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Lititz Motorcar

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (26 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Good Customer Service until the purchase is made..

When we went to look at the car, Eric the salesman told us the battery may be weak & if need be they would replace it. We proceeded to test drive and eventually purchase the car. The next morning I attempted to start the car and no luck, had to jump start it. After work I called Eric at the dealership and told him my predicament and he says that he gave me such a "good deal" on the car and that they made no money off the car, that they couldn't do anything for me. Now I understand that the car was sold "as is" but you would think that if a potential problem was identified before we even thought of purchasing, that the dealer would do the right thing. Guess not.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are a bit confused on this one. We replaced the battery at the time of sale. We can not help if lights were left on and it drained the battery. We replaced the second one as well. Can't make everyone happy.

Didn't Buy , but felt like I could have.

We drove 3 hrs to see this vehicle and it had some damage that I couldn't see in the pics. The dealership was small and the salesmen were tied up for awhile, but they were attentive and gave us a quick , honest appraisal of our trade in and they didn't hold us hostage trying to make a sale. Although we didn't buy, we felt like we could have if the pieces would have fallen into place.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Bought used Prius

Car buying process with this dealer went east and quick. Overall I'm satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Helpful salesman, great selection, good service

My husband bought me a car for Christmas and was I surprised. The Nisan Ultima is a great car, thanks for you great support and service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A satisfied experience

My husband surprised me a Nisan Ultima for Christmas, that we bought from Ken, it is a great car, with low mileage. A good shopping experience for my husband.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Satisfied Customer

Ken (owner) very friendly and helpful!! Better experience than other dealers because he was up front and gave his fair and best offer! Appreciated the " No run around" !!!!!! No surprises!! Looked at 5 dealers and bought here!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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