Pohanka Chevrolet

Dealership performed regularly scheduled maintenance. The staff we very friendly and discussed with me what to expect out of the maintenance. All is good

I had the 60,000 mile service done on January 4. On this recent service, to repair my rear window defroster (on Feb 7), they discovered my battery was leaking and needed replacing, and the cables needed cleaning. This should have been discovered during the 60,000 service. I rely on the service department to notice such matters, the battery being a rather basic item.

It was nice except there was a mix up when they we supposed to pick me up at lunch time.

I had a transmission problem right after work by AAMCO. Your guys didn't want to get involved but offered to install a rebuilt unit at a fair price for N. Va. So I took the car to a specialist on the 4L60E in North Carolina, who wrote an estimate. AAMCO claimed I had bad motor mounts.

Came in to get a recall taken care of, was told there was two was done in less than half an hour.

69 years old and best car buying experience ever! Everyone was extremely pleasant and professional, especially John Alexander. Would definitely recommend Pohanka Chevrolet to anyone.

Since moving here we have used Pohanka for all our automobile service needs and for the purchases of our current autos.

Clark was simply great to work with. It was a little easier because I was a buyer who knew what I wanted. The great thing about dealing with Clark is that he went above and beyond to ensure my satisfaction and didn't push but provided additional details as needed while I worked through my decision. Even though I knew what I wanted, the deal itself was at my pace, my comfort level, and when I was ready. Clark easily answered all my questions, was very personable, and above all, NOT pushy!! :) Clark was excellent in staying in touch. When I had questions his response time was highly acceptable. It was just a great experience, I hadn't bought a vehicle or even test drove one since 2006 and I couldn't have picked a better place to do business!

I was pleased with the work, but the only problem was that it took about 5 hours to complete my work. maybe the solution would have been to offer me a loaner car until the seat problem could be figured out. Other than that, everything was fine.

A part on my year and a half old cruze broke and was replaced as requested. Thanks to those who helped!