Temecula Nissan

I spoke with a sales person this afternoon regarding a 2023 Maxima for $21,048. I asked for a OTD price since I live approximately 60 miles away. I was told that my OTD would be over $27K because they have roughly $3,800 in added xx accessories to the advertised price. Take your business to an honest dealership. No wonder Nissan is going bankrupt.

TAKE YOUR BUSINESS ELSEWHERE! I traded in my car in January, the sales rep promised to reach out to my bank to pay off my previous loan and add it to the new loan. I followed up within a week because my bank had contacted me that they hadn’t received the full payment of my car loan from the dealership. They were asking me to pay the difference which I refused because it has already rolled onto my new car loan. The sales rep wouldn’t take responsibility for not going through the proper process for a loan payoff, like contacting the bank and requesting the loan information from them directly, instead, he was blaming my bank for changing the total and adding interest daily and justifying that the dealership can’t send a new check every day that the interest goes up. He also told me this had never happened before. I offered to personally deliver a check to the bank and they declined because the person who cuts & signs checks works off-site.  I’ve had to reach out more times than I can count every week during my breaks and lunches and it goes to voicemail. I've spoken to 5 different people over the phone and in person getting nowhere each time. For a situation that could’ve been easily avoided. If you’re looking for a great dealership, Nissan is not the way to go.

I’m writing this review to share my experience as honestly and fairly as possible. As my lease was nearing its end, I reached out to the Sales Manager for guidance. They suggested I bring the vehicle to the dealership, so I decided to stop by to ask a few questions and clarify the lease return process. Upon arrival, I was greeted by a salesperson, who then directed me to the Finance Manager. Unfortunately, the interaction with the Finance Manager (Rylie) was far from professional. He didn’t introduce himself or greet me, and from the start, he seemed visibly annoyed that I was there to discuss my lease return. When I asked about the process, he informed me that my only option was to contact a third-party inspection company to schedule an inspection. However, he couldn’t provide the company’s phone number. I mentioned that someone at Temecula Nissan had advised me to bring the car in to drop it off, to which he responded, “If you drop it off, we’re not responsible for the vehicle.” He then explained that the Sales Manager and sales team often mislead customers by encouraging them to come to the dealership, hoping to make a sale during the lease return process. Eventually, he called someone in the used car sales department to get the phone number for me. Throughout the conversation, he was dismissive and unprofessional. He spent most of the time signing documents and counting a stack of cash on his desk—around $800, by my estimate—without offering any meaningful assistance. When I stood to leave, there was no goodbye, handshake, business card, or even a simple acknowledgment. This was, without question, one of the most unprofessional and rude interactions I’ve ever had with a Finance Manager. It felt as though I had interrupted him at an inconvenient time, and he had no interest in helping me or any other customer that evening.

Greg in service was an amazing help. Go see him for anything you need done on your vehicle!

I live this place. Great place for service and good people. Very professional people. Thank you!

Everyone is so friendly. Alex helped me out and did a great job letting me know my car maintenance necessities. Never over doing on what ?I need?. Been going here for year!

Alex is very helpful and knowledgeable. He has been servicing our cars for years, and we will continue to go to him.

Alex the service manager is awesome, I have been coming to him for years for my Nissan trucks. He's no xx, tells you how it is and always gets the job done ontime. Highly recommend Temecula Nissan service department that whole team is great.

Great customer service and quality work. The pricing was good too. Good people all around!

Alex is amazing as always . Appreciate the way he listens and handles Al my car needs.