Tustin Toyota

Review of Vincent Fung, sales manager My experience with Mr. Fung was excellent. He is very knowledgeable and explained the various documents clearly before I signed. Gerald Perlstein

Misleading posts on their website. Attempted to work a better deal on a nice used car only to find that the title of the car’s post on their website is incorrect and doesn’t state the correct trim level. When I tried to reiterate to the sales person that their website is literally wrong , she comes back to me and says in the offer I sent you it states the Vehicles’ full trim level. If that’s the case then fix your post before even putting it on your website! Then when I tried to voice my complains to the dealership to inform the General or Sales manager of the post, the receptionist states that no manager is onsite. It’s 3:30 PM PST, really? Never recommending this dealership to anyone again. I use to work deals for family members with good salespeople but that has since gone down the drain.

I recently purchased a truck from Tustin Toyota. Eddie was very professional and helpful; he answered all my questions, allowed me to test drive the truck I wanted, and ultimately worked with me to find the best deal. Thank you Eddie and Tustin Toyota!

Excellent service, customer oriented approach, clear and professional communication. Thank you, Ben of your help!

Helpful service writers, Loren has been my contact for several years and he is terrific. Highly skilled and knowledgeable.

Unsatisfied with Service - Missed Alignment Issue (written on 10/17/2025, hour 19 minute 32) I had brake pads and brake fluid replaced on my 2011 Toyota Sienna in March 2025. The service team never checked or mentioned wheel alignment. By October, my Michelin tires showed excessive shoulder wear. Costco Tire Center confirmed it was due to misalignment -- and I lost the tire warranty because of it. Disappointing that such a basic issue was overlooked. A simple alignment check could have saved me a lot of trouble. Be Cautious with Certain Salespeople. (written on 10/17/2025, hour 18 minute 50) I recently visited this dealership (Tustin Toyota ) on Sunday, October 12, 2025, around 7 PM to inquire about a new 2026 Toyota Corolla LE. I was quoted a base price of $24,000, but the salesperson also told me there would be a market adjustment of $3,000 added on top of that. I left feeling frustrated and unsure if I was being misled. I wondered whether this was an honest sales tactic or just an attempt to take advantage of a potential buyer. I strongly recommend doing your research ahead of time and being very mindful of which salesperson you deal with at the Tustin Toyota dealership. Inaccurate Online Inventory - Felt Misled Their website showed 8 Toyota Corollas in stock, which is why I visited the dealership. But when I arrived, the salesperson told me they only had one Corolla available. What?

The overall process of buying my Tacoma was easily the smoothest process ever for buying a car. April who completed the sale was more than professional and answered all of my questions, Anthony who handled the paperwork and financing was also excellent and made the process run smoothly. I will certainly recommend Tustin Toyota and will always return when I need another Toyota.

Excellent service here at Tustin Toyota always. I have come in for many years now for my Toyota cars service. Excellent service from the checking in service to the delivery car always professional, friendly and informative of the service need it. Pressure to come in as always.

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Service at Tustin Toyota Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition. Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time. That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring. When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team. It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle. You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days. If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else! Thank you, Kevin, and thank you, Tustin Toyota! ✅✅✅

⭐️⭐️⭐️⭐️⭐️ Truly Exceptional Service at Tustin Toyota Auto Repair! My husband and I can’t say enough great things about Kevin Gordon and the Tustin Toyota Service Department. From the moment we walked in, we felt like we were in good hands. Kevin went above and beyond to ensure our vehicle was properly taken care of—and we also want to acknowledge the incredible repair technicians working behind the scenes. Their skill, honesty, and professionalism deserve just as much recognition. Our experience with Kevin actually began at Elmore Toyota in Westminster, California, where another dealership had previously told us we had a serious brake issue that needed immediate attention. Concerned, we sought a second opinion—and that’s when we met Kevin. He had one of their top technicians inspect our vehicle thoroughly. To our relief, Kevin and the technician both confirmed that our brakes were in good condition and did not need to be replaced at that time—which saved us money, stress, and time. That level of honesty is rare, especially when vehicle repairs can be expensive. The previous dealership even warned us they wouldn't be responsible if we left without getting the brakes replaced. But Kevin’s approach was completely different—transparent, ethical, and never pressuring. When we later needed a new battery, we knew exactly who to go to. Even after Kevin transferred to another dealership, we followed him—just like several other loyal customers—because of his unwavering integrity and professionalism. That was over nine years ago, and to this day, Kevin remains a trusted advisor and a dedicated part of Tustin Toyota’s Auto Repair Service Team. It’s rare to find someone in the auto industry who is not only highly skilled but also truly trustworthy. Kevin takes the time to explain things clearly, gives honest recommendations, and always ensures we feel confident and informed about our vehicle. You can tell that at Tustin Toyota, and especially when working with Kevin, doing the right thing truly matters. The care, respect, and integrity shown to customers here is something you just don’t see often these days. If you're looking for someone you can truly trust with your vehicle—and an all-around amazing person to work with—Kevin Gordon at Tustin Toyota Service Department is the one. We won’t take our vehicles anywhere else! Thank you, Kevin, and thank you, Tustin Toyota! ✅✅✅