Toyota Carlsbad

I purchased a Toyota Grand Highlander from Carlsbad Toyota in mid-June 2024, and my experience was quite frustrating. I went in with a pre-approved loan at 4.99%, but the salesperson, Martin Suarez, pressured me into taking a higher rate of 7.99% through Toyota, with assurances that I could switch back to my original loan after three months. Unfortunately, this turned out to be false, and the loan process became complicated, leading to financial stress. The car also had a known recall issue regarding the side airbags, which Martin downplayed during the sale. A few days after I bought the vehicle, all Highlanders were pulled from the dealership lots due to the recall, but Martin continued to dismiss my concerns. He even pointed out Highlanders being held on reserve to show they were still in demand, despite the fact that they couldn’t be sold because of the recall. Three months later, the recall issue remains unresolved, and I feel unsafe driving the car. Additionally, I felt that as a woman, I wasn’t treated with respect. While the words used were polite, the tone and approach made me feel dismissed and condescended to. I expected better communication and transparency during this process. Overall, this experience was very disappointing, and I do not recommend Carlsbad Toyota based on how they handled both the sale and the safety concerns.

Drove down for an appointment. The car they said was on the lot was not pulled up and ready to test drive. In fact, they couldn't find it. After 25 min we left. No follow up call either. This has got to be the worst bunch of xxxxxxx sitting around unprepared. Loosing cars..and loosing a cash sale..

This review is in regard to the service department. I recently purchased a car through the dealership. I had an issue with the air conditioner. Horace Fielden provided excellent customer service. He was very helpful through the entire process. He went over and above in assisting me.

My service advisor, Warren Hasenberg, right from the start, let me know my car would receive a 15k mile maintenance and was courteous and had good eye contact. He found me in the clean and hushed lobby when my vehicle was finished 30 before expected and directed me to the cashier. He indicated when I had received my paperwork I could collect my keys from the kiosk near the front door where I would be directed where my car had been parked nearby. 2 cups of delicious hot coffee on the house, too!

Toyota Carlsbad has changed the way I buy cars forever! Shopped online first, then got connected with the most knowledgeable, efficient and friendly team I have ever met! Brandy (internet), Emily and Kristine (sale consultants who walked me though everything), and Nicole (financing) - were my all female dream team! Can’t thank you enough to have made this car buying process a positive and smooth experience.

Before I sign to buy and after a test drive the car I was told the car was sold from under me the sells manager on 12/27/2020 notify the person helping us, took the key, no apologies nothing.

Thank you for providing a forum to inform you and your readers of my experience at Carlsbad Toyota. My initial vehicle search began on TrueCar which then directed me to Carlsbad Toyota. I conversed with an online Sales Associate, Duff Joy who was Exceptional in every way. HI decided to purchase a 4Runner and arranged for the vehicle pick up as soon as it came in to the dealership. On Tuesday my wife and I drove in from Anaheim Hills, met with Lou M. and worked on paperwork that included my trade-in. I was disappointed when Lou continued to badmouth my trade-in, which was a nice vehicle, in order to not honor the Kelley Blue Book value certificate promised by the dealership. Once my wife and I entered the finance office the fast talking, typical salesman we were all taught to avoid, began his extremely high pressure up-sell techniques for over an hour, Horrible Experience ! On the positive note, I love my new 4Runner, but unfortunately, I can not in good conscience refer anyone I know to Toyota of Carlsbad due to the high pressure up-sale finance experience we endured, sorry!

I want to thank Chase for helping me with my purchase. Very kind and professional. Easy to work with! I also want to thank Nicole in Finance for her due diligence with all that paperwork. Your a peach!!

After a few weeks of looking online I finally paid a visit to Carlsbad Toyota. Worked with Randy Hollingworth. He was professional right from the beginning. The process was unbelievably smooth, with Randy answering all my questions. The reviews about the dealership don’t lie. They are on top of their game. HIGHLY recommended. Definitely ask for Randy if you pay a visit

Great people! They helped me out a lot with the whole process. Went in not knowing what I wanted and they let me test drive a bunch of different cars. Great experience