Shaver Chrysler Dodge Jeep Ram

Adam & Tyler were great!!! They worked with my budget & I got the truck that I wanted.

I would like to start by saying this is the worst service I have ever received. Dennis was our case manager and we were quoted over $13K for damage repair on our van. He then told our insurance it would be 20 days for repair. We took out a rental car during this time through our insurance, but when our 30 days ran out we discovered the service center had not even touched our vehicle. After escalation to manager we discovered the wrong part was ordered and that we would get a courtesy vehicle. They gave us a Jeep Cherokee which is 5 seats as opposed to our 7 seater van. I have 3 kids in carseats and they do not fit so my son has been in a travel carseat. We were then given an ETA on the new parts arrival to the service center. This date has been changed 3x adding 3 weeks to the time our van was at the service center. We now know that the correct part is in the service center and when asked for an ETA Dennis told us that he would maybe have an ETA next week. I think it's ridiculous that he keeps pushing us another week and we have not received a larger courtesy vehicle. I think Dennis is paid to lie to customers. I cannot imagine what he does for work. I would not recommend taking your car here.

Stay away from this dealer. Shady and rude employees and management. The worst customer service, if you can even call it that. The service advisor Mike Hulette threatened me. And the owner later said that this is an isolated incident and never happens there which was clearly a lie. I counted over 150 1-star reviews from customers who had similar or worse experience.

How does this place get 4 stars??? Apparently not including the service dept. reviews helps? Because this service dept. gets (well deserved) AWFUL reviews. Believe them.

I brought my jeep in for a battery and wiring repair. I got it back with a nasty stain on the left front fender. I noticed it the minute I got home. Obviously someone spilled something toxic on it. I contacted my service advisor and texted him a picture. He wasn’t very interested in addressing the problem, so I told him I’d hit with with a brush and soap the next morning and see if it’s just a surface stain. After I scrubbed it, it was gone, only to return the next day. Needless to say, it’s a deep stain. I called and got lip service that it “couldn’t have been their doing.” The service advisor went on to say the Jeep was brought in “Dirty” Untrue. It was brought in after a few days of rain and I wasn’t about to have it washed to be brought in for repairs Finally after telling me he’d be back to me, (Never happened) I contacted him again and we made an appointment to bring the Jeep in. It was taken back to their detail person, brought back out to me with the stain covered in a detail product, but that was “Temporary” The stain would show again when the treatment wore off. I went around with the advisor on the fact that I could do the same thing, but the fault was Shaver’s. Here’s where it get’s really off the wall!!! He told me, “There was no way they could have done that because the battery was on the right side, and the stain is on the left” Of course I told him, “that’s all well and good, but you can’t really believe that with the Jeep in the service bay that NOBODY would have been on the left side of the vehicle?” His answer”? “No, nobody was on the other side of the vehicle"” I preposed to him that possibly the mechanic who worked on the Jeep walked to the left side TO GET A TOOL OR TWO. Or, THAT ANOTHER PERSON WAS IN THE BAY AND PUT SOMETHING DOWN ON THE FENDER THAT LEAKED??? His answer? “No” I asked, “How do you know t his?” His answer? "I just do. There would be no reason for someone to be on the left side of the Jeep.” I told him *I* had an idea who would have been on the left side....WHOEVER DROVE IT IN AND OUT OF THE SERVICE BAY!!!!! NO RESPONSE!!! He then went on to tell me that “Shaver has a no fault policy” Of course I asked what that was, “It means if we damage a car in any way, we fix it” You guessed it. I asked why they won’t fix this stain on my Jeep, or put a new fender on.......Get Ready......”It’s not our fault" How in the WORLD do you make sense with answers like this!!!!!????? YOU DON’T, you tell them, as I did...”You just lost a customer” and drive off. Their service department has truly gone downhill as of late and I won’t be back, especially after spending $800.00 and only asked them to fix something that is clearly their doing I have a picture of the fender with the stain, but there doesn’t seem to be a way to upload it.

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough

Picked up a used Ford Edge over the weekend. We were helped by a courteous and knowledgeable staff including Wes, Jovon, and Shant. As the vehicle was used it had a couple of small details that needed addressing. Dean Coonce took care of those details for us and certainly went above and beyond with attention to detail and a great attitude. Thanks, Dean, service like yours makes this dealership shine! Thanks, Shaver for a great experience.

Car had smoke coming out of engine and went to have it fixed under warranty. The dealership told me that it was normal for the car to skoke out the engine? Thats a They even had the sales person lie that its normal for the car to smoke out the engine. Took my car to a more reputable dealership and was told the car needed some replacement parts and it should not have smoke coming out the engine. This dealership is a scam they sell u a car and extended warranty but do not want to fix ur car when its time to deal with warranty work

Worst place to buy a car!!! I bought a car here few weeks ago and they still have not honored the contract and fixed the items listed on the due bill. When I called Tyler the sales manager he was very rude and said he did not want to spend anymore money on fixing that car. I guess I will be returning it on breach of contract soon.

Worst service ever. Head service manager was rude and receptionist was even worse. Talked to parts manager about a possible battery issue with my car. He told me to bring it in or have it towed and they would take a quick look at it. When I arrived, Jon Snell denied and declined looking at it. Said it would be 4 business days before they even look at it. Do not give them any business for sales or service as they are rude and do NOT care about the customer.