Ourisman Chrysler Jeep Dodge RAM of Alexandria

Buyer beware! The sales managers are condescending and disrespectful to say the least. They are knowingly selling cars with issues. Then they won't take any responsibility or action afterwards. Terrible communication and they never answer their phones or return calls.

Spent over four and a half hours waiting for a basic oil and filter change. Service team avoided giving updates, the dealership charged more than twice what NTB charges. Won’t be back.

The management is rude and nasty and very disrespectful. They will conceive you out of your money and refuse to refund once the deal has been canceled.

My appointment was at 7 am and I did not leave until 4:30. It took all day for them to change my battery and repair the converter for voltage 1 & 2. Around 11:30 I had to go ask Jeff what was going because I had not been told what repairs were needed. Then about 12:15 I receive an email stating I needed to approve repairs when I told them twice at this point that I was inside the waiting room. The list of needed repairs was BS and outrageously expensive. I know I needed brakes and rotors for the front tires I had already stated that when I made the appointment. Both brake lights were not out only 1 and I replaced that for $6 not the suggested $80. I just bought 4 new tires in March so me needing 2 new back tires is a complete lie, I have 2WD so my front tires are the ones to go bad first. I need a new front driver side tire but that was never suggested! I replaced my wiper blades in the spring with Rainx blades so a needed replacement was also a lie. To have me waiting that long and then try to scam me is ridiculous, unprofessional and alarming

Dishonest & Arrogant - Terrible, unprofessional "management" and deceitful sales. Refund payments for the below listed policies have still not been paid by Ourisman to the following listed lienholders. These balances need to be immediately paid by your car dealership given previously confirmed conversations with Smart Autocare and Fidelity Warranty Services. Apple Fed CU 1) Maitenance Plan - $1,015.02 2) Warranty - $2,964 @ 83.46% 3) Smart GAP- $800 @ 88.60% MECU 2) Warranty - $2,600 @ 83.84% 3) Smart GAP- $1,000 @ 88.46% Chrysler Capital 3) Smart GAP - $1,000 @ 86.99% Virginia Credit Union 3) Smart GAP - $1,000 @ 88.85% Pentagon Federal Credit Union 3) Smart GAP - $1,000 @ 88.85% Sincerely, Karen B. Young

I had a pleasure to talk with an amazing agent, who literally knew what he was talking about by showing me the car types I was looking for. Moctar went above and beyond to walk me through all available cars, and he was very pleasant and very welcoming. I appreciated the service because this agent is the best of the best. I will come back to finish my purchase😇 Thank you Mr. Cheich Moctar Tapsoba for the Experience.

Bouba is very good sales . I keep on coming back with friends and relative to buy from him. Excellent skills as a sales person

Every time I’ve had to go to this dealership it has been worse than the time before; after five times leaving my vehicle all day/overnight the swat bar is still not fixed. Twice having been told but was worked on but hadn’t been looked at. This was my throes lease from this dealership… I can’t wait till it is up … I will NOT be leasing another vehicle from Ourisman Dodge, if Alexandria ever again.

On or about October 29, 2021, I experienced BAD service with Ourisman Jeep's service department. Because I did not received the USUAL text for my customer review, I posted a Google Review. On the post, Ourisman replied that Chris Morrison would contact me. Instead I got a text from Mike Kentes, I explained my situation and he offered me a free FULL CAR DETAIL the next time I came in for service. He even sent me the screenshot of him placing it in the system. I assumed that the offering was because of what I experienced. About an hour later, he messaged me and asked that I take the post down. When I explained my reluctancy, he then went on to say "what would be the incentive for" him doing this. AS A CUSTOMER, The incentive would be to KEEP A REPEATED SALES AND SERVICE CUSTOMER coming back; to keep me happy; to provides some comfort in the dysfunction I last experienced. I purchased my first car from here in 2002, my second in 2018 and my third in 2020. All here at this location. I referred my brother here who purchased and uses service in 2018 as well. Needless to say, I came in today 12-8-2021, to get regular service and my car detailed and my service provider was told by MIKE that he is no longer interested in offering me this service because the google post has been up toooo long. WOW !!!! I drive 30 minutes to from Maryland, with an expectation and this is what Ourisman did to me. YET ANOTHER BAD SERVICE EXPERIENCE AND THIS TIME FROM A MANAGER. I have ALLLLL of the screenshots of the initial conversation with Mike. I posted on Twitter and Facebook today about this. Also on my other Google account, Filed a complaint with the Better Business Bureau, and now I am here because it’s AWFUL for a Manager To Behave this way.

I been their customer since 2014 and the service department is horrible the people at the desk they are nice but the repaire people don't know anything they damage my car several times and charging me twice of the market price for parts and labor , I have a warranty service what ever they can get from warranty they will and the difference for the same thing that warrantry covers they charge me of the invoice , I was their last week i drove my car less than 5 miles since last weel monday and today less than a week my car start smoking when ii took the car to the dealer again they list 2300 on the bill it was less than a week that the car was there and once in the sudden less than a week the hoses get bad the coolant cab gets bad the water pump get bad the belt gets bad and i have to pay 2 deductible because the service guys didn't notice the issues from the begining they are not professional for repair for oil change or small services is ok after chargining you crazy even they dont bother to car wash your car either not inside or out side ,this is the last time i'm going there the manager even dosen't know anything and they are not there most of the times LAST TIME NEVER GO BACK.