Fitzgerald Subaru

Terrible service. Came at appointed time and 7 cars were waiting to check in. I had to wait in the car, like everyone else. After 10 minutes I left as nothing moved. I wrote a note to the dealership and the response was to come in to buy a new car. Even sent a note to service head. No response.

Service was terrible. Went to drop off my Subaru at the appointed time and there were 7 cars waiting in front of me to check in as well. After not moving for 10 minutes I left. My email complaint to the dealership elicited a response to buy a new car! Never responded to my complaint.

Great dealership. I’ve bought and serviced my Subaru at this location. They’ve been awesome

After those crooks at Fitzgerald tried to charge my son 2,000 for two years running on his Forester, I took our two cars away. Drive my Outback to a local garage this morning. Not only are their services 30/40pc lower priced than those thieves at Fitzgerald, the shop owner was surprised at the number of services done 'early' by Fitzgerald - brake fluid done at less than 20k miles vs 30k for example etc. Here's is the proof - Fitzgerald Subaru is taking advantage of its clients and robs them blindly. Shame on you !

After those crooks try to extort 2,000 of repairs on my sons' car two years running, I took my business on my two Subarus to local garages. Took my Outback this morning - not only are services 30/40 pc lower cost, but there express surprise to see how many services were done 'early' (read totally unnecessary) on my Outback over the past three years. Shame on you Fitzgerald, you're a bunch of shameless thieves.

Summary: Falsified information and tried charging us ~2000$ for a 150$ fix. They charge a 250$ fee for DIAGNOSING a problem, an absolutely unethical business practice. NEVER TAKE YOUR SUBARU HERE. UNETHICAL BUSINESS PRACTICE. CANNOT TRUST! We brought our car in for multiple problems including some worrisome car shaking. They rushed us into leaving our car with them to "diagnose" our problem and promising a thorough video of any problems they found. We were pressured into agreeing into their 250$ diagnosis fee, which they do subtract from any total fees accrued from any repairs done to the car. The next day, we were quoted over 2000$ for multiple repairs that were "urgent" and would "only get worse". The video we received from their mechanic of our problems as "proof" was completely useless. The entire video was pointed away from the relevant area of the car, failing to show any useful information. It almost seemed as though they did not want to truly show us the location they claimed to be broken... We ended up paying the diagnosis fee and taking it elsewhere for a second opinion and a third opinion. Turns out, EVERY SINGLE PROBLEM they diagnosed was false. This was confirmed by two separate trusted, licensed car mechanics. The true problem was a simple problem which was fixed for under 150$. Safe to say, this is by far the WORST experience we have ever experienced.

The good and the bad at Fitzgerald Subaru Rockville. Had a thermal control valve failure on my 2019 Forester and had it towed to this dealership as the closet one. Five stars for servicing this warranty repair. But a few days later, I scheduled a vehicle maintenance, oil, filter, tire rotation. BUT, a one star, waiting almost two hours in the showroom for this “express service.” The advisor apologized for the delay and zeroed out the charge. The dealership has a service director and a service manager, so no excuse for this performance.

This review is about Darin Elmore, who I worked with to purchase a new Subaru Ascent. I went to Fitzgerald to see if they'd beat another local dealer's offer, and they did. Darin didn't play any games, just took what I was asking for and showed me what they had and could offer. It was very smooth, and Darin was very professional. He went above and beyond, as well, retrieving my EZPass and a seatback mirror that I had forgotten in my trade (doh!) and returning them to me the next day when I came in to drop something off. All in all, highly recommend working with Darin to purchase a vehicle if you want a straightforward, no nonsense experience.

I bought my 2015 Forester from Fitzgerald's Gaithersburg location and had an excellent experience, so when it was time to purchase a new one (2024), I contacted them first. The salesman who called me, Raj Karki, started off pushy, and ended quite rude and hung up on me. When he first called and I told him I wanted to test drive a car, but needed a week before I could purchase, he got cagey and told me that he couldn't guarantee a price if I waited a week. I made the appointment anyway, but also looked into Costco's auto buying service. Costco sent me to a different dealer, which was fine with me because Raj really rubbed me the wrong way and I didn't want to deal with him. I cancelled my appointment with Raj 24 hours prior to the appointment. I went to the dealer that Costo sent me to and had a great experience. Raj just called me and got quite rude and started telling me how much money he could have saved me, although he had none of the details of my purchase from the other dealer. When I told him that I was already set with the other dealer, he hung up on me. Really nice. He's the kind of guy that gives car salespeople a bad name.

My tire pressure gauge came on. I noticed there was a nail, I called and stopped by this location as it was close by for them to fix it but they wanted $70 although my tires were a month old purchased at another Subaru dealership and still under warranty. I was told it's because I didn't purchase the tires there. I just told them to put air in, so I can be on my way and took it back to my dealership. If you are operating under the Subaru umbrella you should take care of your customers regardless of where a vehicle was purchased etc. I have made calls to speak with a manager and have not received a call yet Very disappointing.