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DCH Chrysler Dodge Jeep Ram Fiat of Temecula

(364 reviews)

Reviews

(364 reviews)

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Dennis Shoup has been one of the best car sales that I...

Dennis Shoup has been one of the best car sales that I ever deal with, he was very honest and patient and not pushy at all. It has been a pleasure to deal with Dennis buying a car. Thank you Dennis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for the 5-star review!

Second time coming back for second vehicle. Very pleased...

Second time coming back for second vehicle. Very pleased would recommend my family and friends or anyone!!! Ask for Glenn great sales rep.!!! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your continued loyalty to DCH! Also, thank you for your recommendation to your friends and family. It is much appreciated. We will pass along the kind remarks to Glenn and tell him to keep up the good work. We look forward to serving you in the future!

Customer Service at it's best

If you are looking for a place to purchase your next vehicle...look no further. DCH Jeep has it and if they don't have it, they'll get it for you. Hustle free!!!! They have fantastic customer service and are very friendly. They will work with you to meet your needs. Thanks DCH.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Canorisa, thank you for choosing DCH Jeep and for your recommendation! We are thrilled to hear you had a positive experience. We strive everyday to make sure we pair the customer with the car they want, even if we don't have it! We hope you will come back for any needs and please contact us with any questions or concerns.

I arrived very early because I had an appointment for a...

I arrived very early because I had an appointment for a recall on my transmission. Joel was very punctual, fast and cordial. He took the time to explain what they were going to do and kept me up to date on the repairs. There is one area where I see that maybe not a lot of people think about and that's the shuttle service. I forgot the gentleman's name but he was EXTRA ORDINARY to say the least. He took me to my home residence and worked with me. He also went out of his way to pick me up when my vehicle was ready for pick up and drove all the way from the dealership to my home residence to get me. On the way to and from my residence he was very polite, helpful, insightful, knowledgeable and interesting. He spoke very highly of the dealership he works for. In my book, the man has a lot of integrity. This is my 4th vehicle that I have purchased from DCH Jeep. I go way before the dealership was named DCH. I'm a long time customer of this dealership and the one thing that keeps me coming back for my auto needs is their customer service and friendliness. I like it when I don't get hustled over a vehicle. Even when I come to get my Jeep serviced and the salesmen see me walking around, they don't hustle me but talk to me and ask me if there is anything they can do. Again, the little things that count the most are that in themselves. Keep up the good work and I thank you very much for the service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate your review! We thank you for being a loyal customer to our customer, and we are so happy that you continue to return to our dealership. We thank you for your compliments of Joel and the rest of our staff, and we are pleased to hear you took advantage of our shuttle service. Thank you again for this excellent review, and we hope you will return for any of your future car needs!

Overall was a good experience. They helped us get to the...

Overall was a good experience. They helped us get to the deal we wanted and made sure we were well taken care of throughout the process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review with us! We are very happy to hear that you were pleased with your experience at our dealership. We appreciate your business and we look forward to working with you in the future!

Great Salesmen AND Managers all the way!

Great Salesmen AND Managers all the way! Ryan was a pleasure to work with, best salesmen we have ever encountered. No pressure, low key, friendly and genuine are a few ways we would describe him! Pradeep "Mr. P" was enthusiastic, friendly and a joy to work with! Stuck with us and our picky indecisiveness all the way. A special Thank you to Sales Manager Ted, the most patient, friendly, honest and caring manager we have ever encountered. Thank you for all you did to make our deal and experience AWESOME!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your review with us! We are so happy to hear that you enjoyed working with Ryan, Mr. P, Ted and the rest of our team. We appreciate your business and we look forward to working with you in the future!

Great Salesmen AND Managers all the way! Ryan was a...

Great Salesmen AND Managers all the way! Ryan was a pleasure to work with, best salesmen we have ever encountered. No pressure, low key, friendly and genuine are a few ways we would describe him! Pradeep "Mr. P" was enthusiastic, friendly and a joy to work with! Stuck with us and our picky indecisiveness all the way. A special Thank you to Sales Manager Ted, the most patient, friendly, honest and caring manager we have ever encountered. Thank you for all you did to make our deal and experience AWESOME!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your review! We are so happy to hear that you enjoyed working with Ryan, Mr. P, Ted and the rest of our team! We appreciate your business and we look forward to working with you in the future!

DCH sales team was outstanding I did go to other dealers...

DCH sales team was outstanding I did go to other dealers out here in the Palm Springs area where I live was very unhappy with the sales people and auto dealers felt like they only wanted THE BIG SALE OF THE DAY.I called around checked an aprox.100 mile radius and found that DCH Chrysler in Tamecula was the place to go after talking to Rob Ramarez on the phone.I went to DCH and purchased A brand new DODGE promastet work van as I own A plumbing co. in Palm Desert and plan on going back to DCH as our company grows and I will be dealing with ROB RAMAREZ . THANKS ROB BEN THE PLUMBER INC. and his team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service I got from both Mr."P" and Mr....

The service I got from both Mr."P" and Mr. Ramirez was EXCELLENT!!! In and out nice and smooth!!! Thanks guys!!! Great customer service, I couldn't ask for better from these 2 gentlemen!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your review! We are so happy to hear that you enjoyed the level of customer service you received from our team. Customer service is a top priority for us! We appreciate your business and we look forward to working with you in the future!

I had contacted AAA and gave them 3 options for makes of...

I had contacted AAA and gave them 3 options for makes of vehicles I would be looking for. Jeep of Temecula was the last of 3 emails sent to me and the very 1st to call right away. When I went to the dealership I found them to be polite and friendly. That is very important to me. My experience was very positive as I had selected my 2 choices, by pricing and size from their website, to test drive prior to arriving. I appreciated the fact that there was absolutely no push to get me to drive or try to select any other vehicle than what I chose. Everyone down the line from the start, walking in from the lot, the front desk, to the finish made it a positive journey! Plus, I really do like my choice a lot. I chose the 2014 Jeep Patriot and it's a great drive!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.