LaFontaine Ford of Lansing

LaFontaine ford lansing has always gone the extra mile to work with me, now on my 3rd lease great service and great work by Robert Andrus thanks again Rob

4 trips to get my Pro Master fixed and it is still not working. The van is junk, poor design and engineering. This has totally shut down my work. Rich

being a retired diesel truck mechanic I know what is required to doing the job right the first time and that is what I look for in my owning a pickup truck

First class service in Sales. We are extremely satisfied with the truck and the whole process from the very beginning. Thank you !!

Sierra Sooksri did a great job making the purchase as easy and convenient as possible!

Chad Woodard was very helpful and responded quickly to our questions when purchasing a 2024 Ford Transit 350. Thank you!

Great Service experience. Professionally completed in a timely fashion. Will be beck for the next due maintenance.

We are very pleased with our salesman ( Robert Andrus) and the other dealership personnel. The process the day we picked up the vehicle was very efficient and professional. We have had the Escape for 11 days and we are pleased with it performance. However, one thing concerns us. We have yet to get our registration and our new license plate. Gives us an unsecured feeling when we our on the road. Thank you for a job real done. Sincerely Charles Cooper

Great job and great experience! No wait and got right in! We at Cata really appreciate the workmanship and timely service!

My complain is not with the dealership, but its in-house collision shop. I chose this shop based on LaFontaine’s strong reputation as both a dealership and a repair facility, as well as its affiliation with my car’s brand, Toyota. However, my experience has been extremely disappointing. It has been nearly six weeks since I entrusted my brand new vehicle with less than 2,000 miles to the shop for collision repair following a deer accident, and the experience has been a nightmare. Here are the key issues I've encountered, hopefully this review will inform potential customers to make the right decision when choosing a shop: -Lack of Communication: I received no updates on my car's progress for weeks. I had to call weekly for updates. I left messages when no one picked up, and I never received a return call, until I started making complains about it. -Poor Project Management: No one could clearly explain the delays or provide an accurate timeline for the repairs. One person over the phone actually said quote "we don't give out estimate time for completion because we don't know if we can finish within the time provided." As an engineer, I find this utterly unacceptable. A lack of project management skills is evident in their inability to estimate the time needed for various tasks. -Failed Pick-up Appointments: I visited the shop twice after being notified that my car was ready for pick-up, only to be stood up both times. On the first visit, I couldn't even see my car because the battery was drained (which should have been disconnected during repairs, shows how incompetent their work is), and the hood was crooked. During the second visit, I discovered multiple issues with the repairs, including missing bolts, improper alignment of components, and inadequate finishing. Fender liner plastic had red paint on them, and clearcoat was not applied properly with apparent bubble, glue residue everywhere they touched. I have attached couple photos to show how their "final inspection" does not cover anything. -Unprofessional Management: I spoke with the shop manager, who was rude and dismissive about the situation. When I was offered on some gift card as compensation on first pick up, instead I requested a proper mechanical inspection before picking up my car, he agreed but later admitted that it hadn’t been done. His response was unprofessional, quote "People make mistake, What do you want me to do about it" and it felt as if he did not own up to responsibility for the issues I encountered. I am currently exploring options to change the repair shop through my insurance agency if possible, as I cannot accept this level of service. Additionally, I feel compelled to share my experience to prevent others from facing similar treatment when paying for significant repairs. I want to be clear, I am not seeking compensation; I simply want the service I deserve for the money I’ve paid(over $11,000). I believe it is important for LaFontaine to be aware of how this situation, particularly the manager's behavior, is affecting the reputation of the dealership network.