Larry H. Miller American Toyota

I must say I love and trust their service department! They have been honest with me and the young lady Serenity is the one I ALWAYS ask for because she is responsive and understanding! Highly recommended!!

We bought our 2004 forerunner from you folks brand new. Your service department has done almost all of the service. Work has been good. Your service advisor. Devon has been very good. But I was surprised that the $35 miscellaneous fee was not included in the estimate. Devon explained that it isn’t, but he can’t waive that fee. I was only told the cost of parts and labor plus tax. $35 seems like a dishonest charge. Because it was not disclosed.

The service has gone downhill in the last couple of years. My vehicle was returned to me wit a big greasy smudge on the side of it. They are recommending high dollar repairs and services that are not needed.

Outstanding sales experience when purchasing my 2024 Toyota Corolla GR. From my initial introduction on the phone to Sebastian Garasi. my sales consultant. A extremely knowledgeable and professional sales consultant. Absolutely no pressure on my purchase. I’ve never been treated so well. in many years of purchasing new vehicles from Albuquerque’s top dealers. Thank you again Sebastian!! I look forward to my next purchase being handled by you! A outstanding experience!!!

Friendly, knowledgeable staff. Facility very clean and pleasant. Efficiently handled purchase. The sales staff allowed time for my decision on purchasing with out pressure.

The advisor was professional and helpful, I appreciated his help….thanks again! Also, the service from LHM was effective

Professional quick reliable. The communication all steps of the way is prompt and efficient. Staff is knowledgeable and professional. No pressure just good service

Excellent Appointment on time and completed in a timiely manner Only dis appoint was I had to find my car in the parking lot versus brought to me Kinda confusing finding my car with some many white for runners

Convenient location. Use of tables in the showroom allows guests to get away from the regular waiting area which is very loud. Upon arrival I was not told who my service advisor was. I had questions about the text communication that I received regarding services recommended had to ask another service advisor (Will) for help he directed me to Martin. Once I found Martin he was very helpful, knowledgeable and pleasant. I will request Martin next time, but I hope he is moved to inside because having to talk with a service advisor in the garage area is awkward, and makes name feel like I’m not good enough to rate inside service. I hope Martin stays with the dealership- I’ve been getting service here for 2.5 years and never had the same advisor!

Joe Sanchez does a superb job. Knowledgeable, honest and trustworthy. Knows his business. Is prompt and efficient.