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Randy Marion Chevrolet of Statesville

(211 reviews)

Reviews

(211 reviews)

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The service appointment was on schedule and completed in

The service appointment was on schedule and completed in the time span I was told.

The service appointment was on schedule and completed in

The service appointment was on schedule and completed in the time span I was told.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I searched on their website for a vehicle and I get a pop

I searched on their website for a vehicle and I get a pop up… give us your name, email and phone and we will give you $500 off a vehicle purchase… so I did. Immediately I got a phone call and made appointment. Liked the vehicle that I drove… doing the paperwork and they wouldn’t honor the $500 off . That got a very bad taste and I left. They say because they had already lowered the price of the car… what does that have to deal with my $500 off????

I searched on their website for a vehicle and I get a pop

I searched on their website for a vehicle and I get a pop up… give us your name, email and phone and we will give you $500 off a vehicle purchase… so I did. Immediately I got a phone call and made appointment. Liked the vehicle that I drove… doing the paperwork and they wouldn’t honor the $500 off . That got a very bad taste and I left. They say because they had already lowered the price of the car… what does that have to deal with my $500 off????

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellant

Noah is great 2 work with,had 2 have my corvette towed and tow driver new exactly how 2 load a vetted w/o damage good experience as always

Excellant

Noah is great 2 work with,had 2 have my corvette towed and tow driver new exactly how 2 load a vetted w/o damage good experience as always

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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I definitely would not return here and only gave two

I definitely would not return here and only gave two stars since the salesperson was helpful and tried to find a solution to the issues we were having. We purchased a used vehicle from this location and within two weeks the car began to overheat. We took it to a mechanic to learn that we have almost 6k worth of repairs that need done to this car that is only worth around 9k. Yes, the car is older and has a good bit of miles on it and I expected some minor issues, maybe tires, brakes, or something like that, but you don't expect to get a car that needs so many repairs it would be considered totaled by your insurance company. We were told "Well, you bought a used car you should expect this." No, I don't expect to get a car that you state was inspected and in good condition to have a hole in the transmission pan and also need the head gaskets replaced. Unless you're going to take a mechanic with you to look at each individual thing on the car don't buy a used car here or you'll end up like me with a car that has more repairs than the car is worth, so now I'll only drive it around town briefly and otherwise it will be sitting in my driveway until I can pay it off.

I definitely would not return here and only gave two

I definitely would not return here and only gave two stars since the salesperson was helpful and tried to find a solution to the issues we were having. We purchased a used vehicle from this location and within two weeks the car began to overheat. We took it to a mechanic to learn that we have almost 6k worth of repairs that need done to this car that is only worth around 9k. Yes, the car is older and has a good bit of miles on it and I expected some minor issues, maybe tires, brakes, or something like that, but you don't expect to get a car that needs so many repairs it would be considered totaled by your insurance company. We were told "Well, you bought a used car you should expect this." No, I don't expect to get a car that you state was inspected and in good condition to have a hole in the transmission pan and also need the head gaskets replaced. Unless you're going to take a mechanic with you to look at each individual thing on the car don't buy a used car here or you'll end up like me with a car that has more repairs than the car is worth, so now I'll only drive it around town briefly and otherwise it will be sitting in my driveway until I can pay it off.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Incredibly disappointed.

Incredibly disappointed. Made an offer on a vehicle, no response. Later (much later in the day) learned the vehicle had been sold without giving me an opportunity to continue negotiations. Extremely unprofessional!

Incredibly disappointed.

Incredibly disappointed. Made an offer on a vehicle, no response. Later (much later in the day) learned the vehicle had been sold without giving me an opportunity to continue negotiations. Extremely unprofessional!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great staff and sales associates am looking forward to

Great staff and sales associates am looking forward to looking and buying a car from them. Thank you

Great staff and sales associates am looking forward to

Great staff and sales associates am looking forward to looking and buying a car from them. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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They were very Response and Courteous and Helpful.

They were very Response and Courteous and Helpful. Thanks for the assistance it was a good experience

They were very Response and Courteous and Helpful.

They were very Response and Courteous and Helpful. Thanks for the assistance it was a good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2020 Equinox service

The service took less time than quoted but still was a significant wait. The facility is clean and well furnished. The staff were very courteous and professional.

2020 Equinox service

The service took less time than quoted but still was a significant wait. The facility is clean and well furnished. The staff were very courteous and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Wonderful Experience

Scott, Guy, and the whole team also ensure that our experience is professional and great.

Wonderful Experience

Scott, Guy, and the whole team also ensure that our experience is professional and great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Liars and thieves.

There was an issue with the Suburban I had purchased. This problem was there when the vehicle was purchased and I had to fight with them to fix it. On top of that it was listed with features it did not have and I was told by the sales person that it had the features. Go somewhere else they will tell you whatever you want to hear to get the sale. They are liars and swindlers here I will never give any Randy Marion dealership another dime.

Liars and thieves.

There was an issue with the Suburban I had purchased. This problem was there when the vehicle was purchased and I had to fight with them to fix it. On top of that it was listed with features it did not have and I was told by the sales person that it had the features. Go somewhere else they will tell you whatever you want to hear to get the sale. They are liars and swindlers here I will never give any Randy Marion dealership another dime.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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