Reviews
Simon is back.
Simon is back. What more do I need to say? He is the Korean Kingpin for BMW sales.
Simon is back.
Simon is back. What more do I need to say? He is the Korean Kingpin for BMW sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear about your positive experience with our team. Thank you for choosing Pacific BMW.
Great customer service.
Great customer service. Especially Arthur was extremely helpful and knowledgeable about all the packages and features
Great customer service.
Great customer service. Especially Arthur was extremely helpful and knowledgeable about all the packages and features
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear that you had a great experience with our team at Pacific BMW. Thank you for your kind words and support.
He was patient in answering all of my questions,
He was patient in answering all of my questions, explained everything clearly, and never pressured me into making a decision. What really stood out was his honesty and dedication — he went above and beyond to ensure the entire process was smooth, efficient, and stress-free. If you’re looking for a salesperson who is knowledgeable, trustworthy, and truly cares about his customers, I highly recommend asking for Gary. He made what can often be a stressful process feel seamless and enjoyable. Aram Brutyan
He was patient in answering all of my questions,
He was patient in answering all of my questions, explained everything clearly, and never pressured me into making a decision. What really stood out was his honesty and dedication — he went above and beyond to ensure the entire process was smooth, efficient, and stress-free. If you’re looking for a salesperson who is knowledgeable, trustworthy, and truly cares about his customers, I highly recommend asking for Gary. He made what can often be a stressful process feel seamless and enjoyable. Aram Brutyan
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The customer service that Rafy Hatamian provided me was
The customer service that Rafy Hatamian provided me was exceptional. He answered my calls and texts promptly and just an honest person. No surprises.
The customer service that Rafy Hatamian provided me was
The customer service that Rafy Hatamian provided me was exceptional. He answered my calls and texts promptly and just an honest person. No surprises.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're pleased to hear you had an exceptional experience with our team. Thank you for sharing your feedback about Pacific BMW.
We like to thank Gary Minassian for his service, thank
We like to thank Gary Minassian for his service, thank you for assisting us, Great experience. Thank you, Gary
We like to thank Gary Minassian for his service, thank
We like to thank Gary Minassian for his service, thank you for assisting us, Great experience. Thank you, Gary
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Repeat client w Adees, he is terrific and very easy to
Repeat client w Adees, he is terrific and very easy to deal with and works hard in getting me a deal done in a timely fashion.
Repeat client w Adees, he is terrific and very easy to
Repeat client w Adees, he is terrific and very easy to deal with and works hard in getting me a deal done in a timely fashion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your continued trust in Pacific BMW and kind words about our team. We're glad to hear you're satisfied with your experience.
Purchased a certified vehicle.
Purchased a certified vehicle. One tire was bad. Shocked to discover that they found it acceptable to only replaced one tire stating the other three were within their "acceptable" range, rather than replacing at least two tires, or all four. They also forgot to reset the "due for service" indicator warning, due to admitted error by their service department. We were told we could take it to any BMW dealer much closer to our home to resolve the issue. The local dealers wound NOT touch it since they did not do the work. Very frustrating.
Purchased a certified vehicle.
Purchased a certified vehicle. One tire was bad. Shocked to discover that they found it acceptable to only replaced one tire stating the other three were within their "acceptable" range, rather than replacing at least two tires, or all four. They also forgot to reset the "due for service" indicator warning, due to admitted error by their service department. We were told we could take it to any BMW dealer much closer to our home to resolve the issue. The local dealers wound NOT touch it since they did not do the work. Very frustrating.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hello, Your feedback is very important to us. We would appreciate the chance to speak with you about the condition of the vehicle you purchased from our Sales Team, as well as the communication you received from our Service Team regarding locations to handle these repairs. At your earliest convenience, please give us a call so we may discuss this in greater detail. Best regards, Pacific BMW Team (818) 246-5600
Thank You, great experience with everyone , great car at
Thank You, great experience with everyone , great car at great pricing . highly recommend Pacific Bmw for all Your Bmw Needs.
Thank You, great experience with everyone , great car at
Thank You, great experience with everyone , great car at great pricing . highly recommend Pacific Bmw for all Your Bmw Needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. We're pleased to hear that you're happy with our services and pricing at Pacific BMW.
We traveled up there just to work with Rene.
We traveled up there just to work with Rene. We had an issue with the local dealership, I called Rene and he worked his magic. We drove up there, we were in and out in 30 min. Great experience!
We traveled up there just to work with Rene.
We traveled up there just to work with Rene. We had an issue with the local dealership, I called Rene and he worked his magic. We drove up there, we were in and out in 30 min. Great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The service could better there is always room for
The service could better there is always room for improvement beside that Raphy is great and Sogol also
The service could better there is always room for
The service could better there is always room for improvement beside that Raphy is great and Sogol also
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car