Car Pros Renton Hyundai

Lost my $40k car in a complicated lease agreement that can't cancel or buyout. Sales manager Jack and service consultant Andy were courteous but not helpful.

My son put his name in with Car Pros Hyundai in Renton Washington to wait for a 2023 Hyundai Tucson Hybrid. The car arrived and we trusted the Hyundai Dealership would treat him ethically as we have been Hyundai customers for over ten years. He was trading in the Elantra we had purchased for him for college. The dealer evaluated the car for trade in and told him because of coffee stains on the seats, that they would be unable to sell the car on the lot and would have to wholesale the car. As a result of this evaluation, they offered $2000 for the Elantra which had a low blue book value of $5400. The dealership refused to negotiate the trade in value because of their assertion that the car would be wholesaled. Today, April 15, we found his Elantra on Car Pros Hyundai website with an asking price of $13,995. The VIN from their website matches the VIN on his registrations so there is no doubt it is his car. They misrepresented their intentions with the car and misrepresented the value of the car to them. They took advantage of him as a first time buyer.

They list the vehicle as MSRP on Cars.com, but they marked up the car by at least $4000 but didn't say anything until I asked about it on the financing form they tried REALLY hard to push on me. The car wasn't even in stock and yet they wanted me to sign financing papers while constantly telling me it would arrive soon. It kept switching between 1 hour, 2 hours, 30 minutes, 20 minutes, and "in like a minute" in random order. I never saw the car in the 1.5hrs I spent there. When I said I was going to wait before buying anything, they kept pulling credit checks to offer me "better" financing deals without even asking and damaged my credit score. When I asked questions about interest rates, I was told that it would be figured out later. I checked them later and they were ridiculous and I'm glad I never signed anything. Such a waste of time and damage to my credit score.

I bought my car here a year ago, they were so nice to me at that time when they are trying to sell even though it took 4 hours. Every time I am having issues with my car, and I call can never get a call back from anyone. Engine just turned off out of nowhere while you are driving, and oil drains every 3 days. Brought up the issue during service but no help at all. Never ever had a car with this issue before. Now been calling them for weeks for a new issue, left so many voicemails and even talk to the front desk and leave my phone number but no call back at all.

I had the pleasure of buying a car from them. They hid damage under the gas pedal and did not disclose that the tires were very close to the end of their life (even though the question was specifically asked). Avoid buying a used car from here.

Over the past 11 years, I've had the best experiences with Hyundai. From customer service to repairs, service and maintenance, I've felt that all of my dealings with Hyundai were fair and appropriate, until my most recent experience at Car Pros Hyundai Renton. Long story short, I dropped my car off with a smoking engine for diagnostics. I figured she was toast! I explained that I do not have the finances to pay for repairs beyond about $1,000 and if it cost more than that, I would simply donate her. Mark was understanding, helpful, accommodating and made the drop-off process easy for me, which I greatly appreciated! After running diagnostics, including the compression test, I was told that my cost would be around $1518 to replace various parts in the cooling system. The service dept said "it does not look like the engine got damaged since we tested the compression and it was ok, because if that would have happened that would be extremely expensive to fix". After sharing these results with the people in my life who advise me on car service, they advised me to move forward with the repairs because of the positive results of the compression test. So I agreed to these repairs because of the results of the compression test. However after they replaced the parts in the cooling system and ran her for 45 minutes, they discovered their repairs didn't fix the issue and their diagnosis had changed to her needing a new engine or head gaskets. That is not possible with my budget and is an ill-advised repair on my geriatric 2010 car with 140k miles on her! So I am donating her to Make A Wish Foundation. However Car Pros Renton is asking that I pay $1600 for diagnostics, labor and parts before they will "release" her for donation. I understand paying for diagnostics, I needed that information to make my decision about proceeding with repairs. However I am being asked to pay for parts and labor that I agreed to based on an incorrect diagnosis, on a car that I will never drive again. I have not driven my car since the repairs and she will be towed off their lot for donation. To help mitigate their costs, I offered to give my car to Car Pros Hyundai so they could recover some of their costs through her parts pieces at the chop shop, but my offer was turned down. So - I would like help with solutions for how to make this situation right.

In searching for the perfect car I found one at Car Pros Hyundai Renton. I reached out via chat to check availability when the General Manager - Tosha responded to my requests (very nice to have the General Manager responding to inquiries). Tosha offered to have the Internet Specialist (Zac Serra) take some videos of the car so that I could see the condition without visiting the dealership in person. Zac sent me several video within a couple of hours, answered all of my questions, and sent photos of specific area that I requested. There was never any high pressure to purchase the car, I felt they truly wanted me to have all of the information about the car that they could provide. I would highly recommend this dealership and the way it does business. An active GM is rare and always a reassuring sign.

I will never purchase a vehicle here. I came in to see a specific vehicle on their website. Upon entering the show room, there was garbage on the floor where they asked me to sit to answer questions and seemed offended that I asked about cleaning of the chairs and table between customers. Also turned away from me while walking to talk, leaving this hard off hearing customer struggling to understand and asking him to repeat himself several times and asking him to face me while he spoke so I could hear was completely ignored. The sales man didn't even introduce himself to me. I had to ask someone else his name. Bathroom was grungy. Customer seating area had a TV that was just circling saying it needed more info to play anything. Worst Of all (to me) was the lack of Plexiglas screens for the tables where they met with customers and many people were walking around with masks half off or off completely. No hand sanitizer or cleaning products in sight, unlike the five other dealerships I've visited this weekend. Final straw - after looking for the Keys for the vehicle I came to see because it was on their website for more than ten minutes, they told me it had been sent to auction. No apologies. TL;DR: Not Covid Safe, Horrible Customer Service

Bought a new car here in Dec 2019 for my daughter in-law. Deal was straight forward with no hardball tactics or forcing services down our throat. Facilities are modern and clean and the staff was kind and welcoming. After the sale... The service department seems to get behind on scheduled appointments, but with COVID-19, I can give them some slack. Still, I wish they would call people and tell them they are running 2 hours behind before you show up.

Great customer service, very friendly people. Everyone was helpful. I got the car I wanted at a great price. I’d definitely recommend coming here if you’ve decided on a new Hyundai.