Hertrich Chevrolet Cadillac of Salisbury

We were completely satisfied from the time we walked onto the lot until we left after signing the paperwork. Jerry Denk is also a top notch sales person.

Great sales team. I Purchased a new vehicle there last week and everyone was very professional and courteous a special thanks to salesman Jerry Denk also the sales manager Brod . Everyone there including the financial people were just wonderful to deal with they were all a great team thank you so very much !

Outstanding customer service in setting up a service appointment, communicating clearly as to what needed to be done and what the cost will be. Bravo and thank you

Service writer was very professional and friendly. My waiting time was short.

great service. scheduled appointment with no delay. explained all work to be done. given paper work of service performed and when to schedule next service.

The engine light came on and when we took it to Courtesy they found a hose was damaged and took care of it immediately.

Purchased a new Chevy Cruze from Courtesy and was very happy with the service we received! Our sales rep, Jerry, was very friendly, professional and knowledgeable. Jerry was a super nice guy and we were we trilled with the whole process. We highly recommend!

My personal Service Rep is SHANE! He goes over and above to ensure that I am completely satisfied with everything. He is so courteous, efficient & certainly a pleasure to do busiess with. He answers any questions I may have & if by chance he doesn't know the answer, he will get the answer & call me. KUDOS to SHANE!!!!

Sales depot was alsome and very helpful and I would buy anther car when it comes time to get the next one and thank you Robbie W

When my partner bought her previously owned Cadillac SRX in July of 2016 there was an issue with the front bumper that could not be fixed before she took delivery of the car. We told them, due to the fact she worked out of state, it wouldn't be possible to have it fixed before the initial 30 day warranty was up and we were told not to worry because it is being documented before the day of purchase. We made an appointment for service in October for an oil change and to get the bumper fixed which they told us they would need the vehicle for a few days. At this time I reconfirmed with our salesman, Kevin Sullivan what the plan was. I told them she wouldn't have any time off till the Christmas Holidays and they said no problem due to the fact fact it was documented at the time of sale.. We scheduled an appointment with the service department for January 9th,, 2017 for the car to be dropped off before 8:30 AM cause it had to be taken to the body shop that does there repairs. This is a half hr drive for us. Car sat all day and nothing done, got phone call at 4:00 PM that they were not going to fix it because car was bought in July of last year! Went back to Courtesy Cadillac and was greeted with the salesman, Kevin Sullivan in the showroom telling me he never promised they would fix it and that I was not welcome there, with that I was physically man handled by four employees and pushed out the door, they were obviously waiting for me because they came at me from the front and rear. Is this how you treat someone that buys a car from you?