Passport MINI of Alexandria

As always excellent service. I love my Mini Countryman S (it's my fifth mini in a row), and I would not buy/use any other dealer than Mini of Alexandria....Gomez was great as always!

My car is working so much better after their diligent service.

I have only had excellent experiences with customer service at the Alexandria Mini Dealership. Justin Smith with the Red Team continues to set the bar high for customer satisfaction. He is straight foward, practical and more importantly very kind. He is awesome.

I walked in to test drive knowing my budget and having already found a vehicle at a different location, but my salesman, Andy was SO patient, knowledgeable, funny and kind that I ended up spending a couple hours, having lunch (they provided sandwiches and drinks on a super Saturday) and test driving all the different Mini's that I'd made up my mind I was purchasing from them. I came back the following Monday (I wasn't prepared to purchase on Saturday---I only went to test drive) and went through the buying process. From Andy to his manager, the facilities, and my repairs since then (two flat tires!) the entire team there is unimaginably awesome. It's rare you get an all around great experience so I assumed it would begin and end with Andy but literally every single person I've contacted or come across either getting a free wash to picking up my registration has been professional, friendly and knowledgable. I should also mention that they're quick! I had a flat tire (on run flats) and dropped off for service a Saturday morning before opening (7AM), by 8:30AM they called to tell me they'd received it, by 10AM they called to tell me I was also due for service and they were going to fix some computer glitch I was experiencing, by 12:30PM my car was cleaned and complete, ready for me to pick up. That may be a long day to some but I was honestly expecting to have to wait until Monday evening to get my car back, I figured they'd be booked completely with service appointments, no loaner vehicles available and wouldn't have my tire in stock, I was amazed to get it back within a few hours. I asked one of the mechanics if he could tell me how to see where I needed service and he took an extra 5-10 mins to walk me through my dashboard computer. Note though that when I purchased, my salesman took the time to go through those things as well but I think the excitement of the new vehicle took over and I only retained the first part of my lesson. Overall, 5+ stars for this location and team, I couldn't have had a better experience, seriously.

They always have loaner cars. Service is great. Personnel helpful and always take time to explain issues with my car.

Passport Mini of Alexandria was wonderful, it was actually one of the easiest buying experience I have ever had. Wonderful place great staff.

I purchased my 2010 mini convertible new from passport mini. They have, and continue to provide excellent service for my mini. For the first three years I paid for nothing. And now the services are still very professional and reasonably priced and the car performs very well. They continue to repair minor items when I'm in for a service for no charge. Thier Service Techs are great!

I have nothing but praise for this dealership. Six years ago I bought my first Mini S from Ray and I'm now driving a Mini S Coupe; put on lots of miles and enjoy everyone. Justyne is the best Service Advisor; heading up a great team of technicians. My regular maintenance are easily scheduled and if something comes up Justyne is quick to accommodate my schedule and availability without disruption to my calendar.

I decided to special order a 2016 Cooper S Clubman when it was evident that one of the options I really wanted was not likely to be found on any car ordered by a dealership. The ordering process went smoothly, the wait for the car to be built, shipped, inspected, and delivered was acceptable. I am very satisfied with the Clubman, with all the bells and whistles I had included in the special order. Sadly the seats are neither powered nor leather -- MINI has simply priced themselves out of line on both of those options.

I have a certified Mini and normally gets it serviced at a different dealer in Baltimore. I took my car to Mini of Alexandria since I relocated to DC. The experience at Min of Alexandria was exceptional. They had a loaner car at a moments notice and kept me up to date on there findings and fixed the car. The identified other issues that I mentioned to my former dealer and was not addressed. They fixed that as all. Overall, the service as well as the service advisers were great. I am glad I made this trip.