Reviews
New exhaust smell and strange sound after 70k scheduled
New exhaust smell and strange sound after 70k scheduled maintenance. Customer service was negligible. Had 430 appointment. Showed up a little after 4pm. Had small child with me. Texted back number twice asking for estimated wait time to no response. Last customer in lounge and had to approach desk about status of car to find 3 men standing around complaining about mechanics and was told “oh yea it’s done” to which I asked, “why didn’t you text me?” Response: “ oh we just finished it.” Was sent outside to “valet” to get car with my key and no one was out there. THEY FORGOT TO PUT OIL CAP BACK ON. CAR SMELLED OF BURNT OIL FOR DAYS. Had to buy my own replacement.
New exhaust smell and strange sound after 70k scheduled
New exhaust smell and strange sound after 70k scheduled maintenance. Customer service was negligible. Had 430 appointment. Showed up a little after 4pm. Had small child with me. Texted back number twice asking for estimated wait time to no response. Last customer in lounge and had to approach desk about status of car to find 3 men standing around complaining about mechanics and was told “oh yea it’s done” to which I asked, “why didn’t you text me?” Response: “ oh we just finished it.” Was sent outside to “valet” to get car with my key and no one was out there. THEY FORGOT TO PUT OIL CAP BACK ON. CAR SMELLED OF BURNT OIL FOR DAYS. Had to buy my own replacement.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Oscar was amazing, wonderful customer experience, job
Oscar was amazing, wonderful customer experience, job well done, definitely coming back to Koons because of the great experience
Oscar was amazing, wonderful customer experience, job
Oscar was amazing, wonderful customer experience, job well done, definitely coming back to Koons because of the great experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mustafa, your feedback made our day! We’re happy Oscar and the team took such great care of you. Thank you for choosing Koons Tysons Toyota!
It was a pleasure working with Jeffrey, he showed me the
It was a pleasure working with Jeffrey, he showed me the vehicle after it came in to the dealership and was very friendly
It was a pleasure working with Jeffrey, he showed me the
It was a pleasure working with Jeffrey, he showed me the vehicle after it came in to the dealership and was very friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Truong, we're so glad to hear you had a great experience with Jeffrey! Thank you for choosing Koons Tysons Toyota, we hope to see you again!
Muhammad Khan was courteous and soft-spoken, providing
Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.
Muhammad Khan was courteous and soft-spoken, providing
Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your first hybrid-electric car! It’s wonderful to hear that Muhammad’s patience and professionalism made for a smooth experience. We’ll pass along your kind words. Thank you for choosing Koons Tysons Toyota!
Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.
Bad.
Bad. Tires still aren’t good. A nail is stuck and I had to take care of it by myself
Bad.
Bad. Tires still aren’t good. A nail is stuck and I had to take care of it by myself
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Kamiya, we expect the best for our customers, and I am sorry to see that this has not been reflected. I would appreciate the chance to earn back your business. I am unfortunately unable to locate your contact information with the name posted on this review. If you're willing, would you please contact me so we can talk this through together? Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com
Devin did a great job to go above and beyond to acquire
Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to Koons Tyson's Toyota, they find a way to get it done quickly.
Devin did a great job to go above and beyond to acquire
Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to Koons Tyson's Toyota, they find a way to get it done quickly.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Matt, we're happy to read how Devin went above and beyond to assist you. Thank you for choosing Koons Tysons Toyota and for sharing your 5-star review! Safe travels!
Very good but I'm little more to drive this please next
Very good but I'm little more to drive this please next time arrange nearest place thank
Very good but I'm little more to drive this please next
Very good but I'm little more to drive this please next time arrange nearest place thank
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had a great time working with us! We appreciate your business and will do what we can to make your next visit to Koons Tysons Toyota even better.
Amazing service.
Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired.
Amazing service.
Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear that our team provided such a thorough and informative service. Thanks for choosing Koons Tysons Toyota and for sharing your positive experience. Safe travels ahead!
My service consulor,Steven is very friendly and
My service consulor,Steven is very friendly and professional. He set up schedule for me easiely and my service completed on time. He also very patiently answered the all question I had. I am very satisfied with his service.
My service consulor,Steven is very friendly and
My service consulor,Steven is very friendly and professional. He set up schedule for me easiely and my service completed on time. He also very patiently answered the all question I had. I am very satisfied with his service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi David, we're so happy Steve and our team provided excellent support! Thank you for choosing Koons Tysons Toyota and thank you for your business!
Excellent Customer Service and very friendly staff.
Excellent Customer Service and very friendly staff. I was provided a rental to get back to office and back to dealership when vehicle was ready.
Excellent Customer Service and very friendly staff.
Excellent Customer Service and very friendly staff. I was provided a rental to get back to office and back to dealership when vehicle was ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re glad to hear you had a smooth and supportive experience with our team! We hope you continue to choose Koons Tysons Toyota for all your automotive needs. Take care!