Reviews
We have been waiting four months on our second key for
We have been waiting four months on our second key for our new Lexus from Lexus of Catlsbad with no date when we will receive it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
I purchased a "low milage" lexus from Lexus
I purchased a "low milage" lexus from Lexus Carlsbad Within two thousand miles, I went in to another place for a tire rotation, I was told that the tires were over 10 year old and they could not be balanced or rotated! The car had only 40300 miles on it at the time. Next after spending money for new tires, I had to get a brake job. Seems that the brakes were severely worn. When I purchased the car, the sales person told me that it was in 100% shape and that the brakes had been inspected as well as the entire safety items on the car. Clearely I was LIED to by this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi azandca, Would love a chance to speak with you directly regarding your concerns. We do have inspections sheets and guide lines for safety that have to be met, prior to us selling a vehicle. Please reach out to me directly so that I may get some more information and do some research for you. Lexus Carlsbad cares about the happiness and satisfaction of our guests. Look forward to hearing from you. Lori Smith Customer Care Manager lsmith@lexusescondido.com (760)871-6353
Hi, Would you please provide me with some further information so that I may look into this further? I left my contact information for you but I need further information to contact you. If you would email me your vin number, phone number that we have on file, full name, that would be helpful for me. I could do some research and then follow up with you. Look forward to hearing from you, Lori
Reality is that I have taken care of the tires to the tune of 800+ dollars, and the brakes for 200+ dollars. but the memory of being lied to will not change. Your delershop basically misled or lied to a customer! I am sure you can review your records and find the 2010 Lexus that you sold with about 39800 miles on it! And with that informaton you are welcome to contact me.
I have called the number you sent me, and left at least one message, no answer at that number and after 3 days NOT a single attenmpt from you to call me back. Clearly you are not really interested to hear the details. I might add, that if only ONE potential customer is alerted to this practice, and you lose only ONE sale, you should consider yourself lucky. Just imagine how many places this is posted !!
Ashley and the entire service team were very attentive,
Ashley and the entire service team were very attentive, and efficient. They’re customer service is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Soleil. Nahoku, So happy that Ashely and the team were able to provide you with an excellent guest experience. Receiving a 5 star review is much appreciated! Look forward to assisting you wit your future service needs. Thank you, Lori Smith Customer Care Manager
Great service, the entire staff, from management, to
Great service, the entire staff, from management, to sales,to service department, to those who wash the vehicles, very professional in every way.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello MSMAGGIE.EEG60, Thank you kindly for giving us 5 stars and your positive feedback, we sincerely appreciate you doing business with us and we look forward to be able to serve you in the future Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Abigail Bishop was very helpful, responsive, and professional in helping me. I would definitely give her 5 stars and would work with her again! Thanks Abigail!!
Excellent knowledge of Lexus models by Walid Doumit.
Excellent knowledge of Lexus models by Walid Doumit. Very professional and caring person! I would go back again. Finance manager, Cyrus Ghahremani also a pro.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello JOESARNECKY, Thank you for taking the time and giving us 5 stars. Congratulations and thank you for doing business with us and we look forward to be able to serve you in the future. Have a great day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Over the course on 3+ months Gary patiently offered
Over the course on 3+ months Gary patiently offered advice and helped us decide on the car that best fit our needs. As Gary was out of town when we finally made our decision, Walid helped with the purchase. He too was patient and helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello megpctan, Thank you kindly for taking the time and giving us 5 stars. We sincerely appreciate you doing business with us and we look forward to serving you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Very professional and helpful staff Dedicated sales
Very professional and helpful staff Dedicated sales person manager and finance person Clean welcoming place
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello ATOGAK, Thank you for taking the time and sending us your feedback. We sincerely appreciate you doing business with us and we look forward to be able to serve you in the future. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
We have used Lexus in Carlsbad for many many years.
We have used Lexus in Carlsbad for many many years. Love the Lexus SUV and have one at 110,000 miles. My husband plans to keep it to 200,000. The staff is always very knowledgeable and pleasant to work with. To date we have 2 Lexus SUV’s. Next week I treat myself to a pre-owned 2019 one in beautiful condition. Will have my own Lexus SUV in each garage. Am I spoiled?? I’ll never tell! You guess!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone was very pleasant to associate with and it made
Everyone was very pleasant to associate with and it made a great experience to buy a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello LIVINXXXL, Thank you for taking the time and giving us your 5 stars. Congratulations and thank you for giving us an opportunity to earn your business. We look forward to be able to serve you in the future as well. Have a wonderful day. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com
Service at Carlsbad Lexus was excellent, Walid was very
Service at Carlsbad Lexus was excellent, Walid was very helpful and attentive. My new ES350 eas delivered same day and he thoroughly explained all of the car’s features.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello DEBBIEFLORES152, Congratulations on your new ES350 and thank you for giving us an opportunity to earn your business. We hope to be able to serve you in the future. Have a wonderful week ahead. Best, Lori Smith, Customer Relations Manager, wecare@lexusescondido.com