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Koons Tysons Toyota

(2,715 reviews)
Visit Koons Tysons Toyota
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 10:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–10:00pm
Tuesday 9:00am–9:00pm 7:00am–10:00pm
Wednesday 9:00am–9:00pm 7:00am–10:00pm
Thursday 9:00am–9:00pm 7:00am–10:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm 9:00am–5:00pm
2015 state dealer award
View 6 awards
2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (571) 421-2676 (571) 421-2676
Used (571) 421-2672 (571) 421-2672
Service (571) 297-9424 (571) 297-9424

Inventory

See all 1154 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since August 2000.
Koons brings the experience of buying a new or used car right to your front door with in-home delivery! Tailor your shopping experience the way YOU want it. Shop, apply for financing and even upload documents from the comfort of your home. You can request a virtual walk-around or schedule an appointment to take a look at the vehicle in person. Buy your next car your way at Koons!
When you're talking cars, you're talking Koons!

Service center

Phone number (571) 297-9424

Service hours

Monday
7:00am–10:00pm
Tuesday
7:00am–10:00pm
Wednesday
7:00am–10:00pm
Thursday
7:00am–10:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
9:00am–5:00pm

Meet our employees

Reviews

(2,715 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Koons Tysons Toyota from DealerRater.

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New exhaust smell and strange sound after 70k scheduled

New exhaust smell and strange sound after 70k scheduled maintenance. Customer service was negligible. Had 430 appointment. Showed up a little after 4pm. Had small child with me. Texted back number twice asking for estimated wait time to no response. Last customer in lounge and had to approach desk about status of car to find 3 men standing around complaining about mechanics and was told “oh yea it’s done” to which I asked, “why didn’t you text me?” Response: “ oh we just finished it.” Was sent outside to “valet” to get car with my key and no one was out there. THEY FORGOT TO PUT OIL CAP BACK ON. CAR SMELLED OF BURNT OIL FOR DAYS. Had to buy my own replacement.

New exhaust smell and strange sound after 70k scheduled

New exhaust smell and strange sound after 70k scheduled maintenance. Customer service was negligible. Had 430 appointment. Showed up a little after 4pm. Had small child with me. Texted back number twice asking for estimated wait time to no response. Last customer in lounge and had to approach desk about status of car to find 3 men standing around complaining about mechanics and was told “oh yea it’s done” to which I asked, “why didn’t you text me?” Response: “ oh we just finished it.” Was sent outside to “valet” to get car with my key and no one was out there. THEY FORGOT TO PUT OIL CAP BACK ON. CAR SMELLED OF BURNT OIL FOR DAYS. Had to buy my own replacement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Oscar was amazing, wonderful customer experience, job

Oscar was amazing, wonderful customer experience, job well done, definitely coming back to Koons because of the great experience

Oscar was amazing, wonderful customer experience, job

Oscar was amazing, wonderful customer experience, job well done, definitely coming back to Koons because of the great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Mustafa, your feedback made our day! We’re happy Oscar and the team took such great care of you. Thank you for choosing Koons Tysons Toyota!

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It was a pleasure working with Jeffrey, he showed me the

It was a pleasure working with Jeffrey, he showed me the vehicle after it came in to the dealership and was very friendly

It was a pleasure working with Jeffrey, he showed me the

It was a pleasure working with Jeffrey, he showed me the vehicle after it came in to the dealership and was very friendly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Truong, we're so glad to hear you had a great experience with Jeffrey! Thank you for choosing Koons Tysons Toyota, we hope to see you again!

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Muhammad Khan was courteous and soft-spoken, providing

Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.

Muhammad Khan was courteous and soft-spoken, providing

Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your first hybrid-electric car! It’s wonderful to hear that Muhammad’s patience and professionalism made for a smooth experience. We’ll pass along your kind words. Thank you for choosing Koons Tysons Toyota!

Consumer response

Muhammad Khan was courteous and soft-spoken, providing both my wife and me with a better experience. He was not pushy and pretty honest. This was our first Hybrid-Electric car, and we were apprehensive about buying it. However, from start to finish, he went over everything with patience. He took the time to answer all of our questions.

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Bad.

Bad. Tires still aren’t good. A nail is stuck and I had to take care of it by myself

Bad.

Bad. Tires still aren’t good. A nail is stuck and I had to take care of it by myself

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
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Dealer response

Kamiya, we expect the best for our customers, and I am sorry to see that this has not been reflected. I would appreciate the chance to earn back your business. I am unfortunately unable to locate your contact information with the name posted on this review. If you're willing, would you please contact me so we can talk this through together? Thank you, Krystle Uriona - Customer Relations Manager - krystle.uriona@koons.com

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Devin did a great job to go above and beyond to acquire

Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to Koons Tyson's Toyota, they find a way to get it done quickly.

Devin did a great job to go above and beyond to acquire

Devin did a great job to go above and beyond to acquire the parts need and get my car's windshield replaced same day before I had to go on a road trip, when Safelite couldn't get it done. Each time I go to Koons Tyson's Toyota, they find a way to get it done quickly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Matt, we're happy to read how Devin went above and beyond to assist you. Thank you for choosing Koons Tysons Toyota and for sharing your 5-star review! Safe travels!

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Very good but I'm little more to drive this please next

Very good but I'm little more to drive this please next time arrange nearest place thank

Very good but I'm little more to drive this please next

Very good but I'm little more to drive this please next time arrange nearest place thank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad you had a great time working with us! We appreciate your business and will do what we can to make your next visit to Koons Tysons Toyota even better.

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Amazing service.

Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired.

Amazing service.

Amazing service. The man deserves a raise, very helpful and informative. Told me exactly what the problem on my car was and got it properly repaired.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We love to hear that our team provided such a thorough and informative service. Thanks for choosing Koons Tysons Toyota and for sharing your positive experience. Safe travels ahead!

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My service consulor,Steven is very friendly and

My service consulor,Steven is very friendly and professional. He set up schedule for me easiely and my service completed on time. He also very patiently answered the all question I had. I am very satisfied with his service.

My service consulor,Steven is very friendly and

My service consulor,Steven is very friendly and professional. He set up schedule for me easiely and my service completed on time. He also very patiently answered the all question I had. I am very satisfied with his service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Hi David, we're so happy Steve and our team provided excellent support! Thank you for choosing Koons Tysons Toyota and thank you for your business!

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Excellent Customer Service and very friendly staff.

Excellent Customer Service and very friendly staff. I was provided a rental to get back to office and back to dealership when vehicle was ready.

Excellent Customer Service and very friendly staff.

Excellent Customer Service and very friendly staff. I was provided a rental to get back to office and back to dealership when vehicle was ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

We’re glad to hear you had a smooth and supportive experience with our team! We hope you continue to choose Koons Tysons Toyota for all your automotive needs. Take care!

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