Serramonte Subaru Volkswagen

I first met Sales Manager ESHON via text messages. I was searching the Internet by car type and model. My car popped up at Serramonte Volkswagen in Colma. Eshon quickly responded to me. He understood my commuting needs and set up an appointment as early as the next day for me to test drive my Kia. Eshon is by far the kindest sales manager! He checked on me to make sure I was arriving safely since I had a 2 hour plus drive. When I arrived he directed me to SHO TSAI Who took over the reins in guiding me through a car appraisal, trade, and and test drive! He was so nice and patient and understanding to me And my needs. He helped me get as much As possible for my trade in and we tried to match the appraisal i got from carmax. I had so much fun test driving the car. Sho made getting through all the paperwork so painless and quick. He even referred me to a friend at a Nearby Volkswagen dealer to my job should I have any questions or concerns. I purchased the Silver warranty Package offered through Kia which covered so much And gives me such peace of mind since I'm commuting! It even covers windshield chips! I am beyond happy with my new car and am pleased pleased pleased to recommend Serramonte Volkswagen to all my friends and family!

Well the salesman told me that I was going to pay 33000 out the door Finance in all I got into the finance department started signing then I noticed that I wasn't paying $ 38000 for the car I was paying $38,000 that's a $5,000 mark up from what I was told so what they did was wrong but it was too late I had signed the papers I should have looked at them first instead of trusting them the dirty low-down scandalous so I suggest when they tell you a price tell them to put it in writing so would I buy another car from them never ever so watch out for these guys the slick and scandalous

WOW! Just had the best experience purchasing our Atlas. Thanks to George, Tony Arash, we got the best service and attention. Every single person here is beyond friendly and not "salesy". We wish we lived closer but it was definitely worth the hour drive! It blows our local VW locations out of the water. Thanks for the great experience!

Years ago I was warned against going there. I was told they were completely dishonest. I saw that they have the number one customer service ranking, so I assumed that it was safe to go. It was the absolute worst experience I’ve ever had buying a car. First of all, all their cars are marked up next to Dealer Options. There are no options, just markups. The negotiations were very confusing. They never talk totals, only monthly payments. If you make the mistake of buying from them all courtesy ends and the lying begins. The manager is rude, insulting, and condescending. Their cars are overpriced. If need to buy a car go anywhere but there.

A petite single woman and two elderly disabled people walk innocently into a car dealership to purchase a brand new car. And questionable behavior ensues.

the staff was very nice with me I left very happy with the car dealer that I was waiting for and the payments were adapted to my possibilities I personally recommend this dealer and ask for it is very kind your deal

In July of 2017 we bought a new Subaru Forrester from Serramonte Surbaru in Colma, Calif. Our salesperson was Yancy Chim. He seemed like a nice young man, new to the business. A little disorganized, but sweet. The car came with three keys, two with remote open buttons on the fob and one without. I drove the car for six months and was quite happy with it, using one of the fob keys. As I was the primary driver, the other key just sat in our key bowl. Then one day we needed to use the second key. However, when we went to open the car, the key didn’t work. When we looked at the key we realized that it was to the wrong car entirely. We hadn’t taken the dealer tag off it, as we hadn’t been using it, and it listed a different Subaru, different model, different color, different license plate number. I didn’t think anything of this. These keys cost about $250 to replace, but I thought all I needed to do was take it back to Serramonte Subaru and they’d give me the key to our car. I was wrong. I drove down to the dealer and found Yancy and explained what had happened. He took the key, said he couldn’t find ours right away but that he’d figure it out and call me as soon as he did. He never called. After several weeks, I called him. He said oh, yes, sorry, he hadn’t been able to sort it out with his manager but he would. Another month. No call. I called him back. He was so sorry, he said, he hadn’t heard back from him manager but he’d get right on it. I called him again. This time he said he’d ordered the key but it hadn’t come yet. He’d call me. Several weeks later I again called Yancy. I got his voice mail and left him a message. No return call. On April 27, 2018 I called him again and Yancy swore that he’d get it sorted out and that he would personally come and drop the key through our mailbox within three days. A week later no key, no call, no message. I called again. He was so sorry, his manager hadn’t approved it yet. But he’d get it sorted out. At this point I was obviously getting quite frustrated and asked to talk to his manager. On June 1, 2018, I spoke with Ray Quan, who Yancy said was his manager. I explained the situation and said I was getting a frustrated with this run around. He listened, said he’d find out what was going on and call me right back. I gave him my cell phone number and he wrote it down. He of course called back to our house, where I was not, and left a message. I called back and got him and he said he’d figure it out. No call, no message. On June 2, 2018, I personally drove to Serramonte Subaru. I saw Yancy, who smiled a sickly smile at me. I asked to see the manager. This time they sent me to Donald Gordon, whose card lists him as floor manager. He sat me down well away from anyone who was buying a car and asked me what the problem was. I explained the situation and said that I was very disappointed in the service I’d gotten for an issue that was entirely the fault of the shop. I’d returned the key to the car that was not mine, I wanted them to give me one that would work on my car. He looked me square in the eye and said that he, Donald, personally would take care of this. Serramonte Subaru wanted its customers to be happy and that he would order a copy of the key that day. About ten minutes later he came back to tell me that he was very sorry but they’d have to order the key and it wouldn’t arrive until the middle of the week. But that when it did arrive, I would need to bring the car back to the dealership because they had to code the key to our car. He gave me his card, and his word, that he would take care of it. A week later we had had no call from him. I called and when he got me on the phone it was clear he didn’t remember who I was or what the issue was. When I explained, again, he said “Oh yes, let me go find out about that. I’ll call you back in just a minute.” That was more than a month ago. No word. I finally bought a key from another Subaru dealer, for $250.

In 2017 we bought a new Subaru Forrester from Serramonte Surbaru in Colma, Calif. Our salesperson was Yancy Chim. He seemed like a nice young man, new to the business. A little disorganized, but sweet. The car came with three keys, two with remote open buttons on the fob and one without. I drove the car for six months and was quite happy with it, using one of the fob keys. As I was the primary driver, the other key just sat in our key bowl. Then one day we needed to use the second key. However, when we went to open the car, the key didn’t work. When we looked at the key we realized that it was to the wrong car entirely. We hadn’t taken the dealer tag off it, as we hadn’t been using it, and it listed a different Subaru, different model, different color, different license plate number. I didn’t think anything of this. These keys cost about $250 to replace, but I thought all I needed to do was take it back to Serramonte Subaru and they’d give me the key to our car. I was wrong. I drove down to the dealer and found Yancy and explained what had happened. He took the key, said he couldn’t find ours right away but that he’d figure it out and call me as soon as he did. He never called. After several weeks, I called him. He said oh, yes, sorry, he hadn’t been able to sort it out with his manager but he would. Another month. No call. I called him back. He was so sorry, he said, he hadn’t heard back from him manager but he’d get right on it. I called him again. This time he said he’d ordered the key but it hadn’t come yet. He’d call me. Several weeks later I again called Yancy. I got his voice mail and left him a message. No return call. On April 27, 2018 I called him again and Yancy swore that he’d get it sorted out and that he would personally come and drop the key through our mailbox within three days. A week later no key, no call, no message. I called again. He was so sorry, his manager hadn’t approved it yet. But he’d get it sorted out. At this point I was obviously getting quite frustrated and asked to talk to his manager. On June 1, 2018, I spoke with Ray Quan, who Yancy said was his manager. I explained the situation and said I was getting a frustrated with this run around. He listened, said he’d find out what was going on and call me right back. I gave him my cell phone number and he wrote it down. He of course called back to our house, where I was not, and left a message. I called back and got him and he said he’d figure it out. No call, no message. On June 2, 2018, I personally drove to Serramonte Subaru. I saw Yancy, who smiled a sickly smile at me. I asked to see the manager. This time they sent me to Donald Gordon, whose card lists him as floor manager. He sat me down well away from anyone who was buying a car and asked me what the problem was. I explained the situation and said that I was very disappointed in the service I’d gotten for an issue that was entirely the fault of the shop. I’d returned the key to the car that was not mine, I wanted them to give me one that would work on my car. He looked me square in the eye and said that he, Donald, personally would take care of this. Serramonte Subaru wanted its customers to be happy and that he would order a copy of the key that day. About ten minutes later he came back to tell me that he was very sorry but they’d have to order the key and it wouldn’t arrive until the middle of the week. But that when it did arrive, I would need to bring the car back to the dealership because they had to code the key to our car. He gave me his card, and his word, that he would take care of it. A week later we had had no call from him. I called and when he got me on the phone it was clear he didn’t remember who I was or what the issue was. When I explained, again, he said “Oh yes, let me go find out about that. I’ll call you back in just a minute.” That was a month ago. We have heard nothing from them. A week ago I finally went to another Subaru dealer and bought a key, for $250.

I spent a long weekend shopping for my new car, and the team at Serramonte Subaru were just so much better than every other dealership I had visited in every way possible. I had originally been considering a compact SUV, and just visited Subaru as almost doing my due diligence, but was so blown away by the cars, the deal, and the service that it made my buying decision really easy. I worked with Victor, JT, and Wally. The entire process was completely transparent, and there was never an questions about pricing or financing. David in finance was a complete pro as well. They took all the time I needed to help me find the exact car I wanted, and one that fit within my price range without any pressure at any time! And with all the new features and technology that the Outback has, afterwards they spent plenty of time going over the car so that I wouldn't be home asking "what does that do?". Needless to say, I would highly recommend the dealership, and I love my new Subaru.

We, a couple of tired retirees, walked in and were immediately introduced to our internet sales person, Wayne. He, the sales manager, and their finance person were really great. They made it happen. Wayne was especially helpful teaching us about the bells and whistles on our new Outback. So far, we feel we made the right vehicle choice and place to purchase.