Jack Daniels Audi of Paramus

Bought a car from Jack Daniels back in December 2023. In Sept 2024 (10 months later), I am told that I already need 4 new tires. When I asked why I was told that it is a known problem with the q5e and electric audis that they weigh so much you have to replace your tires every year. I asked why if this is a known problem that customers are not bein told when they buy the car and they had no response. I was told to call Audi USA. When I called Audi USA to get an answer they stated that Jack Daniels lied to them and stated that my tires went bald after just 12,000 miles because I go off-roading. Who goes off roading in a Audi? And why lie to the corporate? A very seedy shop. I paid $1500 for 4 new tires and based on what they stated I can expect to pay another 1,500 every year for the life of my car. Please save yourself some money and stay away from both Audi and Jack Daniels. Price does not always equal the best vehicle. In this case it equals 4 trips to the dealer in just 10 months (1 error in the computer system, 2 recalls and 1 new set of tires). Stay away!!

Bought a Q5e last December and q0 months later I am told that I needed 4 new tires for a cost of $1,500. That is 12,000 miles and I needed new tires already. I was told that this is a known problem with the electric and hyrbid cars due to their weight but that was not disclosed upon purchase. As per their direction I called Audi inc because as they stated it was a company issue and not local and when the company rep called me back they stated that Jack Daniels told her that the tires wore so quickly because I go "off-roading" in my vehicle. Who would go off-roading in an audi? Better yet, who would lie to corporate like Jack Daniels did. A terrible experience and company. Buyer beware from this company.

David Webster was incredible! Best dealership experience ever, after buying more than 30 cars over the years!

Since December, they had my etron for over two months! My car had a recall to fix a sunroof leak. They tried three separate times! Today they delivered my car back to me and it had a puddle of standing water in the driver side floorboard! Who the xxxx delivers a fully electric car with standing water in it????? Especially after having the car for two months to try and fix a leaking sunroof???? These guys are pathetic and they all need to lose their jobs!

Our sales agent was very helpful, always pleasant, solved any problems or issues, so that everyone was happy at the end of the purchase process.

Outstanding service from start to finish. It was a pleasure working with Dolly. She made sure I had the car that I wanted and offered the best deals in the area.

Car buying can be very stressful. Jack Daniel’s of Paramus makes the process stress free. You feel like a valued client and you are treated respectfully. Dolly and Tal made my decision easy. They were extremely helpful and I thank them.

Dolly was awesome to work with, quick to respond and we were able to get a deal done same day!

Had a really pleasant experience working with Dolly and the team at Jack Daniels Audi of Paramus. They truly try to find your needs and work with you for the best solution. This is my second time purchasing a vehicle from them and Dolly. Highly recommend.

I had a great experience leasing my Audi Q5! They got me all the specs I wanted for a good price.