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Reynolds GMC

(416 reviews)

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Reynolds GMC from DealerRater.

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I had a great experience with Rudy. He was always prompt...

I had a great experience with Rudy. He was always prompt and courteous in his correspondence, and he stayed late at the dealership for me while I was stuck in traffic. Once I got there, I was test-driving the car in about 2 minutes. I was in and out of the dealership in about an hour (granted I came in with my down payment and financing ready to go). It would have been sooner but there was another customer with the finance guy in front of me. When I bought my last car at another dealership, I came in with a cashier's check for the FULL PURCHASE PRICE of the car and it still took them five hours to get me out of there, so Rudy's expediency is much appreciated. I also appreciate that Rudy didn't try to up-sell me on anything. I came in to look at a specific vehicle in my price range and that's what I drove away with. Fantastic price, too. My new (to me) 2010 Charger 3.5L/SXT had the lowest miles and was several thousand dollars cheaper than ANY 2009 and older Charger (even the base SE model) at ANY dealership. I looked in Cerritos, Long Beach, and Santa Monica and no one came close. Thanks! I know where I'll come to first next time I need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

This dealer was very easy to deal with. Everyone did an...

This dealer was very easy to deal with. Everyone did an outstanding job. I would rec. this dealer to anyone. We had a problem with the car the second day of ownership, they saw us and corrected the problem with in one hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I had a great experience dealing with the employees at...

I had a great experience dealing with the employees at Reynolds Buick Pontiac and GMC dealership. The service I received at Reynolds was great. My questions and concerns about my vehicle were answered in a timely manner. I would like to send a special thanks to Dorian Terry and Kevin. They took good care of me! Thanks a bunch guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I am extremly satisfied with the services Rudy provided...

I am extremly satisfied with the services Rudy provided me with my GMC purchased. He was very maticulous and direct and offered superb customer service. I will recommend everyone to give Rudy a call before making a purchased at another dealership, not only would he provided you with great customer service and a phanomal deal. GMC needs more dedicated employees like Rudy Knobloch.It was my absolute pleasure to do business with Rudy Knobloch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

We were very specific about the model, paint, interior...

We were very specific about the model, paint, interior and options we wanted on our new Lacrosse. We found the dealer through the Costco Auto program and were contacted by Rudy Knoblock who worked hard over the next several days to find us the model with all the features we wanted. He was pleasant to work with and flexible in his schedule (came in on his day off). The price was good with no haggling. We highly recommend him and the dealership. Everyone we had contact with at the dealership were helpful and friendly. Oh, and the car is beautiful, comparable to a Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kennedy Hardy, our salesman was energetic, helpful, yet...

Kennedy Hardy, our salesman was energetic, helpful, yet patient. Driving by we noticed a small blue truck which we've been searching for about year, and constantly checking with Reynold's via internet and drive by's was about to pay off. Being previous customers and very satisfied with their service overall and friendly service dept. especially, Andy Pringle, who is always very helpful and courteous, makes this an easy choice. We are thankful for your honesty.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

We were very impressed with the overall professionalism...

We were very impressed with the overall professionalism and friendliness of this dealership. All of their staff(sales, financing, and upper management)treated us with great respect and attention. The owner personally called us and gave us a deal we could not turn down. We are recommending this dealership to all of our friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a lot of questions about my Terrain and was...

I had a lot of questions about my Terrain and was constantly sending e-mails to Rudy about various details. He was very patient with me and answered my questions as well as validating my need to ask so much. He made the process a great experience. I had to wait longer than we expected for my Terrain but it was so worth it. I am very happy with my purchase and I recommend the Terrain and Rudy to anyone who is interested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I found this dealer via Costco Auto Program. I could not...

I found this dealer via Costco Auto Program. I could not imagine NOT using this dealer. We got exactly the price/car we were looking for. There was no haggling backa nd forth. The sales staff is excellent and represent their product well. They are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Nice experience with Reynolds Buick Poniac GMC. Rudy...

Nice experience with Reynolds Buick Poniac GMC. Rudy Knobach made the transaction effortless. All dealings were basically done via the internet. Negotiated the price and made the trip down, met with Rudy and things ran smooth as silk. Rudy did follow up and schedule the additional install items as promised. Rudy communicated every step of the way and I felt at ease with him that everything was being handled. Within 2 days the vehicle was complete. I highly recommend Reynolds and especially Rudy Knobach. No run around - they do what they promise - no dealership dread. Just honest people with integrity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.