Safford Chrysler Jeep Dodge RAM Fiat of Springfield

Finance employees don't care what happens after they get you out of the door. Woke to a massive ding to my credit, come to find an outstanding mystery charge for $1000 despite autopay being set up. I went to the dealer to talk with finance (and try to figure out what this charge was) and they immediately brush me off to some Stellantis support line that's closed on Sundays, all the while I still don't know what this charge is, and it is still affecting my credit. Whatever this was should have been disclosed to me beforehand. This site doesn't even provide a dropdown for the make/model of my vehicle (Fiat 500e 2024). Go buy from the Toyota place next door.

Do not go to Safford Jeep. You are just a number to them. They don’t care at all about their customers. There is an unfortunate combination of incompetence and unwillingness by management to correct their employees errors. The salesman made a mistake, he admitted he made a mistake. I gave the salesperson the stock number for a specific Wrangler up front when I called into the dealership directly. The salesman took a deposit for and quoted us a price on the Wrangler. We flew in from out of state to buy the Wrangler based on the information I was given. When we arrive, they have held a completely different car, a two door(which we would never consider, or even look at with kids at home). The salesman’s immediate manager admitted that he knows they screwed up. But when it came time for a resolution upper management repeatedly tried to outright shift the blame for their employee’s mistake to us or their lead company(which is xx because I called the dealership directly, I didn’t come in as a lead). They still had the Wrangler we wanted on the lot. They refused to sell it to us, so they could make more money by selling it to someone else. The GM offered other Wranglers, but wanted us to pay more for those cars. We ended up losing money having to book a flight home, instead of driving the car we thought we were coming to purchase home, due to this managers half hearted attempt to “fix” his employees mistake. The GM never had any intention of fixing the mistake and it was obvious from the minute we pointed out the problem.

My Experience at Safford Jeep of Springfield I purchased a 2018 Jeep Renegade from Safford in 2019. It currently has just 31,000 miles. During the sale, I was aggressively pitched a $2,600 service package. I was told it would cover “almost everything” except brakes, tires, and belts—which sounded reasonable. In reality, it covers oil changes and windshield washer fluid. That’s it. No brake flushes, no basic fluid services. Just oil and washer fluid. At two oil changes a year, it would take me 26 years to break even. Fast forward to a service visit around March/April 2025: I was told my lugnuts were “swollen” and would eventually “seize up,” requiring them to be cut off. The dealership quoted me $600 to replace them. For lugnuts. On a 4-cylinder compact SUV. I declined, knowing aftermarket replacements cost $3–$7 each and take about 30 minutes to install. Then came my emissions/safety inspection on August 29. I already knew I had a bad tire and expected to replace it. Instead, they failed my inspection and slapped a “REJECTED” sticker on my windshield. Their solution? A $1,200 quote for new tires. I approved the work—my mistake. Here’s the kicker: they removed the supposedly “seized” lugnuts to install the new tires… and then reinstalled the same lugnuts. No issues. No extra labor charge. But had I asked for just the lugnuts to be replaced? That would’ve been $600. So the labor is magically free if bundled with overpriced tires. When I pointed out the inconsistency to the service manager, Taylor, she shrugged and said, “Yeah, I wouldn’t recommend taking cars to a dealership for maintenance.” She also claimed the service package was a deal because “my mom pays over $100 for every oil change.” For reference, oil changes for a low-performance 4-cylinder typically cost $30–$90 depending on the shop and oil type...see research beow. Final Thoughts This dealership excels at upselling and inflating prices under the guise of convenience. If you value transparency, logic, or basic math, look elsewhere. I’ve learned my lesson—and I hope this helps someone else avoid the same trap. Here is the average cost for oil changes (a low performance 4 cylinder would be on the lower cost range): Express Oil Change: $44.99-$76.99. Firestone: $46-$96. Goodyear: $30.99-$95.99. Jiffy Lube: $45.99-$89.99. Meineke: $35-$65. Midas: $39.99-$89.99. Pep Boys: $34.99-$99.99 SpeeDee: $29.99-$89.99. Take 5 Oil Change: $49.99-$93.99. Valvoline: $45.99-$95.99. Walmart: $22.88-$52.88 *Prices are based on online listings and Chicago-area provider quotes via phone. The bottom of each range is the cost of a conventional oil change; the top is the cost using full synthetic oil. These prices may vary by location.

Saturdays service was good Gwendolyn kept me informed and updated me on the status of my truck

Terrible customer service. Came in twice, gave us numbers only to come back and say the incentives expired so they can’t honor those numbers. Don’t waste your time, go to another dealership.

Very helpful, informative, and willing to work with you. and respected your opinion on trade ln, and purchase price of new car.

Availability of appointments was excellent. Appointment was handled promptly. Everything was explained in detail & in language that was layman friendly. Work was completed promptly and competently. Would recommend without reservation.

They negotiate a price for your car. Then they add a 1000 dollar processing fee when you show up to get car. They do nothing for this, I am registering car and inspecting it . They are dishonest. Spencer Colbert is the sales manager and he is not telling you this upfront.

Stafford stepped up. I had a check engine light and they reviewed it with no questions asked. I appreciate that. C Jenkins

Behzad, Spencer and Mir were very helpful and transparent through the process. Easy from start to finish.