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Tuttle Click Capistrano Ford

(354 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 11:30pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–11:30pm
Tuesday 8:30am–9:00pm 7:00am–11:30pm
Wednesday 8:30am–9:00pm 7:00am–11:30pm
Thursday 8:30am–9:00pm 7:00am–11:30pm
Friday 8:30am–9:00pm 7:00am–11:30pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed

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Reviews

(354 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have used Tuttle Click since 1996 and their service has

I have used Tuttle Click since 1996 and their service has always been excellent and priced competitive. 5 cars later and still no complaints.

I have used Tuttle Click since 1996 and their service has

I have used Tuttle Click since 1996 and their service has always been excellent and priced competitive. 5 cars later and still no complaints.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service!

Excellent service! Had my Ford Escape in for a recall service and the car was serviced promptly within a few hours. Service staff was very cordial. Keep up the good work guys!

Excellent service!

Excellent service! Had my Ford Escape in for a recall service and the car was serviced promptly within a few hours. Service staff was very cordial. Keep up the good work guys!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello! Thanks for this 5 star review of Tuttle-Click's Capistrano Ford. We're delighted to hear that your Ford Escape's recall service was completed promptly and that you received excellent service from our staff. Ensuring our customers' satisfaction and providing efficient service is our top priority, so it's wonderful to know that we met your expectations. Thanks for choosing Tuttle-Click, we hope to see you again for the next service! Tuttle-Click Customer Service | support@tuttleclick.com

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Service is always easy to schedule whether it's for

Service is always easy to schedule whether it's for something immediate or to schedule in advance. I just had routine service as well as rear rotors turned. My Ranger is well taken care of by myself and Capistrano Ford.

Service is always easy to schedule whether it's for

Service is always easy to schedule whether it's for something immediate or to schedule in advance. I just had routine service as well as rear rotors turned. My Ranger is well taken care of by myself and Capistrano Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Stephen, thanks for this 5 star review of Tuttle-Click Capistrano Ford. We're glad we can always make this such a painless process for you and every service. Thanks for always choosing Tuttle-Click, we look forward to the next one! Tuttle-Click Customer Service | support@tuttleclick.com

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Provided great pricing and outstanding customer service.

Provided great pricing and outstanding customer service. Would recommend to anyone in the market for a new vehicle purchase.

Provided great pricing and outstanding customer service.

Provided great pricing and outstanding customer service. Would recommend to anyone in the market for a new vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Tim, thanks for the 5 star review of Tuttle-Click Capistrano Ford! We greatly appreciate the positive comments, and we're glad you enjoyed this experience with us. Thanks for choosing Tuttle-Click, we wish you well on the road ahead! Tuttle-Click Customer Service | support@tuttleclick.com

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Have purchased two F-150’s from Tuttle Click and have had

Have purchased two F-150’s from Tuttle Click and have had outstanding service on both. Sales and Service staff very helpful. Kyle Sanders is a super service advisor always accommodating, knowledgeable and helpful. I trust the team there! Also, a couple of times I’ve asked to talk directly to a technician and Kyle arranged for that. Both were very helpful with my questions/concerns. My experience with Parts Dept , Service and Sales Dept has been excellent. And they are nice people!

Have purchased two F-150’s from Tuttle Click and have had

Have purchased two F-150’s from Tuttle Click and have had outstanding service on both. Sales and Service staff very helpful. Kyle Sanders is a super service advisor always accommodating, knowledgeable and helpful. I trust the team there! Also, a couple of times I’ve asked to talk directly to a technician and Kyle arranged for that. Both were very helpful with my questions/concerns. My experience with Parts Dept , Service and Sales Dept has been excellent. And they are nice people!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Harvey! Thanks for this 5 star review of Tuttle-Click's Capistrano Ford. We are delighted to hear you've had such a positive experience with us all around. Thanks for being a valued customer of Tuttle-Click, we look forward to your next visit! Tuttle-Click Customer Service | support@tuttleclick.com

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horrible experience

horrible experience , Miss diagnosed to the tune of $1,700 now my fuel instrument gauge does not work and they're saying it needs to be recalibrated at $775 that was working fine before the service it is still at the shop 8 weeks later the mechanics even talk bad about the company, the hourly rate is $204$to remove seven bolts I never imagined spending $2,300 for a fuel pump install and with that my door was dented by one of the mechanics that says it happens all the time do yourself a favor and take it to an independent they care about customer service and reliable workmanship because they care about their customers and are independent steer clear from this agency I wish I would have read all the bad reviews and never touched foot on the lot

horrible experience

horrible experience , Miss diagnosed to the tune of $1,700 now my fuel instrument gauge does not work and they're saying it needs to be recalibrated at $775 that was working fine before the service it is still at the shop 8 weeks later the mechanics even talk bad about the company, the hourly rate is $204$to remove seven bolts I never imagined spending $2,300 for a fuel pump install and with that my door was dented by one of the mechanics that says it happens all the time do yourself a favor and take it to an independent they care about customer service and reliable workmanship because they care about their customers and are independent steer clear from this agency I wish I would have read all the bad reviews and never touched foot on the lot

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Robert, we are very disappointed to read your review of us here at Tuttle-Click Capistrano Ford. Our customer service team would like to speak with you further about everything, so please reach out to us when you can, and we'll be in touch with you shortly. Thank you. Tuttle-Click Customer Service | support@tuttleclick.com

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Great sales and service

Great service writers and techs. The service staff has always come through for me and fixed every problem. A special thank you to the tech who did my service on 07/23/23. He found a nail on the inside sidewall of one of my tires and alerted me. This was a big deal as I was I about to take a road trip to Vegas. Thanks to him, I was able to replace the tire before I left town and didn’t have a tire failure in the middle of the desert. Since about 2010, I’ve leased or bought (3) Escapes from Tuttle Click (Capo Ford) . Great place for sales and service.

Great sales and service

Great service writers and techs. The service staff has always come through for me and fixed every problem. A special thank you to the tech who did my service on 07/23/23. He found a nail on the inside sidewall of one of my tires and alerted me. This was a big deal as I was I about to take a road trip to Vegas. Thanks to him, I was able to replace the tire before I left town and didn’t have a tire failure in the middle of the desert. Since about 2010, I’ve leased or bought (3) Escapes from Tuttle Click (Capo Ford) . Great place for sales and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Greg, thank you for sharing your 5 star experience of Tuttle-Click's Capistrano Ford! It is great to hear our trusted service team could pinpoint this issue and get it fixed for you. Thanks for always choosing Tuttle-Click, we are here for you anytime! Tuttle-Click Customer Service | support@tuttleclick.com

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Have a great experience, with the dealership.

Super helpful, got the car I wanted. With not the best credit, great interest rate, and super happy with the overall experience. Thanks again Bill

Have a great experience, with the dealership.

Super helpful, got the car I wanted. With not the best credit, great interest rate, and super happy with the overall experience. Thanks again Bill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Bill, we appreciate your review of Tuttle-Click's Capistrano Ford. We're glad we could make this deal happen for you, and we're pleased to hear your experience with us was an enjoyable one! Thanks for trusting our team here, enjoy the new vehicle! Tuttle-Click Customer Service | support@tuttleclick.com

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Trustworthy

Great service, trustworthy. I was waiting 2 years for my Bronco and they were true to their word, price protection, and good communication, always prompt to answer my questions.

Trustworthy

Great service, trustworthy. I was waiting 2 years for my Bronco and they were true to their word, price protection, and good communication, always prompt to answer my questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi MJ, we appreciate your 5 star review of Tuttle-Click's Capistrano Ford! We love to hear everything went went well while waiting for your Bronco to arrive. We're more than happy to help! Thanks for choosing Tuttle-Click, we hope you enjoy! Tuttle-Click Customer Service | support@tuttleclick.com

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Good dealer service departments are not easy to fi

My F150 had two outstanding recall items. When Ford sent me a letter stating that the parts to correct one of the recalls were now available. I contacted the service department at Tuttle-Click to schedule the work to be completed. (I did not buy my vehicle here). They quickly scheduled an appointment for the following week. When I brought my truck in, the service writer looked it up and advised me the they could also do the second recall, which I had not yet been notified by Ford, that the parts were available. The service for both recalls was completed in a professional manner. I was also quite satisfied with the customer service provided, even though it was just warrantee work. They provided me with first class service, and did not pressure me to buy something I didn't need, at full price, to get the no cost warrantee work scheduled. I've not experienced this honest service attitude with other dealers for warrantee work. I will continue to use this dealer service department for routine services as well as any other service my truck might need.

Good dealer service departments are not easy to fi

My F150 had two outstanding recall items. When Ford sent me a letter stating that the parts to correct one of the recalls were now available. I contacted the service department at Tuttle-Click to schedule the work to be completed. (I did not buy my vehicle here). They quickly scheduled an appointment for the following week. When I brought my truck in, the service writer looked it up and advised me the they could also do the second recall, which I had not yet been notified by Ford, that the parts were available. The service for both recalls was completed in a professional manner. I was also quite satisfied with the customer service provided, even though it was just warrantee work. They provided me with first class service, and did not pressure me to buy something I didn't need, at full price, to get the no cost warrantee work scheduled. I've not experienced this honest service attitude with other dealers for warrantee work. I will continue to use this dealer service department for routine services as well as any other service my truck might need.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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