Hoehn Honda Carlsbad

Their service department ruined my brand new car while teflon coating. There are so many missing spots and stains .overal very disappointed and don't recommend the dealership.

We visited this dealer to test drive a new Honda. They required us to allow them to make a copy of our driver's license. I refused because of possible use for other reasons. The first sales person just walked away from us once we said we wouldn't allow them to make a copy. We continued to look at the cars on their lot and eventually another person came out to see if he could make a copy of license. He was very smooth, but we once again refused. This second sales person too just walked away, with a few sarcastic comments. We visited 3 other dealers for test drives; 2 didn't even ask to see our license and the 3rd did ask but didn't make a copy.

This dealership is horrible. I've taken my 2000 Accord there several times, several years ago, and will never do it again. The first time, the service advisor tried to tell the technician to put the wrong part on (starter), in front of me. Thankfully the technician refused (not sure if that can even be done, but to even suggest it is ridiculous). When I got the car back, the radio wasn't working, so I took it back, only to be told that was my problem. They didn't know where the radio code was and couldn't find it and wouldn't call Honda corporate to trouble shoot. I had to do all the work, then when I did, they told me I was lucky they didn't charge me to fix this. Come to find, it's something I can do myself and is only a matter of pressing a few buttons. I tried to go there another time and asked for shuttle service from Oceanside, and was told I would have to figure out if I was in their radius, and when I told them where I lived (several miles away in Oceanside) they told me they didn't know where that was and weren't responsible for using a map to find it. I have a need for repair again and am going to try Wesloh Honda in Capristrano and am hoping that I get better results. Most everyone I came into contact with at Hoehn was rude and not helpful at all.

They didn't fix my car's problem. I complained to the general manager and he said they'd pick up the car and thoroughly investigate the problem. None of that happened. I sent a followup note saying none of what was promised came true, but they haven't responsed. I had gone here many times over the past few years. You'd think they'd want to keep a regular customer happy. Nope.

I drive a Honda S2000. The car was brought in to just repair interior pieces (soft top striker). I reset the trip B on the car to 0 before I brought it in. When I returned, .5 miles had been put on the car. The work done on the interior was good, however the convertible top would not go down. My service adviser drove the car to the mechanic. As he fixed the top, the mechanic repeatedly and unnecessarily revved my engine (modified exhaust) over the course of a minute. No reason to do this, he was obviously the one out enjoying my sports car (I've worked at a car dealership, seen it a thousand times). My service adviser, John, was excellent and followed up with me routinely. The dealership even did some warranty work I expected to pay out of pocket. An otherwise great dealership experience was tarnished by an incompetent and irresponsible mechanic. I also purchased an oil filter from this dealership (about 40% more expensive than what you'd pay online). They gave me the wrong filter, causing me to go out to Autozone and purchase a non-oem filter in the middle of an oil-change (very frustrating). I returned to the dealership the next day and they replaced it with the correct part.

Horrid customer service. Rude and condescending. We won't be back. My wife scheduled the service appointment 3 weeks ago. She said the girl hung-up on her. I dropped the car off last Wednesday and was treated very rudely. Prices seemed to be higher than my other dealer.

We have used for Hoehn intermittedly for servicing our 2000 Civic LX sedan and have been pleased with the service we receive. I say intermittedly because we have also used a local independent service provider, which we are unlikely to do any longer. On some recent service needs, Hoehn actually was significantly less expensive (and did less work) than the independent. And, importantly, the car now runs better than it has for some time. So I can recommend them. Good people that do good work. Like all dealers, you pay more than you would need to pay with a competent independent service operation; the trick is fining a COMPETENT independent service operation among the forest of incompetents. A good dealer like Hoehn saves one that problem.

The salesman there had such an attitude. We were treated as though he was doing us a favor by letting us test drive their minivan. Such disgusting manors and behavior. Don't waste your time. Poway Honda was a better experience.