Carson City Toyota

Nice, low pressure environment. Smooth buying process. Allowed me a few days to convert money market funds to cast for purchase.

Jeremy took care of having my car maintenance and also added Nevada to my map. He was polite, clean and professional.

I am very pleased with the service I have received at Carson City Toyota: from the buying experience with Hector, who was professional & helped me pick the best vehicle for my needs; to the service department, where Jeremy assisted me with warranty & repairs. I had my vehicle back in one day with zero out of pocket cost, including a rental car! The staff is pleasant, easy going & happy to assist their customers! The free Coffee & comfortable waiting area is a nice addition while you wait!

I feel comfortable taking my car for service because of excellent costumer service. They do great job. I admire their honesty.

Simple calibrate a key fob and fix recall item. Drop off at 7:00 am, when asked if I was going to wait I replied no, would come back when finished. First mistake. I call at 11:49 as was coming back thru town, had to leave a message, was hoping to pick up around that time. No response. Call again 2 1/2 hours later, had to leave a nesssge, no return call. 45 minuokayer I call and they say truck is ready. Go down 30 minutes later and STILL have to wait for paperwork. Seriously disappointed. 25 minutes tops of work takes 8 hours. Good thing I had an appointment.

I’m happy with my car, my sales rep Gilbert Atencio, and my maintenance guy, Blake. Everyone has been extremely helpful and kind and I’ve referred others to Gilbert.

The service team at Carson City Toyota is extremely knowledgeable, professional and easy to work with.

Very professional, my sales person Alexa was top notch. My parts order was there in less than 24 hrs.

Do not buy a car/truck from Carson City Toyota. They don’t detail their used vehicles. When you ask them to remove the dark finger prints from the light gray roof, they make excuses like “it’s high school kids in the back, they don’t know what they’re doing.” They make promises to fix things like 4 chips in windshield, pretended to have them fixed, then said they did what was agreed upon. They fixed nothing. I’ve had better service from a local small dealership that doesn’t have full time detail and mechanic staff. Save yourself the hassle and go somewhere else.

Always so straight forward, friendly, trustworthy. I wouldn’t go anywhere else. They have earned my business every time I go in from service to purchase.