some other cars, but decided on the one I originally looked at. Jonathan in finance was super helpful, quick and efficient in getting me through the paperwork process.

The dealership swarms with staff which may account for prompt and efficient service but surely contributes to the very high cost of receiving that service. I did not expect routine maintenance on a car in excellent condition to cost over $1300.

Joey was amazing in helping me buy my rav 4. He is very professional and provided great service. Thanks again!

Great service rep and great service At Toyota Santa Cruz. That’s all for now folks.

I have been taking my 2004 Prius to this facility for years, to have it serviced. Most recently I took it there on September 3. In the past, I would always be given a form with a list of the services to be performed, and estimate of costs and labor. This time I was not given that form. I had started to leave the building when I realized I did not have it, so returned to gentlemen at desk and requested it. He printed a form out on computer and gave it to me. I was in a hurry I left and only later realized he had given me only one sheet , which did not list any of the work to be done. Normally, customer is given first page which states “performance maintenance per attached menu checklist “. There was no checklist attached to document I received. When I returned to pick up car, the form I was given was just a standard printout of the usual work done during routine service, with no details relating to my vehicle, or recommendations for future service. For example, the section which states the condition of the brake pads was left completely blank. I brought the car in for service because I was leaving in a few days to drive to Yosemite, and did not want to make the long drive alone before having my car checked out. I have now returned and am now wondering what, if any, work was actually done on my car. I am now going to complain to the management at the service department, and, if this cannot be resolved , to the appropriate regulatory agencies.