Koons Sterling Ford

I bought a vehicle April 21st the car failed MD state inspection and they are trying to tell me that it's on me to fix. How did this vehicle pass inspection in Virginia if it's failing for an alignment. That means they are lying. Sales people are always nice until it's time to right a wrong. So not happy....How can an alignment go bad within 30 day? Please explain this to me.

Courteous, professional service by Nathan Ayoub. Car was finished on schedule as requested. Great service!

Salesperson was very helpful. He helped us program ford features and use of many options.

Sam helped trade my old car to new one. He was extremely helpful and his team. Everything went well, and I am happy with services they provided. ⭐️⭐️⭐️⭐️⭐️

Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opener). The Escape that did have the feature also had a bunch of others that I liked, but they didn't have that trim on the Koons Sterling lot. Not only they arranged taking the first Escape back and exchanging it for the one I wanted, but they even sent a driver to Koons Falls Church to bring that other car for me, so I drove the first car in and drove out the dream one, and I only paid the price difference. Great job, Erkan! Strongly recommend the dealership!

Erkan (Rick) and his colleagues were super helpful and really went the extra mile when I found out after purchase that the Ford Escape we first selected did not have an important feature (the garage opener). The Escape that did have the feature also had a bunch of others that I liked, but they didn't have that trim on the Koons Sterling lot. Not only they arranged taking the first Escape back and exchanging it for the one I wanted, but they even sent a driver to Koons Falls Church to bring that other car for me, so I drove the first car in and drove out the dream one, and I only paid the price difference. Great job, Erkan! Strongly recommend the dealership!

They get it fixed right the first time and usually in the timeframe frame predicted. They communicate well and treat me with great courtesy. They’ve even provided a loaner when they couldn’t get it done on time.

GREG IS THE MAN!!! Drove 3 hours each way to do business with him because Koons price was the best and the customer service was A1 and second to none. A dealership near me wouldn't even send me a picture and Greg sent me not one but TWO custom videos. I would take the drive again for my next car.

Sales man Matt was great took care of me on the phone & as soon as I walked in the door very easy great experience

An amazing experience in the purchase of our beautiful 2024 Expedition pn 2/8/25. The entire staff were very friendly, responsive, and knowlegable ensuring we were comfortable and well informed every step of the way. Sam, our salesman was excellent. He had the cars we were interested in ready to test drive when we arrived despite our very short notice of about one hour. He stayed late as did everyone, despite the very long day they'd had to help us navigate oir way through the decision and purchase of our Expedition. Sam was extremly knowledgeable, allowing us to lead with questions instead of pushing his knowledge & expertise onto us. A very easy going and patient man! Everyone was friendly, helpful to ensure we were comfortable, had the best deal, and understood everything. The manager, Matt, sat and chatted twice in an easy conversational way and both he and Sam andwered ally hisbands tough questions and requests with a calmanner and respect. Sophia, the customer support manager was like working with the sweetest social worker you'd ever meet! She stopped by after our decision just to check in on our experience so far. Kevin in Finance guided us ensuring we received the best interest rate and warrenty that worked for our needs! And Hazma, the "guy" at the desk gave us the nicest exit. I cannot recall his position but as we drove away, I told husband I'd never experienced anything like this and he agreed. All I can say is I cannot imagine anyone having anything negative to say about this dealership. They've also followed up to see how its going with the Expedition. They deserve a 20 out of 10 A+++++ rating.