Toyota Sunnyvale

My Toyota Prius V brakes failed early, a serious and well-known safety issue with a class-action in the works, and the store and Toyota corporate didn't cover. As a long time Toyota owner they are losing my trust. Google it - it's well documented. Communications with the sales department was poor when I considered trading in. Service dept comms was ok, easy to discuss.

The Moment I walked in the place I knew I was going to be the best decision of my life , as a first time buyer it takes dedication and patience, which only on individual had it DHANEN SHAH and I proudly share it In bold letters because from the moment we started having that conversation we both knew it would be a long wait and guess what Dhanen Shah (uncle) made it happen for me as a first time buyer came out driving my dream car the car that will be for ever mine one of the most beautiful and safest cars my children would be share beautiful moments . Thank you from the bottom of my heart to (Uncle) DHANEN SHAH .

Our family recently purchased a 2021 Toyota Highlander from this location and we could not be more pleased with the outstanding professional service as well as their simple price, simple process procedure. We are specially thankful to Mr. Dhanendra Shah for his patience, guidance, and overall experience!

I called Toyota Sunnyvale about a month ago and put my name on the waiting list for a Highlander Hybrid car. Amir Kandil contacted me yesterday and sent me all the information about a vehicle that matches my need. This morning I went to the dealership and bought the car at MSRP in about one hour. This was the best car purchasing experience I had. When other dealers are charging high mark-ups, Toyota Sunnyvale continues to treat customers with simple pricing and simple process. I am very grateful for their honest and professional service. Amir Kandil is a fantastic salesman. He is passionate, knowledgeable, and very responsive to all my questions. When I arrived this morning, he had already prepared all the documents and he made sure the purchasing process was smooth and efficient. I strongly recommend him.

This was a horrible experience. I am trying to sell my car. I spoke with George who convinced me to bring my car in for an assessment which he told me would take 15-20 min. 45 minutes later, I had no quote. I had to search out George who told me the manager had to approve the quote and he was unreachable. I asked George to email me. I followed up with George that night. He said the manager was not responding still and he'd get back to me in the morning. I followed up the following afternoon -- still nothing. I phone the manager -- no return phone call. When I again reached out to George, all he said was he was new at the dealership, never had it take this long, and he was sorry. Sorry doesn't do a lot of good when I wasted my time going to the dealership, letting him inspect and drive the car, and then waited for the offer on the car.... or for my time calling the manager and trying to email the dealership. And, you know what.... STILL NO OFFER ON MY CAR.

DONT BUY THE TOYOTA MIRAI - THIS DEALERSHIP DOESNT DISCLOSE THE PROBLEMS ASSOCIATED WITH FUELING THIS VEHICLE. PUMPS ARE ALWAYS BROKEN OR FUEL SUPPLY ARE INCONSISTENT. horribly dishonest -horribly deceptive and horribly manipulative

This dealer advertises they sell at MSRP, no haggle. They had a 2021 Tacoma listed on their website at MSRP, and supplied an equote valid for 7 days immediately on request. However, they did not respond to email follow-up and when I called, they claimed the vehicle had 'dealer mod' lift kit and cost $9k above MSRP. I'm skeptical the vehicle is even on the lot yet to be modified, as they don't have a photo posted. All dealers are marking up Tacomas right now, so that's just the current market, no big deal. The bait and switch, however, is real shady. They blast out an email touting their 'sell at MSRP' policy, with a footnote buried at the bottom in--I kid you not--light grey color on white background stating 'modified Tacomas' are the only exception. Don't advertise a 'sell at MSRP' policy if you can't or won't follow through. Real simple. If inventory is tight and demand is high, just be honest and upfront about dealer markups. A dealer add-on with inflated cost is just a dealer market price adjustment. Your customers may not like the market asking price, but being deceptive is way more damaging to your brand. I'm from out of area, so I'm not likely to engage with this dealer again. My local dealer has similar markups, but they've been direct in quoting their asking price and reasoning why it is what it is.

They advertise price reductions on this site and they refuse to honor them. their prices are always higher than what is advertised onthis site. Their management will not respond either.

Meliza helped me pic out my Rav made just 4 me. Very nice an made me feel comfortable. Everyone at this dealership was very nice N professional, even Raymon, the guy how made my 2nd key! I will refer anybody whose looking to buy a car. Thank you Meliza N her crew LOL. Anna H

I bought a new Toyota Camry 2020 Hybrid from Toyota Sunnyvale in holiday season of 2020, the sales person Dhanendra Shah helped me a lot, he is professional, knowledgeable, very patient, good attitude, good at helping people, I enjoyed the experience of being served at Toyota Sunnyvale!