Herman Cook Volkswagen

Back in July I had my 2013 Jetta S serviced and the mechanic notified me at the time that the key lock tumbler on my ignition was in need of replacement and they would order the part and contact me when it came in. I was never contacted after that and had to return on my own to the shop when my key would not come out or stop the engine, thus the less than perfect rating. The service desk was very helpful and got right to work to solve the problem. I was told to return the next day for pick up and was given a complimentary rental. The next day I picked up my Jetta and have been very satisfied with the lock since that time. Generally I am satisfied and would most likely recommend Herman Cook Volkswagon to others, though still a bit puzzled why I was never contacted about the part.

I brought in My Audi A3 for an oil change and the service was amazing. Everyone was extremely friendly/helpful. They didn't try to up-sell anything to me, there was no pressure. Just relaxed and friendly environment. 5 Stars out of 5.

I was greeted in a professional way, my information was taken with special interest so that the service to my GTI would go smoothly. My car was serviced and returned to me in a timely manner.I was taken to and from my home by shuttle and it was a pleasant ride.

I took a 2011 Golf for 50,000 miles service. Service was excellent. The personnel very accommodating. But I was shocked at the fee. I can't imagine what it would be to replace a part!

How many dealerships have a sales manager that walks you personally to the service dept. and starts the process of leaving your car for service. NONE! Time is very important to customers. None of us want to waste time and I can say my last visit was very good, I rate all there with a high score. Jerry Barringer

Up until yesterday I thought that I had a done deal with Herman Cook VW. I thought I was paying the below email price of $27,839.80 OTD for a Dark Gray with black leather 2012 Jetta TDI with premium and navigation, and with a mat kit and first aid kit. My rate at 2.9 with $3,000 down. A monthly payment of $444.00 for 60 months. I went to sign the papers yesterday and at the top of the paperwork it states it is a 2011 TDI with navigation. My sales man claims that he never knew that it was suppose to be a 2012 and that there was just miscommunication between us because in my first email I stated that I wanted a 2012 but if he had a great deal on a 2011 I would listen to it. Here is the header of 8 emails that clearly states it is a 2012 when we are finalizing the deal, 5 before I got there. These were not created by me. From: Herman Cook Volkswagen Sent: Wednesday, September 28, 2011 6:53 PM To: Josh Drake Subject: Customer Number[3822688401] Re:2012, Jetta Volkswagen 4dr Sedan TDI AutoRe:Re: Customer Number[3822688401] Re:2012, Jetta Volkswagen 4dr Sedan TDI The sales man actually tells me that I must be guilty with all the evidence that I am pushing. I don't know what exactly that means, what would I be guilty of? There is a lot more to this, but it is so long to explain it. It became clear that they knew what they were doing that is why they wanted the documents signed before the car got there, even though I was told the car would be there. The whole thing was a scam. It affected my credit and wasted my time.