Reviews
Write a reviewI bought a new Jetta
I bought a new Jetta. Kalani in sales was great, the manager (don't know his name- awesome!!!!) brought down the price for me and Bart in finance very friendly and amazing. The actual car had many problems. But customer service- AMAZING!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com
Was pleased with the final price for my Prius
My salesman Samer Mustaklim made the transaction easy and enjoyable; I appreciated that. more word.s, more words, more words, more words etc. Wanted 20 words is "stupid"
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Natalie, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with Samer was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Until then, don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Great Service
All the information that I get was cleared explained to me, It was a great service, you guys definitely help me to get the car I was looking for. Thanks for trust me!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to write this 5-star review, Fernando. We strive to provide courteous service to all our guests and are glad to hear that we helped you find the car you were looking for. Please keep us in mind for your future auto needs as our team is always here to assist you. Also, don't forget to take advantage of our complimentary, 119-point annual inspection that we offer all our customers as part of our "10-Point Value Guarantee." Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com
Sunnyvale Toyota
It was easy to schedule appointment. They quoted a reasonable price over the internet before scheduling appointment. Keep an eye out for other dealer add-ons.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Wesley, Thank you for writing such a great review about your experience at our dealership. We appreciate the feedback and are pleased that your vehicle purchase experience with our team was so positive. Oh, and don't forget to take advantage of our complimentary, 119-point inspection we offer as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Thank you Ahmad Hatamieh, Sales, Toyota Sunnyvale
Ahmad Hatamieh is the Assistant Sales Manager at Toyota Sunnyvale that helped me find my new 2017 Corolla LE in Super White! This is a really nice car with lots of safety features. Thank you Ahmad!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Nan Mehan, We appreciate you taking the time to leave us a great review. We are pleased to hear Ahmad did a great job in assisting you in your purchase. Since you purchased your car from us, don't forget that we offer all of our customers a 119-point annual inspection at no extra charge as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
No Pressure Sales
No pressure sales, and low asking prices. Easy and organized buying process. I would recommend Toyota Sunnyvales to a friend. I also like how they have a website showing all available cars.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the excellent review, Shannon. It is great to know that our team was able to provide you with a pressure-free shopping experience. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com
What car buying should be like all the time
First off I would like to mention that this place had a truck for me ready to go but I came in a little late and someone took it before me. No worries though I came back and there was another truck that was my second goto option just in case if this indeed happened. They took care of all the paperwork and even had my insurance go down too! No-haggles, no worries. With that in the back on my mind I knew that I was getting the best deal out there. All the managers and people who aided me in my search were very helpful and explained in great detail in the deal I was going to receive. I had bad experience in the car buying game and I thank god that this wasn't one of them. IM lucky I got a truck I wanted and didn't have to give up an arm or a leg just to get it. Thank you to all the staff at Toyota Sunnyvale on helping me get my 2014 Ford F-150! and Thank you for the coffee too! Will be in the hunt for a Jeep Wrangler Unlimited next so, this is the place I would want to get one!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Your great feedback truly made our day. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. We look forward to making sure that you enjoy your truck for many years to come. Also, don't forget that we will gladly perform a full, complimentary inspection of your vehicle once per year, making sure everything's in tip-top shape, as part of our "10-Point Value Guarantee." Sincerely, Cody Erhardt | codyerhardt@toyotasunnyvale.com
Great service, knowledgeable salesman, Stan
Your salesman, Stan, was outSTANding, informed and we had a great experience in purchasing our vehicle. I would recommend this man to anyone who would be interested in a Toyota. As we were exiting through the service area, I noticed that it was clean and well kept, we will recommend service at this location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Anthony, We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them. We understand that buying a car is an important decision and we are honored that you chose Toyota Sunnyvale. Please feel free to contact us if you have any questions on your new purchase. Also, please don't forget to take advantage of the complimentary, 119-point annual inspection that we provide as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Great service
The effort of getting a solution for customer request. Excellent customer service. Clean facilities. Willing to help with any issues to get job done.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bill, Thank you for your wonderful feedback. At Toyota Sunnyvale, we always strive to meet the needs of our customers no matter the situation. Thank you again for your business and don't forget about the 119-point inspection we provide for complimentary as part of our "10-Point Value Guarantee." Sincerely, Diana Kennedy | dianakennedy@toyotasunnyvale.com
Good service
Hector was very helpful and accommodated my car on a holiday Friday when the car battery needed to be replaced.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your outstanding review, Christine. I'm very happy to hear that Hector was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you. Please let us know if there's anything else we can do for you. Also, don't forget that we provide a complimentary, scheduled shuttle whenever you bring in your car for servicing as part of our "10-Point Value Guarantee." Sincerely, James Austin | jamesaustin@toyotasunnyvale.com