Reviews
Great service, great facilities
Janey is a pleasure to work with. It is apparent that she cares about the customer and their experience and does everything in her power to make it better. The new facility is great as well. I prefer waiting to hassling with the shuttle, and now that is a breeze, and I can even have a good meal.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent customer service
Paul called me several times to keep me updated on when I would be getting my Explorer back. The service is always great and surprisingly fast.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Ford Dealer in OC
Your service Dept. is the best. I have complete faith in the work done at your dealership. I have been to another dealer in Buena Park and all they do is scam people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience
Polite, professional service. Updated me about how long the service would take and made sure I had a loaner car while my vehicle was in for recall service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
the hidden secret of truck/suv tire purchasing.
I'm not asking for much. Just buying aome new tires. Apparently I have truck tires. Obviously Ford dealership has truck tires readily available, unlike costco. The price is much better than costco as well. After price comparison of big o tires, costco, tires for less, goodyear tire ctr and tire rack.com, I see no better place to get my suv tires besides Ford dealership. So for sure I will refer the Ford dealership for tire replacements of this type of minivan (honda, odyssey).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Exceptional!
We are ALWAYS well cared for by friendly, personable and knowledgeable service representatives. I?ve said before, and will say again, your service department is what keeps me at Tuttle-Click. They?ve set the bar high and continue to excel at customer satisfaction and care. Exceptional...always exceptional! Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
What are they thinking they are?! King or what?!
I have no idea how this place can still do the business. Bad service, employees with horrible attitude and no training. Heard the service manager doesn't care any of those reviews. No wonder they are so bad.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I contacted the Internet Mgr. on-line for a price quote...
I contacted the Internet Mgr. on-line for a price quote for a MKX. I received a quick response and set a meeting to view and test drive the car. After doing so, we discussed detailed pricing and financing options. Everything was very straight forward and all my questions were answered. I bought the car. All the transactions went smoothly and the delivery of the vehicle was as I requested. I am very satisfied with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Doug has-always treated me great. Always. Has car ready...
Doug has-always treated me great. Always. Has car ready and washed when promised. My whole family gets their cars serviced here plus we haved bought 3 cars last 2 years
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
There was a $2,000 Ford Incentive. I was there March 31....
There was a $2,000 Ford Incentive. I was there March 31. I could have purchased the car that day! When I told him that I would come back latter because we wanted to think.....he said no problem. We spoke to him and he lead us to believe that the deal was still good. I made an appointment with him and said ok lets do it. Upon signing the contract at the very end I noticed the $2,000 was no longer on it. I said hey what happened. The manager said the deal expired March 31. I said no one said anything about the deal changing! The manager then said they didn't know when the deals started and stopped till it happens. However on another dealers page they not only showed incentives for 2011 , 2012, 2013. They showed when sales start when they end . They flat out lied. They thought we were stupid and were relying on us just signing without looking> Hustle....... READ WHAT YOU SIGN>>>>>>HUSTLE CITY
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car