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Luther Brookdale Volkswagen

(4,601 reviews)
Visit Luther Brookdale Volkswagen
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 5 awards
2025 state dealer award 2020 state dealer award
2025 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (763) 219-8750 (763) 219-8750
Used (763) 515-4930 (763) 515-4930
Service (763) 515-2670 (763) 515-2670

Reviews

(4,601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Luther Brookdale Volkswagen from DealerRater.

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Service

Very polite, they listen when you talk to them they give really good service when trying to find out what the problem is they call with updates keeping you informed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Expedient Excellent Care

I felt perfectly comfortable having my car serviced during these challenging times, Everything was perfectly clean and sanitized; the personnel and staff were all polite and masked. I always feel that what needs to be done gets done, but I am not required to do unneeded repairs or tune-ups. The waiting room seems safe, and people were conscientious about physical distancing. We will all miss the cookies and bars, but that is a small thing in a complicated world! Thanks as always.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My time at this location was amazing! I remember when you...

My time at this location was amazing! I remember when you were looking for a car to buy you at least spend half the day in an office on paperwork exc. Not this time. I give staff 100% I did not feel overwhelmed or bombarded by staff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

I spoke with the General manager- Jim Baldwin. He was off on Friday,. but was able to show me the vehicle I was interested in and manage to appraise my vehicle. He gave me a great amount for my trade and the vehicle I purchased was at a great price as well. I came back the next day and Jennifer in finance assisted us. We were in and out very quickly and off to enjoy our new vehicle. I was impressed with the efficiency and how easy and hassle free the process was. Over the years we have bought several cars from Luther Dealerships- but this process was about as easy as it gets.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

James Baldwin is the absolute best! He worked with me to...

James Baldwin is the absolute best! He worked with me to find me a car that’s good for me and in my budget. Thank you!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They provided information and quick service in responding...

They provided information and quick service in responding to my vehicle not starting They also offered recommendations for other services to maintain my vehicle Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very easy to work with, was able to take our time without...

Very easy to work with, was able to take our time without feeling pressured, took the time to explain things, very patient. An overall pleasant experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I am pleased with the service that was done to my car and...

I am pleased with the service that was done to my car and service personal who took good care in seeing it was done right ( Grace )👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The process was easy, and Nate was very knowledgeable and...

The process was easy, and Nate was very knowledgeable and professional! I would definitely like to work with him again in the future. Thanks Nate!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Thanks for the service. I really like the work done on my...

Thanks for the service. I really like the work done on my vehicle. I will have no problem referring someone else. Thanked again for a job well done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.