Jack Powell Chrysler Jeep Dodge RAM

If you consider yourself an idiot then you should buy your car from Jack Powell because that is how you'll be treated the moment you actually need them for something. That's probably not accurate since an idiot is maybe acknowledged, even if for just being an idiot. At Jack Powell, you will not be acknowledged even though you bought your car from them. You won't exist. If it's too late and you didn't know better (like me), I don't mean you. Anyone else - you are an absolute fool to venture into that place.

First time buyer experience was GREATT! Customer services was great, made the process fast and smooth but most important adapted and worked with the client’s preferences! Tino was very attentive and thorough with the process. Definitely satisfied with my purchase!!! Looked at many different places but this agency was the ONE!

Fantastic experience. Nick and Mike were great. We are ver pleased with our new purchase.

I made an appointment on our 3-month-old Jeep Grand Cherokee Summit Reserve for a safety recall. The service advisor, Eileen Salazar, was rude and condescending. She asked for my zip code and then told me there was another Jeep dealership I could use in my zip code. I told her I bought the vehicle at Jack Powell and thought I would try using Jack Powell's service department. She asked for the milage on my vehicle (1,300 Miles) and then asked if I wanted to have it serviced while it was in for the rearview camera safety recall. After thinking about it, I decided to choose another dealership's service department. Hopefully I get treated better there.

Matthew and his team are super busy. Don't bother scheduling any appointments because they are too busy. Appointment requested since Monday, I walk in today and the soonest appointments is not until March 11th and I would have to leave the car there for 2-3 days to see what's Wong with it.

Bought a jeep at the end of August and after 2 1/2 months we still have not received the registration. My husband has called and left several messages but no one will return his call. No one will answer the phone to the department that is supposed to handle the registration. He called other departments hoping for help, but no one is interested in helping.

WATCH OUT FOR JAIME THE FINANCE GUY!!!!, I was really impressed with the way the sales and the management operated, and I thought Jaime was a good guy, but come to find out He lied to me about maintenance to sell me his package. You receive. 2 complimentary oil changes tire rotations. But he told me you did not and proceeded to convince me that he was giving me a good deal on 3 oil changes in the amount of eight hundred and eighty dollars. (I know how dumb am I) When I called to get the money back because I put it on my credit card, He told me now the money was in the deal and that they couldn't refund the Money! I hope You don't have the same issue, I would never give these guys my business.

Had a great experience at this dealership. Purchased a new truck and the process was smooth.

If I could give the service department manager ZERO STARS I would. The service manager informed me more than 6 months ago that the part I need to make my 2023 Jeep (Willys) function as a EVC as sold/leased to me is not currently manufactured. I tried to contact the manager around March 2024 to get an update, but got no reply. In March I contacted Stellantis the maker of Jeeps and informed them that I am driving a lemon and they put in an expedited ticket for me, but it requires me to get my car re-diagnosed at the dealership. Today, was supposed to be my appointment for that diagnosis. When I asked the service manager why he did not tell me in December that I could contact Stellantis to get an expedited ticket he informed that it’s not Chrysler policy. When I asked why, as a human to another human, he didn’t have the decency to inform he said that they were working with the engineers……………….6 months later!!!! Avoid this service department if you need big repairs. Also, this is my second major issue with this service department. Luckily my drive shaft in my old 2016 wrangler didn’t come up through the floor. I had to force them to actually look at my drive shaft, because they didn’t think the roller coaster sound my car (2016 wrangler) was making when my car was moving could possibly be the drive shaft. Steer clear.

Hi just want to let everyone know I got my 2 ND jeep new at Jack Powell An it was a great experience working with Kevin An Abbey they both work with you they answer any questions My neighbor bought his their also he recommend this team Thank you both