Reviews
Reliable and courteous service.
Reliable and courteous service. They keep my car running the way it should with properly trained mechanics. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Love my Mini Cooper so I ordered a new one today!
Love my Mini Cooper so I ordered a new one today! Wanted to note outstanding people working there: RACHEL L. is the best dealer there is—answers questions without being pushy, and really KNOWS mini coopers! This is the second Mini I have purchased from this dealership, and the main reason is because of RACHEL! Shout out to ALDO H., too! The service people there are always so helpful—concerned, careful listeners. I needed to change out old license plates for new ones because the paint was chipping off. The plate was on there SO TIGHT and corroded so I couldn’t get it done myself. Service said bring it in whenever, no labor charge, just had to buy new mounting frame. I don’t know how ALDO did it, but he did with patience and was a real pro. My big frustration worked out just fine with ALDO’s help. Thanks so much!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We hope you have a great day!
Everything went well Aldo was very informative and
Everything went well Aldo was very informative and knowledgeable thumbs up 👍. Will be back for service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We hope you have a great day!
Great service, really amazing team, Aldo did an amazing
Great service, really amazing team, Aldo did an amazing job. I will continue to bring my vehicles here.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Back at Mini (Bill Jacobs) as our baby wants its regular
Back at Mini (Bill Jacobs) as our baby wants its regular check up. Once again wonderful service and staff. Always a pleasure to be here. We love coming into Bill Jacob's almost as much as we love driving our red Mini convertible. They are always attentive, flexible and courteous with anything that we and our car needs. Be sure to ask for Mitch Sheveland and you will be extremely satisfied!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Bobebarn, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs MINI. We are always more than happy to assist you if anything else comes up. Take care!
I bought my first mini at Bill Jacobs over 10 years ago
I bought my first mini at Bill Jacobs over 10 years ago now and they have been nothing but kind and helpful throughout those 10 years. Mitch is my service guy at Mini! He is patient and genuine. He takes the time to explain everything that my car may needs with no pressure and complete understanding when I need time to figure things out.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Julia, thank you for your kind review; we are happy to pass along your comments to Mitch here at Bill Jacobs MINI! We look forward to your next visit! Take care!
Mitchell Shefveland does a great job of explaining what
Mitchell Shefveland does a great job of explaining what needs to be done what optional services are available and what to expect during the next service interval
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
If oil changes were this enjoyable everywhere, people
If oil changes were this enjoyable everywhere, people would take much better care of their vehicles! Big thank you to my Service Advisor Nick H for being so awesome!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by.
Mitch Shevveland was very friendly and knowledgeable.
Mitch Shevveland was very friendly and knowledgeable. He was great to work with. I would definitely come back here again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent, thoughtful, worthwhile.
Excellent, thoughtful, worthwhile. I've never gone here before and they did all they could to help me out. I love my Mini Cooper and these guys are on their A-game to help fix it. I brought it to 3 mechanics before and none could figure out what the problem was or simply threw their hands up because they didn't know Mini Coopers. Bill Jacobs MINI is stupendous at their job. I love the people that work here and will be back with any and all Mini inquiries, fixes, and upgrades.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Bill Jacobs MINI