Reviews
Tania was very accommodating and allowed us to test drive
Tania was very accommodating and allowed us to test drive when we walked in. She negotiated the price we wanted and got the deal done quickly. Thank you.
Tania was very accommodating and allowed us to test drive
Tania was very accommodating and allowed us to test drive when we walked in. She negotiated the price we wanted and got the deal done quickly. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your wonderful review! We're thrilled to hear that Tania provided you with an accommodating experience at Toyota of Downtown L.A. and helped you negotiate a great deal. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Toyota of Downtown LA Team
I liked the way he helped me I liked the way he helped
I liked the way he helped me I liked the way he helped me, made everything so much easier to understand
I liked the way he helped me I liked the way he helped
I liked the way he helped me I liked the way he helped me, made everything so much easier to understand
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Maggie, we truly appreciate your feedback! We're glad to hear that our team member was able to assist you and make the process easier to understand. At Toyota of Downtown L.A., we strive to provide excellent service. We hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
Respeto amabilidad y profesional fácil de hacer sentir
Respeto amabilidad y profesional fácil de hacer sentir bien al cliente sigan así van a vender mcho
Respeto amabilidad y profesional fácil de hacer sentir
Respeto amabilidad y profesional fácil de hacer sentir bien al cliente sigan así van a vender mcho
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Gracias por su amable comentario, Juan! Nos alegra saber que tuvo una experiencia positiva en Toyota of Downtown L.A. Valoramos mucho su apoyo y estamos comprometidos a seguir brindando un servicio excepcional a nuestros clientes. ¡Esperamos verlo de nuevo pronto y ayudarlo con cualquier necesidad que tenga! Sincerely, The Toyota of Downtown LA Team
If they had 0 Stars I would give it I came into this
If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!!
If they had 0 Stars I would give it I came into this
If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Our team has acknowledged this review.
If they had 0 Stars I would give it I came into this dealership because my check engine light came on with various lights when they completed the inspection they found out that my battery terminals were loose and no codes came back and the service advisor that performed the work was Toni Hernandez I was charged $200 to fix the problem I asked why the fee I explained I have extended warranty then service manager Ricardo laughed and said whoever serviced my car should have tighten the bolts as well told me to read the fine print so I was charged becasue they had to tighten the terminals I tried to explain that I bought the car here and serviced it here only I asked what if the light came back on he told me that it shouldn't this is when I called Toyota Motor to file a complaint I was told I should be receiving a phone call from the Customer Relations Manager in 1-2 business day’s nothing I called Toyota Motor’s back to get an update they informed me that they called multiple times to reach Katherine Ayala which is the Customer Relations Manager but no response the light came on that when I went back to this dealership to asked for a refund since my problem was not fixed I spoke with the assistant service manager Danny Herrera Rios He told me that he couldn't give me a refund because that is not how they work and told me I had to pay another diagnosis fee to look at my car that's when I went to another Toyota Dealership to find out what was really going on come to find out I have a faulty catalytic converter which is covered by warranty part have been ordered after leaving the other Toyota I went to back to this Toyota and asked to speak to the General Manager that's when both receptionists that I spoke to told me that they couldn't give me any information while laughing their names are Julissa Alejandra and Tania Guzman very rude, condescending, immature and horrible customer service I have document evedenice I will be escalating this further RUN AWAY!!!!!
It was very easy transaction.
It was very easy transaction. Very nice accommodating associates, helpful and knowledgeable about everything! I was pleased about my experience and will recommend. Thank you Toyota of Downtown LA!
It was very easy transaction.
It was very easy transaction. Very nice accommodating associates, helpful and knowledgeable about everything! I was pleased about my experience and will recommend. Thank you Toyota of Downtown LA!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, Conrad! We’re thrilled to hear that your transaction was easy and that our associates were able to assist you with their knowledge and helpfulness. We appreciate your recommendation and look forward to serving you again at Toyota of Downtown L.A.! Sincerely, The Toyota of Downtown LA Team
The dealer had a lot of selection for all different
The dealer had a lot of selection for all different vehicle models and the dealership was very clean and organized. All the staff at the dealership were professional and courteous especially salesman Steve Loria. He made the process very easy and was a big factor in us purchasing our car at Toyota of downtown La.
The dealer had a lot of selection for all different
The dealer had a lot of selection for all different vehicle models and the dealership was very clean and organized. All the staff at the dealership were professional and courteous especially salesman Steve Loria. He made the process very easy and was a big factor in us purchasing our car at Toyota of downtown La.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Chandler! We're glad that our dealership met your expectations for cleanliness and organization. It's great to know that Steve provided you with excellent service and made your car-buying experience enjoyable. We appreciate your support and hope to see you again at Toyota of Downtown L.A.! Sincerely, The Toyota of Downtown LA Team
Dealership staff we interacted with, Shawn, Justine and
Dealership staff we interacted with, Shawn, Justine and James were excellent. They were professional, efficient and cordial. Really made the purchasing experience pleasant. Highly recommend them and this dealership.
Dealership staff we interacted with, Shawn, Justine and
Dealership staff we interacted with, Shawn, Justine and James were excellent. They were professional, efficient and cordial. Really made the purchasing experience pleasant. Highly recommend them and this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words, Bruce! We're thrilled to hear that Shawn, Justine, and James provided you with excellent service during your purchasing experience at Toyota of Downtown L.A. We appreciate your recommendation and look forward to serving you again in the future! Sincerely, The Toyota of Downtown LA Team
toyota the downtown is really good everything is clear
toyota the downtown is really good everything is clear all the employees they are really nice
toyota the downtown is really good everything is clear
toyota the downtown is really good everything is clear all the employees they are really nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Toyota of Downtown L.A. and found everything clear and our employees nice. We appreciate your feedback and look forward to welcoming you back next time! Sincerely, The Toyota of Downtown LA Team
Great service and the sales team are very respectful and
Great service and the sales team are very respectful and great at what they do.
Great service and the sales team are very respectful and
Great service and the sales team are very respectful and great at what they do.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're glad to hear that you had a positive experience with our sales team at Toyota of Downtown L.A. We appreciate your kind words and hope to see you again soon! Sincerely, The Toyota of Downtown LA Team
I’ve been coming to Toyota of DTLA for 7 years.
I’ve been coming to Toyota of DTLA for 7 years. This time the customer service was awful. I’ve had this service advisor before and he has the worst customer service/ attitude ever. He dismissed my feelings about the wait. Tried to compare a car service to a doctor’s appointment. Which is two totally different things. I didn’t appreciate that. This service department needs a better management and staff. It wasn’t worth complaining to the manager when last time when I complained he also dismissed my complaint. It’s sad that this Toyota still has rude service advisors like him. I would only recommend 2 service advisor who I’ve had in the past but who are always overwhelmed with customers.
I’ve been coming to Toyota of DTLA for 7 years.
I’ve been coming to Toyota of DTLA for 7 years. This time the customer service was awful. I’ve had this service advisor before and he has the worst customer service/ attitude ever. He dismissed my feelings about the wait. Tried to compare a car service to a doctor’s appointment. Which is two totally different things. I didn’t appreciate that. This service department needs a better management and staff. It wasn’t worth complaining to the manager when last time when I complained he also dismissed my complaint. It’s sad that this Toyota still has rude service advisors like him. I would only recommend 2 service advisor who I’ve had in the past but who are always overwhelmed with customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand how important customer service is and appreciate your feedback regarding your recent visit to Toyota of Downtown L.A. Your concerns about the service you received and the attitude of the advisor will be taken seriously, as we strive to improve our standards continually. We value your loyalty over the past seven years and hope to regain your trust in the future. Thank you for your insights. Sincerely, The Toyota of Downtown LA Team