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Travers GMT Auto West

(41 reviews)

Reviews

(41 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Keith did a phenomenal job helping me get the best car

Keith did a phenomenal job helping me get the best car and loan with my situation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Johnny was a great sales man made everything nice and

Johnny was a great sales man made everything nice and simple. Would definitely recommend them to anyone and everyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

GMT has sold my family and I 5 cars.

GMT has sold my family and I 5 cars. We have always had a fast and easy buying experience. Go see Tommy, he’s the guy!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Tommy did a great job went in and he got me into

Tommy did a great job went in and he got me into something cheap,highly recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Johnny made my car buying experience great!

Johnny made my car buying experience great! Made me and my family feel at home. I buy and sell cars sometimes monthly and this is the best dealer Experience I’ve had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Horrible Experience

We purchased a used Jeep Wrangler from Travers GMT West and it was an awful experience. The check engine light came on the day after we brought it home. They indicated they were going to put in a "new" engine, in reality it was refurbished. It took 3 weeks of the 30 day warranty to replace the engine. As a result of their engine installation, the Jeep was leaking coolant so we had to replace a part that cost $400 because we were outside the 30 day warranty. We have since paid over $1600 in repairs to the Jeep. They did offer to purchase the Jeep back for $7,000 less than we paid for it. Their sales team is dishonest and the service department is not a quality service department or they didn't check this vehicle before they sold it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Crapy

xxxx bags raised the price for a truck after we confirmed I was going to come to buy it. Was about to spend 13000 and really glad I did not give them my business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Buying a truck

James Bockhoff made the whole buying a car experience very easy for me and my family and actually fun too. I would highly recommend him if your looking for a non pushy or aggressive type.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Furious mom from Wentzville

I stand corrected ! GMT came through and they are going to fix the car. Restored my faith in humanity! Thank you gmt! Sorry I was so upset!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Satisfied!!

My daughter purchased her very first automobile here just a couple weeks ago! We purchased it as-is. Some issues came up and the staff worked with us to resolve these issues COMPLETELY . We want to thank Joe, Dennis, and the auto shop for helping make this experience for my daughter a good one! I will be a return costumer in the future!! Thank you GMT auto!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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