Fitzgerald Subaru

Terrible customer experience — especially from Lester, the Service Director. I genuinely regret ever doing business with Fitzgerald Subaru Rockville. After an expensive AC repair, I picked up my car only to find every warning light on the dashboard illuminated. The entire electronic panel was acting differently. Unfortunately, due to a prior commitment, I couldn’t bring the car back immediately. When I finally returned, I was told my transmission now needed a $2,500 repair. I explained clearly that the dashboard lights had only come on after the AC repair, yet the service team dismissed my concerns and treated me as if I was making it up. It didn’t end there. They also recommended $1,000 in tire work due to uneven wear — something I had never been warned about in prior service visits. When I asked why this hadn’t been caught during routine service, I was told it was my problem to deal with. Before this repair, my car had no warning lights and no reported issues. Afterward, I’m left with dashboard lights on, a massive repair bill, and a service team that acted indifferent at best and accusatory at worst. For nearly two weeks, I struggled to get any communication from the service department. When I finally asked to speak with the manager, Lester, I was shocked that his customer service was even worse. I was pressured to make a quick decision after they’d gone silent for a week. At one point, I was even told the communication issues were my fault — supposedly because my phone wasn’t working. Only later did they admit the service rep I was dealing with had been out for a personal emergency. So no, it wasn’t my phone. I had been reaching out daily, with no response, and instead of owning their mistake, they implied I was lying. I’ve been a loyal customer for years — I’ve bought a car here and consistently brought it in for service. This experience shows exactly how little Fitzgerald Subaru Rockville values its customers. I even checked their website hoping to contact the owner, only to find empty marketing slogans about “The Fitz Way.” Nice words, but clearly not how this dealership actually operates. I truly regret trusting this company with my business.

The salesman who contacted me stated that the vehicle was on their lot. But, it never was on their web site, and I was then told that the vehicle sold the same day. Typical bait and switch. Not going to ever go there.

Terrible service. Came at appointed time and 7 cars were waiting to check in. I had to wait in the car, like everyone else. After 10 minutes I left as nothing moved. I wrote a note to the dealership and the response was to come in to buy a new car. Even sent a note to service head. No response.

Service was terrible. Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I left. My email complaint to the dealership elicited a response to buy a new car! Never responded to my complaint.

Great dealership. I’ve bought and serviced my Subaru at this location. They’ve been awesome

After those crooks try to extort 2,000 of repairs on my sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc lower cost, but there express surprise to see how many services were done 'early' (read totally unnecessary) on my Outback over the past three years. Shame on you Fitzgerald, you're a bunch of shameless thieves.

After those crooks at Fitzgerald tried to charge my son 2,000 for two years running on his Forester, I took our two cars away. Drive my Outback to a local garage this morning. Not only are their services 30/40pc lower priced than those thieves at Fitzgerald, the shop owner was surprised at the number of services done 'early' by Fitzgerald - brake fluid done at less than 20k miles vs 30k for example etc. Here's is the proof - Fitzgerald Subaru is taking advantage of its clients and robs them blindly. Shame on you !

Summary: Falsified information and tried charging us ~2000$ for a 150$ fix. They charge a 250$ fee for DIAGNOSING a problem, an absolutely unethical business practice. NEVER TAKE YOUR SUBARU HERE. UNETHICAL BUSINESS PRACTICE. CANNOT TRUST! We brought our car in for multiple problems including some worrisome car shaking. They rushed us into leaving our car with them to "diagnose" our problem and promising a thorough video of any problems they found. We were pressured into agreeing into their 250$ diagnosis fee, which they do subtract from any total fees accrued from any repairs done to the car. The next day, we were quoted over 2000$ for multiple repairs that were "urgent" and would "only get worse". The video we received from their mechanic of our problems as "proof" was completely useless. The entire video was pointed away from the relevant area of the car, failing to show any useful information. It almost seemed as though they did not want to truly show us the location they claimed to be broken... We ended up paying the diagnosis fee and taking it elsewhere for a second opinion and a third opinion. Turns out, EVERY SINGLE PROBLEM they diagnosed was false. This was confirmed by two separate trusted, licensed car mechanics. The true problem was a simple problem which was fixed for under 150$. Safe to say, this is by far the WORST experience we have ever experienced.

The good and the bad at Fitzgerald Subaru Rockville. Had a thermal control valve failure on my 2019 Forester and had it towed to this dealership as the closet one. Five stars for servicing this warranty repair. But a few days later, I scheduled a vehicle maintenance, oil, filter, tire rotation. BUT, a one star, waiting almost two hours in the showroom for this “express service.” The advisor apologized for the delay and zeroed out the charge. The dealership has a service director and a service manager, so no excuse for this performance.

This review is about Darin Elmore, who I worked with to purchase a new Subaru Ascent. I went to Fitzgerald to see if they'd beat another local dealer's offer, and they did. Darin didn't play any games, just took what I was asking for and showed me what they had and could offer. It was very smooth, and Darin was very professional. He went above and beyond, as well, retrieving my EZPass and a seatback mirror that I had forgotten in my trade (doh!) and returning them to me the next day when I came in to drop something off. All in all, highly recommend working with Darin to purchase a vehicle if you want a straightforward, no nonsense experience.