Reviews
Write a reviewGreat Service and customer satisfaction
Service is always excellent, and customer service is great
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Title
This time the work was done quickly and correct. The service advisor was helpful and informative. Great job all the way around.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best buying experiencer ever!
Great buying experience. Staff were knowledgable and low pressure. Pat and John were especially helpful in making sure that I go the car I wanted and at a great price. I highly recommend this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service, friendly staff
Prompt, friendly service every time I'm there. My questions are always answered and the staff edilvers on estimated finish time. They always wash the car, too. It's a pleasure to take my car to Walnut Creek Fird.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent, as always!
Excellent customer service. Roy was my advisor for my regular service and was really helpful. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Owner
Joe Surello & the Service Manager is amazing customer service! Prompted courtesy trustworthy ! I went Antioch Ford 2Day 3/10/17. They couldn't see my vehicle til next week ! WC Ford will see your vehicle & resolve the matter in a few hours ! Have your vehicle back the same day! All other Ford Dealers service is unacceptable! WC Ford this the best! Never going 2any other dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Always a 10!
Walnut Creek Ford is the first dealership where I can consistently rate the Service Dept a 10. Service at Walnut Creek Ford is a great experience. Honest. Polite. Fun. Attentive. And they don't try to sell services that you don't need, or overcharge you for those that you do need. On my latest visit they found a nail in my tire and asked if I wanted them to patch it for $10. They then returned and said that the nail had penetrated the tread sideways and didn't present any risk. No charge. They could easily have charged me well over $10 for an approved fix that I didn't end up needing. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
New Lease - Ford Flex 2017
Was returning a lease and looking for a new lease. Started with on salesman that did nto follow through. The Jim Chamberlain responded to my request. He hunted down a 2017 with the options I wanted and got a trade with another dealership to happen to get the car for me. Tiffany in Finance was a delight to work with on all the paperwork.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
MY FORD TAURUS
couldn't ask for better service and accommodations from your service personnel especially MAXINE...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great service
Great fast no wait good prices popcorn coffee shuttle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase