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Williams Buick GMC

(540 reviews)

Reviews

(540 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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So I took my truck in for a vibration(like on a rough

So I took my truck in for a vibration(like on a rough road) at all speeds. So they said could not duplicate it. And then was told I just don't understand DFM on trucks lol so I left and wrote a review they had me come back in again and even had me drive same truck as mine and I did not feel the vibration so they took truck back and said all 4 tires are out of balance ok I accepted that and they rebalanced tires and said should be good well it's not, still same issue and turns out because I have 27k in 1.5 years truck value will put me upside down so I am stuck with a xxx truck although but love GMC trucks. Just very disappointed. But sales team and Cam are amazing they always say hi to me and talk when I'm there for oil changes but at this time I have to say I would stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Always a pleasure to visit Williams Buick, very clean and

Always a pleasure to visit Williams Buick, very clean and staff very professional and responsive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My fifth car from this dealership, always treated like

My fifth car from this dealership, always treated like gold. MAC is the best and we just love Hatcher and Mac. We will never go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best car buying experience

Hatcher and Dan were great to work with. Friendly, no pressure and very helpful. Communication from the dealership was great. My car had issues within the 1st 2 days of receiving it. They are already working to make things right. I have no doubt they will. I am a repeat Williams Buick GMC customer and will be back for my next car as well. Thank you for the easiest car buying experience in Charlotte!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We hope to see you soon!

GMC purchase

Very satisfied!! From the online experience to the dealership we were treated perfectly! Everyone took time to explain the vehicle and the purchase was quick and easy. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Christopher, your satisfaction is important to us, so we want to sincerely thank you for choosing Williams Buick GMC and we hope to see you again soon!

Buying a vehicle is usually exciting until you have to

Buying a vehicle is usually exciting until you have to deal with the dealership. Not so with William’s! They are professional yet personable, responsive, answer questions thoroughly, and were never pushy with sales tactics. The facility is clean and welcoming.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Love doing business here have now bought two vehicles

Love doing business here have now bought two vehicles from here. Love Mac and everyone else I interfaced with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rating

Great experience from Abdeel Martinez, very helpful with our purchase 10/10 would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bryan, we're happy you found our staff to be so supportive during your experience here at Williams Buick GMC. If you're ever in need of more help, please let us know!

Buying process was made simple and negotiation was

Buying process was made simple and negotiation was reasonable and to straight forward. I work with Gene Simmons as my sales consultant and Mike Meriwether as my finance manager. They were both fantastic and made the process simple yet thorough. I would highly recommend them both and would recommend this dealership to anyone in the market! Gene also took the time to answer several emails with many questions before I even visited the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, we always want to hear back from our clients and we're glad you had such a positive experience with us! If you have any further questions, please give us a call. We're always happy to help! Thanks for the recommendation, and have an amazing day!

Saul A

The best in the city hands down loveeeeee them !!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi there, thank you so much for your positive comments about Williams Buick GMC! If you have any further questions, please give us a call. We're always happy to help!