Reviews
The repair took much longer than usual and the customer
The repair took much longer than usual and the customer service and communication was not as exemplary as in past visits, although I suspect this was due to staff shortages
The repair took much longer than usual and the customer
The repair took much longer than usual and the customer service and communication was not as exemplary as in past visits, although I suspect this was due to staff shortages
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Good experience.
Good experience.The general environment was decent. The workers were welcoming. Of course I would recommend anyone interested in Kia products as they seem to have a lot cars on the premises.
Good experience.
Good experience.The general environment was decent. The workers were welcoming. Of course I would recommend anyone interested in Kia products as they seem to have a lot cars on the premises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I went in for 12K service.
I went in for 12K service. I waited. It took close to 3 hours. I was very happy they actually rotated my tires, some places skip that but say they did it on the invoice.
I went in for 12K service.
I went in for 12K service. I waited. It took close to 3 hours. I was very happy they actually rotated my tires, some places skip that but say they did it on the invoice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello William, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Couldn?
Couldn?t have asked for a better experience with Amy, Steve, and Dante; they made a typically stressful process stress-free. Pleasure to work with. Great company culture in that dealership.
Couldn?
Couldn?t have asked for a better experience with Amy, Steve, and Dante; they made a typically stressful process stress-free. Pleasure to work with. Great company culture in that dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Michael, thank you for your kind review; we are happy to pass along your comments to the team here at Kia of Bowie! We do hope we can be of assistance in the future. Take care!
Our salesperson, Haja, was terrific!
Our salesperson, Haja, was terrific! She was patient and very knowledgeable. She and the sales manager, Steve, made the buying process easy and painless. I highly recommend them.
Our salesperson, Haja, was terrific!
Our salesperson, Haja, was terrific! She was patient and very knowledgeable. She and the sales manager, Steve, made the buying process easy and painless. I highly recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Rona, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
I had a better service at the dark car Kia in Temple
I had a better service at the dark car Kia in Temple Hills. They kept me updated by using my phone to text me with what was going on with my car and they they wash my car and vacuum it. They offer that to me when I got my car back from this dealership, my engine light was on. I guess they were too busy to actually provide good customer service like the Temple Hills Kia
I had a better service at the dark car Kia in Temple
I had a better service at the dark car Kia in Temple Hills. They kept me updated by using my phone to text me with what was going on with my car and they they wash my car and vacuum it. They offer that to me when I got my car back from this dealership, my engine light was on. I guess they were too busy to actually provide good customer service like the Temple Hills Kia
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. David Gruner General Manager dgruner@toyotaofbowie.com
Went to KIA for recall and they had complimentary drop
Went to KIA for recall and they had complimentary drop off which they did but after they got the car. There were no updates. I texted multiple times but no response. And found out that they wouldn't send the lyft/uber to pick up my car from service center. after talking with them on the phone, they had shuttle provided to pick us up.
Went to KIA for recall and they had complimentary drop
Went to KIA for recall and they had complimentary drop off which they did but after they got the car. There were no updates. I texted multiple times but no response. And found out that they wouldn't send the lyft/uber to pick up my car from service center. after talking with them on the phone, they had shuttle provided to pick us up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. David Gruner General Manager dgruner@toyotaofbowie.com
Great service experience.
Great service experience. I was in and out quick. Charles explained everything and honored my coupon. I didn?t feel like I was getting ripped off and having to have unnecessary repairs. That?s a great feeling at a service dept. I?ve had many bad experiences at other places. I will continue to drive 1.5 hours to Kia of Bowie.
Great service experience.
Great service experience. I was in and out quick. Charles explained everything and honored my coupon. I didn?t feel like I was getting ripped off and having to have unnecessary repairs. That?s a great feeling at a service dept. I?ve had many bad experiences at other places. I will continue to drive 1.5 hours to Kia of Bowie.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Chuck was great in acknowledging and assisting with my
Chuck was great in acknowledging and assisting with my vehicle! He kept be up to date through out the process as well. The process was easy.
Chuck was great in acknowledging and assisting with my
Chuck was great in acknowledging and assisting with my vehicle! He kept be up to date through out the process as well. The process was easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tina, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great experience, took me in on time.
Great experience, took me in on time. Pleasant interaction, went over my repairs. They suggested a tire rotation and I accepted. They honored my coupon and got my car back in a timely manner.
Great experience, took me in on time.
Great experience, took me in on time. Pleasant interaction, went over my repairs. They suggested a tire rotation and I accepted. They honored my coupon and got my car back in a timely manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dawn, thank you for taking the time to leave a review for us at Kia of Bowie. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!