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Norm Reeves Toyota San Diego

(546 reviews)
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 10:00am–8:00pm Closed

Reviews

(546 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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From Sales to Finance, everything great and easy.

From Sales to Finance, everything great and easy. No pressure, test drive by yourself, good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-star review, Todd. Your feedback is greatly appreciated!

Mark Anthony helped me find my new 2024 Toyota Rav 4 AWD

Mark Anthony helped me find my new 2024 Toyota Rav 4 AWD PRIME. He was super knowledgeable about the different options and helped me learn what every button does (i.e. sun roof, steering wheel heater, seat heaters, cruise control, electric charging, and gas). I got to test drive two different models which was great. I was unsure of leasing or buying. Mark presented different lease options for me with clear explanation as well as purchase options. I was able to get the rebate of $6,500 that Toyota is offering on leases now which ends March 1st. Mark also thought of me in Gap insurance and was looking out for me. He was informative and responsive on emails, but he did not pressure me like can happen at a lot of places. I got the cargo liner and weather tech Toyota floor mats for durability. Mark was there every step of the way on my credit check, to explaining all documents, and walking me through financing. It can be hard to make decisions with all the options presented. Mark assists the buyer in getting the right car with the financing. You will be in excellent hands with Mark for getting your next Toyota. He has excellent customer service skills, and I am a happy customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're thrilled that Mark Anthony provided exceptional service in helping you find your new 2024 Toyota Rav 4 AWD PRIME. We're glad you're happy with your new Toyota and appreciate your kind words about Mark's customer service. Welcome to the Toyota family!

Rosalina Canez was super helpful!

Rosalina Canez was super helpful! She was very clear with what needed to be done on my Prius. This dealership is also very thorough and my car was done early!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive feedback! We're glad Rosalina could assist you effectively with your Prius. Our team always aims for clarity and efficiency in service. We appreciate your business!

This was my first maintainence check for my new car and

This was my first maintainence check for my new car and Simona Teslenko was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear that your first maintenance check went well, and we're glad Simona Teslenko provided helpful service. Thank you for choosing us for your vehicle's maintenance needs!

I recently bought a 2024 GR Corolla Hatchback that was

I recently bought a 2024 GR Corolla Hatchback that was eyeing out for awhile. Adrian was not only super nice but also very helpful! I walked in there and saw the car that I wanted in the show room and he approached me a great attitude, and gave me the information that I needed. I was able to test drive the car before I bought it and didn't have any second thoughts once! Very cool guy! It's an amazing car overall and the dealership along with the workers there are very supportive. I would definitely come back to get another vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience, Samir! We're thrilled to hear that Adrian provided excellent service while helping you purchase your 2024 GR Corolla Hatchback. It's great to know that Adrian's positive attitude and helpfulness made your car-buying experience enjoyable. We're glad you're happy with your new car and that you found our dealership and staff supportive. We appreciate your kind words and look forward to assisting you again in the future when you're ready for another vehicle!

Best Car Salesman I have ever worked with!

Ray Putros is the only person I will buy a Toyota from at Norm Reeves Toyota. Ray is the absolute BEST person we have ever had sell us not just one car but two and very soon a third car. Ray has always gone above and beyond his work but makes you feel like family. A person you can trust to make a difference in car buying experience enjoyable. Ray you are Platinum level for us and we will see you soon for our next car. Thank you Paul, my wife and son!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks to adrian mendoza you are the man my family are

Thanks to adrian mendoza you are the man my family are grateful help us totally thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Horrible.

Horrible. They appraise vehicles without actually looking at it. Horrible experience and I hope that others don’t get cheated as they tried to do to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Our lease was up at the end of May on our RAV4.

Our lease was up at the end of May on our RAV4. We are a Toyota family after our son survived a horrible multiple roll over accident in 2015 in our 2001 Highlander. We went looking to buy a car and we were interested in the Toyota Corolla Cross. Sales Consultant Adrian Mendoza met us on the lot. From the time we met him until our purchase was complete Adrian was no pressure, honest, and went above and beyond with the sale. The Cross was not available and he had another employee that owned one on the lot. He was able to show us the car. We were impressed with what the car offered and began an online purchase with him. We were interested in a Hybrid but they were not available in CA at that time. Adrian kept us informed the whole way. When there was a delay with the Cross we had ordered he shared with us that the Hybrid was now available. Adrian worked with us and we are now proud owners of a Toyota Cross AWD Hybrid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I’ve been shopping for a hybrid for months.

I’ve been shopping for a hybrid for months. My 2002 Highlander has 248k miles and is still running good but I want a Toyota Corolla Cross Hybrid! Checked with 4 dealers and finally Norm Reeves. They said there’s one coming in early Aug. I placed deposit early July. So, they called me this week and I just got the car July 26th! Less than a month. Excellent staff. Thank you Arvind and Toyota team. No hassle, no stress. Love it! 😍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.