Fremont Mazda

Brought my 2019 Mazda MX-5 in for the fuel pump recall. My car is modified with a hard dog roll bar. They lost two trim clips and broke the head off of the tiny bolt that locates the upper seatbelt roll for the passenger seat belt. They did not extract the bolt! It is not an important bolt, but that still is not acceptable. I have tan seats. The seats were very dirty when they were done with the car. Why not use car seat covers? Still I was able to clean all of it out. The soft top's wire for the rear window defroster had come unseated from where it enters to the soft top. Not that big of deal, but noticeable and I had to glue it back myself. The trim pieces were rattling when I got the car back. Yeah, my car is modified, but they weren't doing that when I gave it to them. At least the roll bar's bolts were properly secured. You bet I went over every inch of the car after they had it. These are minor things and my car is modified, but broken bolts, missing trim clips, and dirty seats are not acceptable. At least they drove me home after I dropped off the car.

I bought a CX-5 from this dealership. Test drive was alone and the car was great. Salesman knew all the features and explained and showed them all. He was very informative about options and the loan options. I went looking at other dealerships, then came back and he still was prompt in helping me and let me look at the car again. After I agreed to the purchase, I went to the parts department to buy the weather proof matts and asked the guy to have the people who were detailing the car to install them. He rudely refused, not just politely declined. When I returned to the closing agent, he noticed I was upset. When I expressed what had occurred, he ensured the employee was reprimanded and the matts were installed. It isn't like it is that much work anyway! I have not seen that employee there since. At least the sales staff is courteous, prompt, and responsive! I knew what I was getting into with buying from Mazda since this was my second car. I wasn't talked into anything or pressured. We negotiated out the door price, which was MSRP + the service package and gap insurance. At the time of purchase, which was right after the pandemic during the chip shortage, this was an acceptable price. A few weeks after the CX-5 sale, one of the tow point covers went missing. After contacting the salesman that helped us, this dealership replaced it without question free of charge, which is very nice of them.

They scam their customers. Purchased a used vehicle and have had temporary plates for 90 days. DMV says they are still waiting on paperwork from the dealership. Freemont Mazda refuses to take any calls. Finance never returns calls and General Manager will not accept calls. I have been making payments on this vehicle for 3 months not to mention a down payment and do not have possession of the vehicle.

They promised me my check for my car 3 different times, and they did not follow through on any of them. I did not get it until 3 days after the first promise. On top of that, no apologies for not following through. Staying true to your word is good business and they did not do that.

After visiting several Mazda dealerships, I found that Fremont Mazda offered the best customer service. The salesperson really took their time with me and went above and beyond to secure the best price, which turned out to be the most competitive I found. If you’re looking for a new car, I highly recommend Fremont Mazda!

Lots of emails trying to get me into the dealership but no ever answered any of the 3 questions I asked. Wasted my time.

Would give a negative 10 rating if possible. Be careful in dealing with this dealership and Tom regarding leases. Do not explain lease buyout fees of $1500 added to your vehicle residual value before coming into the dealership. These fees are not noted on the lease contract. Nor, did Tom inform my daughter of other options to save $1500 by not utilizing the dealership services for a lease buyout. Total disappointed with this dealership. I hope the $1500 that they obtained from my daughter was worth it. Young people with first time lease arrangements do not know the options to obtain financing outside of the dealership nor obtaining smog services for $70 and completing your DMV services yourself. Total rip-off. Would have appreciated a professional courtesy of explaining the options.

I am sitting here at Fremont Mazda Dealership fuming. When I test drove the CX-5, I was told all the smudges and slight scratches that I pointed out would be taken care of in the detailing. After completing the payment and during handing off the key, I found the smudges on the door handles and the transparent window of the gear box has blemishes on it which did not go away even after chemical treatment. The body has two scratch marks that did not go away after waxing. The salesman (Aziz Moussaui) is trying to convince me it is like this for all cars. But all new cars have a thin plastic covering these items and we confirmed that after walking in the lot. They have taken the SUV in the back for the second time. The second round of cleaning is a little better but now the nice piano finish surfaces around the door handles and gear box have deep long scratches on them. And while buffing out one of the scratch, looks like they took the clearcoat off. So much for a new car finish. I have been promised they will buff out the scratches when I bring the car in again next week. Will update this review then.

They over charged for doing a diagnosis and did NOT offer any insights. They are over expensive, does un-necessary things and over charge. Better to avoid this center.

We just purchased a brand new car for my daughter at Mazda Dealer in Newark. Let me tell you Hamid was outstanding sales person. I'd glady recommend anyone to meet this great person.