Reviews
Write a reviewRude salesman...chaotic car lot
Drove from Lynchburg to check out a GMC Acadia that I saw online...loved the truck, hated the salesman (Scott)...he was rude, arrogant, argued with me over the trim of the vehicle (even though he was wrong and the correct trim was printed out on the carfax AND the brochure that HE gave me), refused to handle 2 recalls that were incomplete, he kept running outside to talk to another customer and basically made it very clear that he really didn't want my business...I have never been treated so badly by a sales rep in all my life....i wouldn't have bought a car from this man for a dollar...Taking my business elsewhere where i will be treated with respect
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Shannon, We're sorry to hear that you had a bad experience. Our dealership is committed to providing high-quality customer service and will use your comments to help us improve. We hope you'll come back to our dealership in the future to give us a second chance. Sincerely, Scott Timberlake VA Cars, Inc.
Great Service
Thanks for helping us to get a 2nd car,you went far&beyond. Thanks again Ray& Debra
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ray & Debra Sykes, Thank you for the Five Star review! We are so glad to hear that you came back to VA Cars, we truly appreciate our repeat customers! VA Cars
Super service!
Had my car serviced and saved enough to have it detailed. Great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Malone, We pride ourselves on great service at a fair price! Send all of your friends to get service work at VA Cars. Scott Timberlake at VA Cars
Brian Schrempsher
Brian Schrempsher has been in the car business since he was a teenager. I was blown away when I saw his operation. His inventory is as nice as any franchise dealer or better. His staff is professional and friendly! I highly recommend VA Cars to anyone looking for a really nice car at a reasonable price! Chris Dimitris
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Chris, Thanks for the great review it means a lot to our success. Scott Timberlake at VA Cars
They didn't want our business
I went there to test drive a vehicle I saw on cars.com, when I arrived a salesman met me at my vehicle as I parked. I told him that I would like to look at and test drive the vehicle and handed him my drivers license. I waited for about 10 minutes for him to return so that I could test drive the vehicle only to be told that the key was missing .The vehicle also had a cracked windshield and no inspection sticker. The salesman apologized for not having the key and told me that he would locate it or get a new one made and contact me so that I could test drive the car ...I never heard back from them. I went elsewhere and brought a similar car 2 years newer and with a few more "bells and whistles" for a similar price. If you didn't want my business you should have said so.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ben, we would like to apologize for what appeared to be a poor experience at our dealership. This is not the way that we conduct business and we are going to strive to do better for all of our customers. We are happy to hear that you found another vehicle but we would certainly love to earn your business down the road when you need your next vehicle.
GREAT CARS!!!!!!
Good service. best used car prices. and I will defiantly would recommend a friend to Va Cars!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for the great review ad please recommend us to your friends and family! We get a lot of repeat and referral business at VA Cars. Scott Timberlake at VA Cars
Great Service
I've been to several dealerships in the area looking for an SUV. I contacted VA Cars where I was given several options. Thanks Harry!!!! I love my 2007 pathfinder!!! Great job!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It was our pleasure to help you! Thank you for the great review. Scott Timberlake at VA Cars
INCOMPETENT!!!!
I contact VA Cars, in search for a used car. I was already financed through my credit union for a vehicle. I contacted a "Tiffany" - she was supposed to contact me back - never did. So I went elsewhere to buy a vehicle - one that I am highly satisfied with. Yesterday, I received a "denial" of credit from VACars!! I never wanted their credit!!! Let me add here, that I have a credit ratiing of close to 700...Don't waste your time with this place. Any good review they get as probably been paid for....
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Susie, We are sorry to hear that the VA Cars team did not exceeded meet your expectations. Hopefully, you will give a chance again in the future! VA Cars
VACARS hits a homerun!!!!
I enjoyed purchasing a 2004 Jeep Wrangler from VA Cars Inc. They were professional and courteous. It was well worth the 2 hour drive I made from Central Virginia. Not only did I get a great deal, but walked out satisfied. Ace Foldesi of Gladys, Virginia
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Ace, We pride ourselves on great customer service here at VA Cars! Please tell you family and friends to come see us for any of their automotive needs! Thank you for the great review. Scott Timberlake at VA Cars
