Reviews
Write a reviewClawson Honda of Fresno is Family!
i felt like i was part of the Honda family and not another plain old customer. Benny Walker was fantastic and super sweet. Garo and Jesus were more than helpful. They even picked me up down the street and gave me a ride back to Honda. They were funny and caring. In addition, they did not make me feel rushed and even took the time to show me all the cool features on the Pilot I am leasing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the positive feedback about our dealership! It is nice to hear we were able to give you such a great experience at our dealership. Garo and Jesus exemplify our commitment to customer service and I am glad he was able to help you with your new Pilot. Please let us know if you have any questions or need anything else. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Sales Facilitator
Great Car Buying Experience
From the Sales experience, Javier "JJ" Alvarez to Rigo in Finance to Andrew Hernandez in Service to Steven in Parts the staff was fantastic and made the purchase and after purchase experience the best I have ever had and has spoiled us to the car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks a lot for the great recommendation! We strive to have the best customer service in the business, and I am happy to hear that our goal was reflected through your experience with us. It is great to hear that we gave you a pleasant experience during your visit. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, don't forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Sales Facilitator
Excellent Customer Service & Professional
You take good care of me and made sure that while i was waiting i had coffee, snack, TV and comfortable place to sit. You place was clean and professional and not like most car places that is too haughty. Staff made sure I was being helped. Staff assured me that even if they don't have the answer they will find out and will help me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for the kind words! Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. I am glad to hear that we were able to assist you with your repair needs. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Sales Facilitator
Clawson Honda Service
Service Advisor reviewed prior service history and together we assessed whether the service needed was dependent upon the maintenance minder code(s) OR using both prior history and maintenance minder codes
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your review. Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Sales Facilitator
Great service, friendly staff, excellent quality
I didn't have an appointment and showed at at 7:30am I was immediately greeted by a Service Writer and provided a quote. Later in the day I received a call from the Service Writer updating me with a status of service/repairs. My vehicle was ready when they said it would be and it was also cleaned. Actual cost was less than quoted. I will recommend Honda for anyone who appreciates great service and great quality.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we are doing. We are dedicated to making sure our service team does everything they can to make our customers feel welcome and supported during their visits. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. Our highly-qualified staff and technicians are committed to ensuring our customers receive the service and support they need and deserve. We are always glad to help, so if you have any questions, just let us know. To stay up to date on our current news and information, remember to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
First time with area Fresno dealership.
I was given an appointment time that was matched exactly. I was in and out within a half an hour. Because of that I'm rating a little higher than my actual service experience deserved. I do appreciate the help of the people who booked my appointment, including the service manager. Had to show my email before the service rep would honor it though.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the positive review, Lisa! We strive to have the best customer service in the business, and I am happy to hear that our goal was reflected through your experience with us. Our team is dedicated to ensuring that we give all of our customers a high quality experience when servicing their vehicles. From the moment you enter our dealership, we want you to know that your vehicle is in good hands. If you have any questions or need anything else, just let us know. We are always willing to help in any way we can. Also, do not forget to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Great service, clean facility and attentive staff
The salesman's attentive manner and willingness to work with my budget. He continued to offer me options within in price range. All staff was very knowledgeable and pleasant.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing a quality shopping experience is one of our top priorities, and we do everything we can to support our customers. We are dedicated to making sure our sales team does everything they can to make our customers feel welcome and supported during their visits. Enjoy your new car and we look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Called service and got the car in the same day!
first time customer. Got in for tires the same day I called, I was impressed. Andy was service advisor, very understanding and quick to get the car done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for taking time out of your day to leave feedback and let us know how we are doing. We strive to have the best customer service in the business, and I am happy to hear that our goal was reflected through your experience with us. Our service team strives to give our customers the high-quality experience they deserve. I am glad to hear that Andy was able to assist you. He is a valuable asset to our team. If you need any further assistance with your vehicle, let us know. Be sure to check out our Facebook page and Twitter feed for exclusive deals and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Great Service, Very Friendly
The service provided by Jaime, James and Juan. We didn't feel pressured into anything. They followed up with us continuously and were polite. They made me feel comfortable, like I was at home.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We really appreciate you taking the time to leave feedback for our dealership. Customer input is an important part in helping make our service the best it can be. Providing a quality service experience is one of our top priorities, and we do everything we can to support our customers. We are dedicated to making sure our service team does everything they can to make you feel welcome and supported during your visits. We really appreciate your business and are glad we could assist you. We look forward to working with you in the future! In the meantime, check us out on Facebook and Twitter for offers and updates from the dealership. Regards, Marcella Zalpa, Auto Sales Facilitator
Lease Process
Very friendly, knowledgeable, helpful people (Greg Samuelian, Garo, Bennie). Lease process went very smoothly. The model & colors I wanted were on the lot. Overall great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase