Reviews
Excellent service
Great service experience. Fast and friendly attitude. Mr Brickman was courteous and nice. Very detailed on repairs as expected. Thank you...
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Greal service
The customer service was great as usual. The tech. and the service rep. were cordial and quick to please. The cashier was friendly and went out of her way to make you feel important. I always feel welcome to come and have service done.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best Buick dealer in town
Bought a Buick here, after having a terrible sales experience at Centennial. I will be driving the extra to get all my warranty and service work done at Fairway. Ed Van Meter was fantastic, I'd recommend him. He did his best to get me in and out as quickly as possible, and the pricing was very up front.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Michael, it is always great to hear feedback from folks we work with. Even better when that feedback is awesome! Thank you for taking the time to do this review.
Bad Service
Took my Chevrolet in for service about 4 months ago. My check engine light had been on so I wanted to make sure there was no problem with the engine. The service man charged me $147.00 to tell me I had put bad gas in the car. Also I had complaint that the steering wheel column was making a noise. I was charged another $40 dollars for them to tell me it was fine. I was so frustrated, I took a bus home and told them I would come for the car tomorrow. When I got home, I get a call from the cashier treating me if I did not pay for the service they will put a lean on my car. Thank God I didn't tell them to check anything else on the car. Be careful.
- Customer service —
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Experience, Cheverolet is the way to Go!
Bill in the Service Dept was absolutely as helpful as anyone could be. He answered all my questions. (Yes, I always have lots of questions.) He was pleasant, professional, informative and kept a smile at all times. He also had my car fixed in exceptional timing. What he said, is what actually happened. Really?? Really!! He is exceptional! He made my "recall" experience absolutely positive all the way around. Thank you for hiring Bill. Sincerely, Lisa
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No-hassle, friendly, very nice dealership
If you want to go to a no-hassle dealership, this is the one! All of out questions were answered either on-line, by phone, and in person. We drove the car home the next day and we love it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent customer service
I recently purchased a 2014 Buick Verano and, from the time I walked in the door until the time I left, I experienced excellent customer service. The entire staff was very welcoming and professional, especially Mary and Jeramie. These two were extremely helpful, courteous, and easy to work with. I would recommend their services and dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
GREAT EXPERIENCE WITH A RECALL
I found out I had 2 recalls on my car (internal transmission & air bags)so I called fairway service center and had the pleasure of talking to Eric (Herrera I think)and asked him if the recall was true, he said yes and set me up for the next day to bring the car in. Well the car would not start, and I assumed it was the battery (it wasn't)so in a panic I kept calling Eric, he advised me I had bumper to bumper warrenty and of course the recalls, so he helped me get a tow truck to come out that night, they came took my car to fairway, Eric called me at least 2 times a day to keep me informed, he apologized each time and told me the car died due to the transmission issues. My car stayed at fairway for the week and I finally got it back on 10/6/14. I am so happy with fairway and my car, Eric made this recall experience so smooth because he knew how upset and scared I was, he felt he was making it inconvenient for me to get back and forth to work (it wasn't I had a co-worker take me)He called me after I picked up the car to make sure it was starting and running good. I can't say enough GREAT things about Eric in your service center. All of the staff I encountered since the day I bought that car have been extremely amazing (my salesman was thurston simpson)I LOVE FAIRWAY CHEVROLET!!! ERIC IN THE SERVICE CENTER GETS 100 % & 100 STARS FROM ME!!! Thank you so much, If I ever qualify for the vehicle exchange program - you bet I will be back at Fairway -
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Fairway Buick Las Vegas
We had been looking at Buick Lacrosse for the entire summer. We were clear about exactly what package, color, engine etc. we wanted. It was just a matter of finding it! We found it online advertised at a price that we knew was competitive at Fairway Buick Las Vegas. We called and negotiated to our satisfaction, drove down and bought our car in the least painful car purchase experience of our lives. We couldn't be happier with our new car and the people we worked with at Fairway Buick!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
love Fairway Chevrolet
Brandon was very helpful, very confident to have my car checked by Fairway Chevrolet
- Customer service 4.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase