Pohanka Chevrolet

I thought our Sales representative, Josh Diaz answered all of our questions, and was very patient with us.

I had a battery replaced a month ago, went to pick it up the service manager Chris brings the truck to me with my engine light on. I asked him why are you bringing my truck to me with my engine light on, standing there with his mouth wide open, catching flies, he did not have an answer. I asked why did the service tech bring the truck down until you get the truck was ready with the engine light on he didn?t have an answer. Pohanka and Chantilly has incompetent managers and it?s a shame that you?re losing customers. It would be nice if the owner would sit down for a minute or two and talk with me and realize They have xxxx poor service. The new service manager Hunter promised the last three weeks that you would have somebody call me back and they never did again another incompetent service manager.

Recently purchased a 2025 Chevrolet from Pohanka. Very pleasant experience. Our salesman Aiden Hoover was well informed regarding the vehicle and its features. He took his time explaining the numerous options as well as setting up the OnStar and our phones. He made sure we utilized all the rebates and discounts we were qualified to receive. He made sure we understood everything on the vehicle and followed up after the sale to make sure we were happy. Kudos to Mr. Aiden Hoover our salesman and thanks too to Mr. Stephen Bobersky. I would encourage anyone looking for a GM product to go straight to Pohanka.

Very quick and easy process, everyone was friendly knowledgable and helpful. Good change from what you typically expect from dealerships. I?ll be back for my next vehicle.

An easy and efficient process. from beginning to end they was quick, trusting and friendly.

Excellent repair service! Like the fact that they're open later hours than most shops.

I have been looking off and on for a Tahoe for about 8-9 months. I kept looking online and noticed you had a couple on your lot. I was going back and forth from the Premier and RST. Ian Gustin ( sales consultant ) took me out to test drive both of them. In the end, the RST was the one I ended up going with. Ian was very patient with me, went over the features of both vehicles and explained everything to me. I'd definitely refer him to anyone looking for a vehicle at Pohanka Chevrolet.

I want to start by stating that I hardly ever give poor reviews. To begin, you all did such an amazing job on my new tires that I had to come back and honestly thought your dealership would be the one that I attended moving forward, but the poor communication from my visit was very hard for me to accept. I dropped off my vehicle early in the morning on day 1 and understood that there was a 24-48 hour turnaround for a diagnostic. That was fine. Well after 48 hours, I still didn't receive a call back and ultimately I chose to call myself. I was told that there was no update, but if I waited for the next day, my tech advisor would give me an update. I waited and still had no call/update. So I called again--now 72 hours went by... I was told that the tech couldn't find anything with my water leak in the cabin (out of the vents in the back and the OnStar panel in the front. I decided to wait for the next day understanding that this was a tough issue to find. I was given a good answer on fixing a secondary issue that I had (tire pressure loss)--that was great and I said please move forward and fix that. Now 96 hours passed and I still didn't get a call back. I decided to call again and was told that my secondary issue was good-to-go and they couldn't find my leak. OK. I told them that I would just come get my truck. I kept my truck with your dealership for 96 hours, didn't receive any proactive calls about my status at all. I now see a scratch where they clearly removed the OnStar panel at one of the leaking points and didn't inform me. I had no resolution on my leak. I honestly don't know if the tech actually did a diligent job on inspecting my truck. I understand that this is a tough issue, but no communication until I called, a scratch on my OnStar panel, and no possible solutions for my leak is tough to swallow considering how much having my truck being out for service inconvenienced my family. No loaner was offered either. I asked after the 3rd day and was told that there were none. OK. I'm only giving 2-stars versus 1-star because I did enjoy my advisor's approach in the beginning and the end when I came to pay. She was the only redeeming quality. The two service people listed in this page didn't actually work with me, so that's confusing. I recommend not having a better response time if your dealership is going to allow a first-come-first-served policy for drop-offs and diagnostics.

The quality of service/labor/parts at Pohanka Chevrolet is very high and I rely on it. Adam is always a huge help and he explains everything very well. He works with me to find the right coupons which is very nice. It's one thing to buy the car there, it's another to keep coming back for service! I plan to keep coming back! Thank you!

The experience was generally pleasant, although the salesman was inexperienced and had to go talk to the sales manager too often. Also, I indicated that I wanted the base model, LS, of the Trax and they kept pushing the RS (did not even bring the LS from the lot until I firmly refused an RS!). This dragged the process out and cost your rating at least one star.