Pacific BMW

Ms. Gasabyan, was very professional and cooperative in guiding through the process and providing with valuable advises in the process of decision making for the repair as well as purchasing additional coverage for our car.

Dealer and Service was organized and well structured, work performed was efficient, and above expectations

Understandable and helpful specialist. Gave me correct and useful information about my car service need.

Henry is an amazing advisor and answers all questions that I have and is always available to help with any concern I have.

DO NOT BUY FROM HERE! Sales team has zero integrity and doesn’t care about the customer AT ALL. Horrible experience. I bought a used car from them. I noticed they only replaced the rear brake pads during the inspection. Asked them point blank when negotiating why they didn’t change all four and they said “the front didn’t need it.” One month later, I receive a notification on the BMW app that I need to replace the front ones. The sales team refused to do anything about it. Not even comp the labor. “You bought a used car” was their answer. They wanted to charge me $500 to replace them. Quotes from numerous other mechanics were $250 or less!! Worst customer service. They’ll just take your money. I plan to buy multiple other cars in the coming months for my business, but would NEVER consider buying another one from here. Recommend going to any other dealership except this one.

Check in was fast and easy. The service tech was in good communication with me and made it clear how the day would go and I was notified when the work would be completed. Pickup was also fast and easy.

Galo did a great job as usual. Very happy with the service at Pacific BMW.

Always a great service along with knowledgeable staff. Ive been a costumer for a long time and highly recommend them.

They are fast, accurate with time , gives update on the car, just have to improve on cleaning car after the service. But good all in all

Since Gilbert left, Manuel is now my new service advisor. Manuel is Professional and courteous. Appreciated his effort to get things done on my vehicle same day.