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AutoNation Volkswagen Las Vegas

(1,079 reviews)
Visit AutoNation Volkswagen Las Vegas
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
2023 state dealer award
View 4 awards
2023 state dealer award 2022 state dealer award
2023 consumer dealer award 2022 consumer dealer award
New (855) 511-2856 (855) 511-2856
Used (888) 418-6236 (888) 418-6236
Service (888) 533-9085 (888) 533-9085

Reviews

(1,079 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Volkswagen Las Vegas from DealerRater.

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Very professional. Although it was a lengthy process...

Very professional. Although it was a lengthy process they had Kept me up to date on the status of my vehicle.Wubbalubbadubdub Yaba dabba do

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great customer service! My sales associate Ihor is...

Great customer service! My sales associate Ihor is awesome and great to work with. We have bought multiple vehicles from him and we are always happy to come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Charlotte was amazing. Got my car done in 3 hrs....

Charlotte was amazing. Got my car done in 3 hrs. Spectacular customer service. Said she didn't have me down. But would still do it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I feel I was taken advantage of. Quality of work was...

I feel I was taken advantage of. Quality of work was good. At over $4000.00 I will not recommend this place. Expensive, expensive, EXPENSIVE

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are deeply disappointed by your experience at AutoNation Volkswagen Las Vegas. If you would be willing to give us another chance in the future, please reach out to our General Manager at (702) 605-5802. We would appreciate the chance to turn your experience around.

Disrespectful

When you take your car for a service and they tell you what exactly need to be done, you trust them but if they call you the day that is supposed to get done your car to tell you that that is not the problem, you start to doubt the quality of their technicians. Went for oil change and Magic my turbo got broke. One of the service specialist told me that is only a little piece to be replaced and when I bring back my car he called me the day that supposed to be done to inform me that they need to replace all my turbo and it will be done in 5 days. What makes me take a rental car and then I need to bring back my car this week because they didn?t have all the parts to finish my car. That?s is really disrespectful

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Louise (GM) and her team (Dima, Madison) were flawless...

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas was 100% professional from start to finish, making the entire experience very easy. I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Andre, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Ron Castro

Great straight to the point on what my options where in the purchase of my new car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ronald, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Saved the Sale

Anthony Schempre is a rock star. Unfortunately, after buying my first vehicle I experienced some "buyer's remorse," and I needed to take advantage of the "money back guarantee" that AutoNation Volkswagen Las Vegas offers. Anthony was pleasant and professional from start to finish, helping me to better understand the situation, and gave me all my available options. His product knowledge and passion for the Volkswagen brand helped me shop with renewed confidence. Ultimately, Anthony helped get me into a car that was a better fit for me and my family, and one that I was truly happy with. He made easy what I'm sure isn't a simple process. Anthony is a true sales professional in every sense of the word. Thank you to Anthony, and to the team at AutoNation Volkswagen Las Vegas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Mark, thank you for your kind review; we are happy to pass along your comments to Anthony here at AutoNation Volkswagen Las Vegas! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

5th time lucky winner

Unlimited thanks to Marc! Finally my dashboard panel was repaired and look nice.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Littlerotund, thank you so much for your positive comments about Marc. We do hope we can be of assistance in the future. Take care!

AC Service

Charlotte took excellent care of everything! Everyone was friendly and fast. I had a bad experience with another Volkswagen dealer in town and wish I would have made the switch sooner. I will definitely be going back for all my service needs!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Volkswagen Las Vegas! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!